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We had an incredible experience with Jay and Paula who helped bring our vision of a wedding set to life. . Stunning craftsmanship, thoughtful insight into how to turn our inspiration photos into a bespoke bridal set that is so beautiful, along with amazing customer care. We will be using them as our family jeweler going forward - for watches and other items that need repair as well as redesign. We feel like part of their family now and also picked out a unique and gorgeous wedding band for the groom as well. Would give 100 stars if we could - Paula and Jay along with the whole team are gems. Parking is safe and convenient in the garage of their building.
We chose Shreve & Co. because of their longevity & quality craftsmanship. We immediately connected with Pamela Yan & appreciated her product knowledge as I described the watch & diamond/gold jewelry I wanted. She made it easy to select the jewelry designs we desired. We recommend Pam for any of your jewelry needs! Pam ~ we'll see you soon for my next purchase a new ring. Thank you, Mary & Joel
I highly recommend this place! They were very quick to fix my necklace that broke, which was my brother’s that I inherited when he passed away last year. The lady was very nice and asked me about my jewelry. When she heard my story, she pushed the time up for the repair making sure I could get it asap. That meant so much to me and I hope people continue to support them!
I first meet Johnny in 2000, I went to the Gold District to buy my beautiful bride a ring at Gold Empire Jewerly. Johnny had a lot to choose from and really courteous, and thoughtful. He also appraises the ring. Top notch service. So I returned to buy my wife a 10 year. I never left a review since Google was not a thing back then. I referred my son to Gold Empire and Johnny help get my son a great diamond and made a custom ring. You will be totally impressed if you choose them for your next ring purchase. The first one is my wife’s ring the second one is my son’s custom ring.
Diamond Jim’s jewelry is absolutely fantastic. They have a wonderful variety of vintage and modern jewelry. The staff is extremely knowledgeable and friendly. The prices are very fair and the quality is extremely high end. If you’re looking for some thing, that is one of a kind, and a rare beauty come and check out this jewelry selection.
Erik was amazing, and the deal we made was just perfect. Can’t wait to see the results! Update: Those place did the impossible! The result was perfect! Erik is a legend for helping us making the date!
Exceptional Customer Service at Linda and Pineforest Jewelry I recently had an experience with Linda at Pineforest Jewelry that exemplified the gold standard in customer service. I had an issue with one of my watches that, to be honest, they were under no obligation to address. It was a situation that could have easily been dismissed or passed off. However, Linda stepped up in a way that far exceeded my expectations. Linda took a personal interest in my situation, adding a reassuring touch of warmth and commitment to resolving the issue. What stood out the most was their proactive approach. Instead of merely offering a standard solution, they kept me informed throughout the process, providing regular updates and ensuring I felt connected to the progress. Linda and Pineforest Jewelry have set a high bar for customer service. Their dedication to going the extra mile and genuine customer care are commendable. I would highly recommend them to anyone looking for exquisite jewelry and an outstanding, customer-centric experience. They have certainly earned a lifelong customer in me.
Amazing store, great service, friendly atmosphere, and great conversation can be found at Tiny Jewel Box. I'm very glad that this is now my local dealer for all things watches and jewelry. I purchased a Tudor watch and was helped by Charlie, who was excellent. Charlie was incredibly knowledgeable about watches and horology and I had a great experience working with him. The rest of the staff here are amazing as well. I am now a loyal Tiny Jewel Box customer, thank you all!
I brought a necklace in for repair recently and had a truly wonderful experience. Bonnie worked with me from start to finish in dealing with what turned out to be a more complicated repair than I had believed, updating me via email regularly and treating me graciously, kindly, and professionally when I went in to drop off, address the complication, and then pick up. Their pricing was more than fair considering all the love that went into repairing my favorite necklace. I would highly recommend Gorman if you're seeking fair priced, high quality repair and knowledgeable, friendly, professional staff.
The people here are the best !! The drive from Orlando well worth it 👌🏽 make sure to stop here for all your Gold purchases !!
I had the pleasure of working with Ginnie Schmitt on a custom engagement ring for my wife. I had heirloom gemstones and a design in mind, but no idea of the process. During the initial consultation she put me at ease and I knew I was in good hands. She helped me navigate the many possibilities and kept me informed at every stage of the design and fabrication process. My wife absolutely loves the ring and we’ll pass it along to our daughter someday. Thank you and your team for the beautiful piece! I recommend Schmitt Jewelers to anyone in the valley. Their work and customer service is above and beyond – plus they’re local and family owned.
Working with Barclay's Jewelers to create my engagement ring was an absolute delight. Tina's expertise in helping me choose the perfect diamond and design a custom engagement ring was exceptional. What stood out most was her genuine dedication to ensuring I felt comfortable and informed throughout the process, without any hint of pressure. The collaborative effort between Tina and the in-house craftsmen resulted in a stunning and unique ring that surpassed my expectations. I had a very particular design that I wanted, and they were able to execute every detail flawlessly and even ahead of schedule. The overall customer experience at Barclay's, marked by a friendly vibe and a commitment to satisfaction, makes it a standout destination for anyone seeking exquisite jewelry and personalized service.
I had an excellent experience with Vic at Icing on the Ring. I visited the shop over the holidays with a general idea of what I wanted for an engagement ring, and he guided me through the entire selection process. He was very knowledgable, kind, and patient. Since I lived in another state, he sent me high definition videos of multiple styles and sizes so I could make an informed decision. The price was unbeatable as well. I couldn't be happier with the way it all turned out. Most importantly - she said yes.
Exceptional Customer Service at Linda and Pineforest Jewelry I recently had an experience with Linda at Pineforest Jewelry that exemplified the gold standard in customer service. I had an issue with one of my watches that, to be honest, they were under no obligation to address. It was a situation that could have easily been dismissed or passed off. However, Linda stepped up in a way that far exceeded my expectations. Linda took a personal interest in my situation, adding a reassuring touch of warmth and commitment to resolving the issue. What stood out the most was their proactive approach. Instead of merely offering a standard solution, they kept me informed throughout the process, providing regular updates and ensuring I felt connected to the progress. Linda and Pineforest Jewelry have set a high bar for customer service. Their dedication to going the extra mile and genuine customer care are commendable. I would highly recommend them to anyone looking for exquisite jewelry and an outstanding, customer-centric experience. They have certainly earned a lifelong customer in me.
If I could give more stars I would! Starting the engagement ring journey, I knew I wanted to create something that was unique to me and my partner. Tessa was an absolute joy to work with, and she was so patient with us as our vision was to create a 3 stone ring with antique diamonds. I love the beauty and history of old diamonds that were hand cut. Tessa sourced multiple old mine and old euro antique diamonds for us to choose from, and I got the ring of my dreams! We are so glad we got my engagement ring from Yadav!
Highly recommend. Great customer service, very professional people. Love my new ring beautiful design I have received a lot of compliments for it. I will be using this store for future investments Ordered through their website and was able to contact them through their WhatsApp to arrange collection, very responsive to customers and super helpful
Was recommended Marlows by my best friend after going to other stores and having no luck. We went into Marlows looking for a very specific ring which no other store had and the other stores were asking for a deposit to even see if they could make it. Marlows on the other hand the exact ring we wanted and their service from A-Z was absolutely immaculate. From the moment we walked in right to the end the team couldn’t do enough for us. I personally dealt with Carmen who is extremely knowledgeable, so polite and very straightforward but not pushy making her very easy to deal with. No nonsense business, straight to the point and always do their most for you. Can’t recommend them enough!!!
Went to Victoria James with a small opal I had purchased a few years back and had an initial discussion with Geoff, the founder/jeweller on how best to incorporate into a ring for a silver wedding anniversary present. Geoff’s design and the final ring he made in platinum with diamond setting was stunning and way beyond our imagination.
Amazing Jewellers great customer service really friendly and craftsmanship is unreal. Had to have my rings cut off (expertly by them and done in such a way that my rings could be saved) and they were repaired exquisitely you can’t even tell they were ever cut. My wedding band was also custom made here 3 years ago and I cannot recommend them highly enough!
Amazing store! I was visiting for my 21st and thought I’d treat myself, I was served by Stefan who was an absolute pleasure! They were so professional and kind! Felt very welcomed and comfortable in the store with them, will 100% go back next time I visit.
Tracey was lovely very professional and friendly giving very good advice. Keeping in contact with process of design. Absolutely loved final design using my own diamonds which have a sentimental value to myself. Couldn’t recommend Wongs enough. Thank you Tracey for your help and being so understanding.
Thanks to both Corey & Nadya, I got my chain sized appropriately. It took one day for the work & got my chain back the next day at the set time. Definitely coming back
The absolute best in the business! Our experience with Diamond Exchange Dallas far exceeded any expectations we had and we cannot recommend Roderick and Jax enough for the services they provided! My husband and I live in South Africa but that did not stop Diamond Exchange Dallas providing the best service possible - from my dream engagement ring which was given at such a great price to my matching wedding band which is just gorgeous! They really went above and beyond for us and added that final touch which made our wedding perfect! Thank you so much Diamond Exchange Dallas, we will certainly be returning in the future for all of our diamond and jewellery needs- you guys are the best!
On the afternoon of Thursday 30th November 2023 - I had a pleasent interaction with Alex (Retail Assistant) due to my explanation of my Learning Disabilities making it difficult to set the right time to my recent Casio Black Friday purchase. Alex was very understanding and set the precise time to the second for London (UK). I then noticed that the watch was too loose resulting in a request for two links needing to be removed. Alex once again was very helpful doing this task in a efficient manner. Brilliant customer service.
Went into Manchester on the 11th aug to size a ring I wanted to purchase. Size I wanted was in stock but I didn't want to purchase that day as I was going out drinking around the city so didn't want to risk loosing the new ring. Was told they would order me another ring and contact me when I could go in. A month later still waiting. Not for such an iconic and prestigious brand
If you are looking for a beautiful set of weddings rings with a wide selection, shop at SCAASI and request to meet with Susan. We were met with a warm welcome, an open and knowledgeable associate, and a lot of ring options. For our appointment Susan had curated options for us to try upon arrival but was also a great listener who catered to our taste as we shared more details on the style and feel we were looking for. The process was seamless from start to finish. They offer great financing plans if you need it and have options that can work based on your needs. Overall we loved the experience and found the most beautiful wedding rings which we will cherish forever!
2 issues with my gold dipped rose First off a petal broke and that alone I can just take my loss but here is issue 2 Second the real rose you claim to use is not real at all. It is colored glass molded together to make the appearance of a rose. Hopefully I'm wrong and I'll gladly remove this review but if you look at the pictures it doesn't look real to me 1st pic you can see what should be a petal but looks and feels like paper 2nd pic is just total damage Again prove me wrong and I'll remove this review
The service we received at Berry's Leeds this week was exceptional with no exaggeration. The shop is tastefully dressed with the most beautiful watches and the stock available was great. Emma looked after us and made us feel VERY special whilst we were present for our special purchase. Emma was not only knowledgeable about watches and jewellery but incredibly engaging and human. The experience was one we will remember and we look forward to continued business in the future. Thoroughly recommend and absolutely LOVE my new timless time piece 😀 👌. Thank you Emma and all who looked after us.
Worthmore is absolutely the place to go! The entire team is incredibly welcoming and genuine! Huge shout to CHRISTA!! My fiance and I worked with her selecting my perfect engagement ring. She took the time to explain and walked us through the whole process. It was so seamless and fun. She goes above and beyond to make you both feel so special during the whole process- its was as if I was shopping with a close friend. She fully gets to know you and how to make any occasion perfect! We can't wait to shop for our wedding bands.. and much more :).
We custom designed our rings with Derco. We were delighted to work with John. From the moment we met, he immediately earned our trust. John worked with us on the design of both of our rings and he was able to nail it spot on! The process was painfully long- over 2 months, but the wait was well worth it! Our rings are absolutely STUNNING! Do yourself a favor- go in and ask for John. If he’s not available, wait until he is! This guy is very talented and knows what he’s doing! The service here is unbelievable! We spent several thousands of dollars on our rings and we have no doubts that we still got the best deal and the best quality! Thank you, Derco and thank you, John! We are Derco customers for life!
Just want to say how amazing Angela was from the moment we walked in we felt very welcome. This was a big day for us, and although we went over budget Angela's advise and expertise made us make the right decision. We love our wedding rings and although we did not eat at the recommended Italian, we had a fab day. Thanks from Jan and Marie
After looking at maybe 50 rings on their website I contacted ice box for my fiancés ring. We set up an appointment went in and the rest is history Dominique assisted us with the purchase and was very helpful overall 5 star for Ice Box and we look forward to shopping with her again
I had the most delightiul experience at Fraser Heart today while searching for wedding bands. Lesley provided exceptional service, guiding me through the selection process with patience and expertise. Her warm demeanour and attention to detail made me feel truly valued as a customer, l left feeling confident in my choice and excited for our upcoming wedding. Thank you, Lesley, and the Fraser Heart team, for making this milestone moment so memorable. Highly recommend! Date of experience: 06
If you are looking for any watch make sure to hit up CRM Jewelers! Sandy took care of me instant, I will be coming back without a doubt , I messaged her on instagram we made a deal and I got my watch the next day excellent customer service highly recommend. Thank you CRM family!From Miami to South Texas 956 🤙🏼
Jared at memorial is my favorite store and has the best customer service. I have been shopping at Jared’s since 2012 and I have never had any issues. I recommend asking for Jeremy, he is awesome and always so friendly. Every time we shop there we leave happy and satisfied 🙂.
If I can give you any advice, ask for Leslie. She is the best in the business and made my fiancés dreams come true. I had the perfect engagement thanks to her style and winning touch. I plan on working with her again and again. She made the process seem less and for once got me excited to spend money!
We had an amazing experience with picking an engagement ring at this location. The service was very exceptional and our Sales Associate Lori was very helpful and knowledgeable in helping us make a decision. We decided going with a custom ring that combined designs from two other rings. Lori created a model prototype of the final ring and ensured that the ring was up to our expectation. From the moment we bought the ring till it reached our hands, Lori kept us updated with the status of the ring. I would recommend this location to anyone that is looking to buy an engagement ring as they have really great designs that you won't find anywhere else.
Visited the store today and the experience surpassed my expectations, we were greeted warmly and received assistance throughout our visit. Selma took the time to understand the preferences and guided me through their extensive collection. Her meticulous attention to detail and impeccable sense of design helped me discover the perfect jewelry item that perfectly matched my spouse's style and preferences. She skillfully negotiated a fair price for the jewelry piece I selected, demonstrating her commitment to customer happiness. The ambiance is inviting, and their diverse range of jewelry options is truly remarkable. I eagerly anticipate returning for all my future jewelry needs.
Great overall experience! The location was great, the showroom was beautiful and newly renovated, and the staff were friendly and very knowledgeable. I do wish there was an elevated experience in terms of offering a welcome water/coffee/champagne given there will be thousands of dollars spent with the company. Also, we were told that we'd receive a summary email about our visit and never received that, which would've been very helpful as we narrowed down which ring we wanted.
Evident from the customer reviews, Pandora excels in creating an engaging and satisfactory shopping experience. A principal positive aspect is the personable and patient customer service, as evidenced by the specific commendation of staff members like Jameel, known for their kindness and bespoke advice. Another key positive is the staff's product knowledge and creativity, exemplified by their ability to recommend fitting items and informative guidance regarding promotions like the 3 for 2 offer. This not only enhances the perceived value but also encourages larger purchases. The friendly and amiable nature of the staff, even when dealing with indecisive customers or those seeking unconventional items, contributes to a warm customer environment. Moreover, the efficient handling of stock unavailability through alternative suggestions and ordering assistance further emphasizes the company's commitment to customer satisfaction. Lastly, the overall quality and variety of the products receive praise, underpinning the brand's reputation for offering desirable and high-quality merchandise.
I’m so glad to see Jameel mentioned in a previous review as they so deserve it! They served our indecisive 7 year old, and were so so so patient with her. Made lovely recommendations to suit her (she left with the Cinderella carriage earrings and she loves them), spoke to her and us so kindly and really just made our evening. I hope they’re recognised for the positive experience brought to customers.
The positive aspects highlighted by Robbins Brothers' customers predominantly reflect their satisfaction with the level of individual attention received during the purchasing process. Sales associates are commended for their personalized guidance in selecting and customizing jewelry to meet exact customer specifications. The expertise and enthusiasm displayed by staff like Jen, Robert, and Yessica, who are specifically named, create a welcoming and pressure-free shopping environment that evidently leads to recommended word-of-mouth endorsements. The craftsmanship of the jewelry, particularly for one-of-a-kind designs, is also a highlight, as in the case where an intricate ring was meticulously handcrafted, exceeding expectations. Customers appreciate the extensive selection and diversity in lab diamond options, signaling the company's commitment to catering to various preferences and budgets.
I had such an amazing experience here. My husband had surprised me with a diamond and brought me to Robbins Brothers to select a ring! It was so much fun. Gwen was so amazing! I was overwhelmed by the selection and she was able to help me narrow it down and now I have the perfect ring!
Key positive aspects of customer feedback for ROX include the high level of personalized service received, with staff members repeatedly commended for their approachability, expertise, and patience. The knowledge of employees, particularly regarding diamond classifications and ring features, is highlighted as a distinguishing factor that aids customers in making informed decisions. Numerous reviews express gratitude for the non-pressurized environment and the staff's willingness to accommodate customer needs, such as answering queries after hours and keeping them updated on their purchases. The shopping experience at ROX is often associated with a sense of luxury and care, underscored by the offering of complimentary drinks and a relaxed atmosphere. This contributes to making the process of selecting and purchasing jewelry enjoyable and memorable. Furthermore, the efficient communication and follow-through on services, such as crafting custom rings and timely delivery, have resulted in high customer satisfaction and the intention to return for future purchases.
Me and my now fiancée visited the Edinburgh store in April while on holiday. Kevin took great care of us and showed us a wide array of options for engagement rings, explained everything we wanted to know about lab vs natural, diamond certifications, cuts, colour etc., it was a fantastic experience! I called Kevin to arrange for a ring to be made and sent to London, and his service was impeccable throughout. He sourced the very best diamond within my budget, and was very responsive, answering emails at off hours (11pm on a Sunday as I recall!). He really went the extra mile and that is something I truly appreciated. The ring looks fantastic and has been the source of a lot of praise! Thanks Kevin!
Key positive aspects of customer feedback for 77 Diamonds include the commendable customer service experience where sales representatives are described as well-informed, patient, friendly, and helpful. Customers seem to be particularly satisfied with the guidance provided during the selection process and the customizability options that accommodate budget considerations. The quality of the jewelry itself receives praise, with numerous customers satisfied with the craftsmanship of both engagement and wedding rings. Complimentary services, such as champagne on special occasions and reminders about free resizing offers, further enhance the overall positive customer experience, underpinning the company's attentiveness to clients' needs.
I bought the engagement ring for my fiance from 77 Diamonds. The customer care was exceptional, and I was expertly guided through the process from start to finish. Once the ring arrived, the quality was second to none. It was absolutely perfectly crafted and packaged beautifully. I was so happy, when the time came, my fiance and I ordered our wedding bands from here too. Again, the service was flawless. We went in for an appointment where we were guided through the many options before we selected our perfect bands. We are very happy with them and they are so elegant and beautifully made. Thank you!
Customers frequently mention Flawless Fine Jewellery's exceptional service, singling out the company's attention to detail, responsiveness and bespoke design capabilities. The professional and friendly nature of the staff is repeatedly praised, alongside their knowledge and expertise in helping customers realize their vision for custom pieces. The seamless integration of technology in customer service, such as the efficient use of WhatsApp for communication, is also well-regarded. The quality of the final products, the beauty of the designs, and the positive emotional impact these pieces have on customers' significant life moments, particularly engagements, underline the company's success in creating memorable experiences and exquisite jewelry.
The overall experience of purchasing the rings in Flawless Fine Jewellery was excellent. The staff were all very nice, patient and professional. The size of the ring I first bought didn't fit my fiance's finger well and they provided a resizing service free of charge! Definitely recommend buying your ring here.
Key positive aspects derived from customer feedback about Lauren B Jewelry include the high caliber of customer service and the expertise of the staff. Consultants like Claire K., Mike, Ann V., and others are consistently commended for their knowledge and the care they invest in assisting customers. Clients have expressed satisfaction with the personalized attention provided throughout the purchase and design process, which allows customers to realize highly customized jewelry designs. The seamless nature of the service, both in-person and remote, along with a selection of quality materials, appears to engender customer loyalty and confidence in the brand.
In 2019 my husband bought my engagement ring , in 2020 both my husband and I got our wedding bands through them again and in 2021 my husband bought my earrings. Each time we worked with Claire K.. Recently my wedding band broke and we went through them to get it fixed, instead of fixing it they gave us a great deal for me to upgrade my ring and they completely re-made it. We worked with Miranda this time. Each time we had such a wonderful and seamless experience, whether we needed to make an appointment or work with them remotely. We will continue to buy our jewelry with them and highly recommend them! Thank you so much again, we appreciate y’all!
Positive customer feedback for TraxNYC is predominantly centered around the high level of customer service and the quality of the jewelry. Staff members such as Amy, Jose, Melisa, and Rodrigo are frequently mentioned for providing personalized and helpful service, contributing to a family-like atmosphere and ensuring customer needs are met. The flexibility in pricing negotiations, allowing customers to feel they have attained a fair deal, adds to customer satisfaction. Moreover, the efficiency of service is underscored by fast and reliable shipping, including international deliveries, with secure, insured, and signature-required options. Customers show their appreciation for the seamless online and in-store shopping experiences. TraxNYC’s responsive communication, particularly through online mediums, and the ability to rapidly address and rectify any product issues are aspects that customers value highly, giving the company a commendable reputation within the jewelry industry.
I have been looking for a trustworthy jeweler for years. I found TraxNYC through YouTube and I really liked the owner Max’s business philosophy. I decided to place an order online (made an offer) an to my surprise I heard from Amy one of their reps with a very fair counter offer. I immediately accepted and placed a second order as well. Amy was very communicative through the entire process and always a text message away to answer any of my questions. Dealing with Amy was great felt like family was helping me. My items all arrived fast shipped overnight and received next day. Took about 2 weeks during Christmas season. One item, no fault at all to them was not what I wanted I contacted Amy, she responded immediately and sent me a return shipping label immediately and my product was exchanged with no fuss and no headaches. My other pieces were al so beautiful. I will never shop elsewhere. Looking forward to my next purchase. Thank you Amy. You really proved TraxNYC is the best. My family and I are customers for life.
Positive feedback for Tiffany & Co. is anchored in the luxurious and memorable shopping experiences offered to customers, with particular commendation for excellent customer care. The environment of the stores is often described as magnificent, which, along with the presence of highly knowledgeable and accommodating staff, contributes to the positive impression of the brand. Associates like Tina Lok and Kostas are praised for going above and beyond to ensure customer satisfaction and for their ability to create a sense of value and appreciation. Furthermore, the range of products, including beautiful diamond collections and items fitting various budgets, is well-received by customers seeking special gifts. These positive aspects reinforce Tiffany & Co.'s reputation as an exquisite destination for high-quality jewelry purchases.
I definitely recommend the experience of going to this shop and buying a nice high-quality piece of jewellery. Both the experience and the jewellery are unforgettable ❤️. My customer advisor, Tina Lok, was outstanding 👏. I felt valued and appreciated. She is an important asset for the company. The store is in the heart of Old Bond Street, and the ambience and decoration are gorgeous. If you want to buy any piece of jewellery to someone special, I recommend going to this store. There are amazing pieces for every budget. The CA is going to guide you and advise you to have a happy and meaningful day. 😊