A+
My husband and I really enjoyed working with Matt Truman and the team at First Washington Mortgage. They were able to turn around a settlement in 3 weeks and made the process very seamless. Matt was always available to reach and kept the communication line wide open - no matter what time of day with our busy schedules. We will certainly be using their company for any future needs and recommending them to friends & family!
As a first time homebuyer, Mike has been amazing every step of the way, answering concerns even outside of work hours. It is clear that he has the interests of the buyer in mind as he would often provide educational information, even for terms that might not necessarily benefit him as a lender. His team has always been extremely professional and thorough during the process. I’ve never felt the need to check in on the progress of any pending items or keep track of all the different components of the loan, because Mike’s team would update me regularly on those things. For urgent matters such as interest rate changes, Mike has also been extremely transparent and straightforward. Will definitely be referring Mike to all my friends and family from now on.
Joseph was great throughout the process, especially as a first time homebuyer. He was patient with all of our questions, easy to communicate with and efficient with the process. Highly recommend using Selfi!
Without Amanda and Al's hard work, I can safely say I wouldn't have closed on my property. Amanda went the extra mile to ensure everything went smoothly, often working after hours to help push the deal through. I had heard they were the best from my friend, and I now know it to be true. I had to change lenders two weeks before closing and despite this, Amanda made it possible. In the future I plan to refinance my property with the MortgageRight team, because as the name implies, they "do it right"
What can I say, Julie Aragon gets the job done and is fun to work with! Typically the lending process is a stressful time for most buyers however Julie makes it fun. Her text messages and email's have me smiling from ear to ear and she just closed in less than 21 days on our escrow. The Aragon team gets it done!
I want to take the time to commend Kerry Patton and Shawnee Coward for their exemplary efforts in assisting my wife and me with the loan for our investment property. Kerry and Shawnee were a pleasure to work with, and their dedication made the entire process seem effortless. They promptly addressed my inquiries about the process and took the time to explain unfamiliar aspects to both my wife and me. Kerry proved to be a valuable source of knowledge when I sought advice on different loan products, ultimately influencing my decision to choose Brightpath for my loan. Their excellent customer service and ability to simplify this complex process prompt me to recommend them to friends and family. I eagerly anticipate the opportunity to work with Kerry and Shawnee again in 2024 when we pursue additional investment properties. - J.G
Fantastic experience working with Tom and his team at Signature Home Loans. We switched to them last second to get a much lower rate after our initial lender informed us that their initial rate quote had gone up. They worked very quickly to get things updated as we had just made an offer. We then were able to close a week early! Highly recommended!
Another excellent and stress free experience with Vault Mortgage Group. Working with Lawrence Kinsey is a gift and a pleasure. He and his team get the job done. They do so timely, thoroughly, with professionalism and great customer service. Importantly, we feel that our best interest is at the forefront of the business Lawrence does with us. We learn so much from him, and he is a very dependable and responsive lender. We look forward to our next business deal with him and his group.
I cannot recommend Elizabeth highly enough! As a realtor, I've had the pleasure of working with numerous lenders, but none have exemplified the dedication and professionalism like Elizabeth.Not only does she possess an unparalleled work ethic, but her commitment to assisting my clients goes above and beyond the call of duty. One of the most impressive aspects of working with Elizabeth is her willingness to go the extra mile, even after hours. Time and time again, she has proven herself to be an invaluable asset, ensuring that every aspect of the lending process is seamless for my clients. Her responsiveness and attention to detail instill confidence in both myself and my clients, knowing that we are in capable hands. Furthermore, Elizabeth is not just a lender; she is a compassionate and understanding individual who genuinely cares about the well-being of her clients. Her empathy and professionalism create a comforting experience, especially during what can often be a stressful time for homebuyers. In summary, Elizabeth is not just an exceptional lender, but an amazing human being. Her dedication, work ethic, and genuine care for her clients set her apart in the industry. I am truly grateful to have had the opportunity to work with her, and I will continue to wholeheartedly recommend her to anyone in need of lending services. Thank you, Elizabeth, for your outstanding contributions and unwavering support!
From the first contact to the closing, Taylor Sims was very professional, knowledgeable, and patient. His permanent communication and organizational skills made the process very smooth. Also, he was always there on top of everything. His updates, reminders, and assistance at every step were helpful and kept the process moving in the right direction. I always had Taylor's feedback and assistance when I had questions or needed help. In this type of process, it was great to have a hard-working, knowledgeable, and kind person on the other side from day one. Thank you very much, Taylor for everything. Thank you to your team for the hard work. We will be back to you all!
Iconic Mortgage is awesome! I’ve had several successful deals completed with the company. Each one has been very smooth and I feel very well taken care of. The follow up, attention to detail, and overall process is second to none! I highly recommend Iconic Mortgage to anybody that requires the service they provide!
I was a first time home buyer and knew nothing about applying for a mortgage. Jenna Leman took the time to walk me through how everything works, allowed me to ask all my questions, and made me feel comfortable with one of the largest decisions of my life. I was in great hands and would recommend her to anyone!
There’s no one else I’d recommend more than Katherine and David! Since our very first meeting they took the time to understand my financial situation and goals, provided amazing guidance on every step during the mortgage process. They were always available to answer my questions, making sure I felt confident and informed throughout the entire process no matter the time. Their attention to detail and dedication to their clients truly sets them apart. I couldn’t be more grateful for their help.
My wife and I worked closely with Carrie Scott when we were applying for a Construction Loan for our forever home. Carrie was there every step of the way, assisting us with the requirements and documents needed to get us approved. She even went out of her way to assist our contractor in fulfilling their requirements. Overall, it was a very smooth process dealing with this topnotch company, Orion Mortgage. Call Carrie Scott for all your mortgage needs - we guarantee you won't regret it !
Great from start to finish. Got a mortgage deal for our new house to suit our needs. And as we progressed through the purchase, Lisa was always on hand to chase people up, deal with the solicitors and estate agents, and generally take a lot of the stress out of the move. Would definitely recommend and use again.
I called Texas Lending on a Saturday and spoke to Wes Cohen. He was extremely knowledgeable, listened to what I was trying to achieve and made it happen. I closed two weeks later. He made the whole process so easy and anxiety free. He keep in touch constantly and kept me informed on where we were at through the whole process. I would wholeheartedly recommend anyone who is looking to get an equity loan to definitely use Texas Lending and especially Wes. Thank you Texas Lending for the awesome job you did to get me where I needed to be,
Experienced the most amazing process in buying our first home and during the most difficult market, Jennifer Lopez (nope not that one) and her team made our dream a reality. Thank you to Ready Mortgage Lenders and their team for all the hard work and dedication! We got our team…come join me in making them part of yours!!!
Brent was absolutely amazing! He is incredible helpful and knowledgeable. You can tell he has a passion and enjoys what he does. I really appreciate how quickly he responded to any questions I had and how well he explained things. I really enjoyed working with him and look forward to working with him again in the future. I would highly recommend his services to my friends and family.
I found Zach White after researching online reviews for mortgage companies and with every review I read about Zach was convinced to give him a try. I can now say every positive review I read has now been confirmed. We would like to express our deepest appreciation and gratitude for the exceptional service that Zach White and his team provided. Zach's professionalism, attention to detail and dedication made a significant impact on our lives. Zach and his team were extremely thorough, responsive and Zach's expertise was outstanding. His promptness in addressing my inquiries and resolving any concerns exceeded my expectations. It is evident that Zach takes pride in his work and genuinely cares about his clients. We extend our wholehearted gratitude to Zach and his team for the exceptional service they provided.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
Anders and his team were amazing to work with. This is the 4th home purchase I've been apart of and by far the smoothest and most efficient one thus far. I highly recommend anyone looking for a great team to handle all of their home loan needs. I will be using Anders and his team for any and all future home loan needs
Several key positive aspects emerge from the feedback of Direct Mortgage Loan Company's clients. The expediency with which DMLC closes loans is frequently celebrated, with one reviewer emphasizing their capability to close ‘in days’. Professionalism is a hallmark of the staff's demeanor, and the clear and simple paperwork enhances the clients' experience. Furthermore, the accessibility and promptness of the staff, who are reportedly always willing to answer questions and provide support, are frequently commended. The emphasis on transparent and fair dealings engenders trust among the clientele, leading to repeated business and high recommendations. Clients have expressed their intent to continue working with DMLC due to the seamless transactions and the proactive and sincere assistance provided throughout the lending process.
Another fast, painless closing thanks to DIRECT MORTGAGE. DMLC is the best lender without question!! Everyone there is extremely competent. They are fast (closes in days) absolutely easy to work with, and fair. Fair and business are typically not mentioned in the same sentence but they are definitely fair and trustworthy.
The glowing feedback from clients showcases numerous strengths of Scott Griffin Financial. The company is commended for their exceptional customer service, which appears to extend beyond mere transactions to personalized guidance and support. Scott and his team's responsiveness, where phone calls, emails, and texts are returned promptly, is highlighted as a defining positive aspect. The ability to handle high-pressure situations, such as a 7-day closing on a significant transaction, illustrates their operational efficiency and dedication. Client trust is earned and underscored through direct, transparent, and forthright communication. Scott Griffin's positive energy, problem-solving abilities, and extensive market knowledge further solidify customer confidence. The adoption of advanced technology platforms for easy document submission demonstrates a commitment to streamlining the client experience.
Where to begin? If I could give him a 10-star rating, I would. Scott has been a dream to work with and I cannot say enough good things about him. Scott was there throughout the home loan process, sending me informative videos, calling, texting, and basically holding my hand whenever I needed it. Scott followed through by immediately returning phone calls, emails and text messages. He made this process so much easier than I ever expected and he explained everything in fun, but great detail. I highly recommend using Scott for any and all financial servicing. I know I will never use anyone else.
Positive customer experiences with Mortgage Advice Brokerage Ltd frequently underscore the professionalism, responsiveness, and personalized advice provided by its advisors. Customers with complex situations, such as self-employment or having an overseas partner, emphasize the tailored support and extra effort made by advisors to overcome additional hurdles in the mortgage process. The ability of advisors like George and David to keep clients informed and reduce stress contributes to a sense of confidence and trust. Long-term customers express satisfaction with consistent, high-quality advice over the course of multiple transactions spanning decades. First-time buyers particularly commend the clarity and patience in explanations, contributing to informed decision-making and a smoother acquisition process. These positive reflections suggest that the brokerage typically delivers an efficient and informative service that aligns with client expectations and financial needs.
I couldn’t recommend George more highly! He was absolutely fantastic when it came to helping me secure a mortgage for my first property. He made the process seamless, as a first time buyer he kept me informed at each stage and helped me through every step of the process. Incredible advisor and I couldn’t be more grateful for his help
The positive aspects of customer feedback for Cornerstone Home Lending principally relate to several pillars of customer service excellence. The staff, and in particular named individuals such as Richard, Oscar Chow, and Nick Gilbert, receive commendations for their supportive and patient approach to handling inquiries and fostering a stress-free loan process. Another frequently mentioned benefit is the competitive rates offered, contributing to clients securing better-priced homes and realizing their dreams of homeownership. Clients consistently praised the efficiency of the process, citing early closures on loans as an attribute, and the ability to expedite the traditionally time-consuming home lending procedure. The responsiveness and communication skills of the team members were also complimented, indicating a culture of attentiveness and customer care within the company.
Richard and his team were awesome! He was recommended to me by my realtor and I can't be more grateful. I applied to many places for pre-qualification and Richard was able to give me the best rate for a better priced home which I really appreciated. He was very helpful when I was looking at homes to give me a good idea on what the monthly would be and what I need to look for in a home. He was very thorough in explaining to me which was helpful as this was my first time purchasing a home. His team worked diligently when my offer was accepted to make sure we were ahead of schedule and we were able to close earlier than expected. Overall they provided great customer service and were super helpful and knowledgeable. 10/10 would recommend
Go Magnum Loans' positive reputation is built on the back of their responsive team and personal touch in customer service. Clients have repeatedly lauded their expedited and clear communication, often bringing up the availability of the team to address concerns rapidly, which has been crucial for customer satisfaction. The personal engagement from team members like Brandon, Christian, and Ian has created a sense of trust and reliability among clients. The firm's ability to explain complex mortgage processes in understandable terms, their willingness to provide educational resources, and the overall smoothness of transactions stand out in the feedback. In addition, their flexibility in finding competitive rates and customized loan solutions for diverse financial situations has been highlighted as a key benefit. Go Magnum's efficiency in closing deals swiftly, particularly during time-sensitive periods, also garners positive attention, illustrating their commitment to meeting clients' timelines and objectives.
I highly recommend Go Magnum Loans! My husband and I had nothing but an amazing experience with Brandon. He was very easy to work with, guided us through the whole process, and offered us the best rate. Brandon is very friendly and knowledgeable. He made himself available at anytime to answer or explain any questions or concerns we had. Our homebuying process was smooth and easy, allowing us to close quickly. Thank you, Brandon!
Clients are effusive in praising Julie Malta for her professionalism, knowledge, and efficiency. A highlight of the positive feedback focuses on her communicativeness and capability to expedite the process of obtaining mortgages, often achieving pre-approval in as little as 24 hours. Customers find her guidance crucial in maneuvering through the intricate mortgage landscape, and appreciate her efforts in demystifying each step and keeping them informed on progress. Julie's ability to collaborate effectively with realtors and lenders to help her clients achieve their objectives -- such as securing a new home or handling transactions for a short sale -- stands out. These sentiments illustrate Julie's ability to deliver an exceptional home buying experience by streamlining processes, offering clear communication, and providing educational support throughout.
Julie was great! Communicative, informative, and secured us the best rate possible. She was always available to answer questions, and got things done quickly and efficiently. Highly recommend!
Customers particularly highlight the personalized and thorough service offered by MAB's advisors, citing instances of clear, jargon-free explanations and prompt responses to inquiries, contributing to a simplified home-buying and mortgage process. The team's attentiveness and assurance are applauded, giving customers confidence in their financial decisions. Frequent mentions of successful first-time home purchases, smooth remortgaging experiences, and cost-effective renewals illustrate MAB's commitment to catering to individual client needs. Certain advisors are called out by name, suggesting a level of personal engagement and expertise that resonates strongly with clients. Free renewal services, proactive deal searching, and post-completion check-ins further solidify the positive image of MAB, demonstrating a comprehensive and client-oriented approach to mortgage advising.
My partner and I had problems with a previous mortgage advisor and we collectively agreed it was near impossible to be able to achieve buying a house. We decided to try mortgage advise bureau because I heard good reviews about the company and those reviews we're indeed correct! Jordan and Joshua, our mortgage advisor and finance manager have been absolutely amazing throughout the entire process.whenever we had a question or confused, they would contact us immediately, clarifying the situation. They've explained every detail to us clearly, making every step as simple as it can be when buying a house, especially it being our first home! We're now near to the end of the buying process and I'm so happy to have had Jordan and Joshua on our mortgage case, I will definitely be recommending them both to my family and friends. Thank you mortgage advise bureau and team! We couldn't have done it without your help.
Brian Martucci is lauded for several critical attributes that define his mortgage lending services. Primary among these is exceptional communication; customers describe timely updates, quick response to inquiries, and consistent accessibility—even during unconventional hours or when clients are abroad. His commitment to client education is another strong suit, with a clear emphasis on helping clients understand mortgages through structured conversations, videos, and other resources. The proficiency and professionalism of Brian and his team are credited for smooth transactions, competitive rates, and a hassle-free loan application and closing process. First-time homebuyers, in particular, have expressed that working with Brian made their experience significantly less daunting. Brian's reputation for ensuring a timely closing process is perceived as invaluable, along with his standing in the real estate community, which clients find advantageous in their home purchases.
If you're looking for someone to provide exceptional lending services, look no further than Brian Martucci! My husband and I were absolutely thrilled to have found him. From the moment we reached out to him, he was quick to respond and always made us feel like a priority. One of the things that stood out about Brian was his willingness to go above and beyond. He didn't just provide us with step-by-step instructions about the buying process; he also made sure to create helpful videos that showed us exactly what we needed to do. That level of attention and care is rare in the lending world, and we're grateful to have found someone who truly listened to our needs. Not only did Brian provide us with all the information we needed, but he also earned our trust right away. He was professional and knowledgeable, and we knew that we were in good hands from the moment we started working with him. And despite the many questions we had (and believe me, we had a lot!), he always took the time to provide detailed answers that put us at ease. Perhaps most importantly, Brian was able to secure a loan rate for us that was truly unbeatable. He didn't hide any fees, and he made sure that we understood every single detail about our loan. It was clear that he had our best interests in mind throughout the entire process. We move frequently, so finding someone like Brian - who is licensed in all 50 states - was an absolute godsend. We're grateful to have found a lending professional who we know we can rely on time and time again, no matter where life takes us. Overall, we highly recommend Brian Martucci to anyone who is searching for a lending partner that is reliable, transparent, and truly cares about their clients. He's the best of the best, and we can't thank him enough for everything he's done for us! Thanks Brian!
Clients express overwhelming satisfaction with the quality of service provided by J&M Green Mortgage Services Ltd. Key aspects of positive feedback include the personalized and client-centric approach taken by their mortgage brokers; prompt, clear, and informative communication; and the ability to secure favorable mortgage terms and overcome obstacles during the home buying process. These strengths are exemplified by Martin Green and his colleagues' efficiency in handling mortgage portability and their proactive communication with lenders, agents, and solicitors – ensuring smooth and rapid transactions. Reviews also commend the firm's effort in making first-time homebuyers feel informed and comfortable throughout the purchasing journey, building long-term relationships with clients, and consistently delivering exceptional service without extra charges for additional work.
I had the pleasure of Martin Green as my mortgage broker and I am beyond impressed with the level of service he provided. From the very beginning, Martin demonstrated a remarkable commitment to his clients, offering a level of attentiveness and support that truly set him apart. One of Martin's standout qualities is his unwavering dedication to understanding and meeting his clients' unique needs. He took the time to thoroughly explain the intricacies of the mortgage process, ensuring that I was well-informed at every step. His expertise and professionalism instilled a sense of confidence, making the entire experience smoother and more transparent. It took my nearly 18 months to find a suitable home, however, throughout the period, Martin remained accessible and responsive, promptly addressing any questions or concerns I had. His communication skills were exemplary, providing clear and concise information while maintaining a friendly and approachable demeanour. I wholeheartedly recommend Martin to anyone seeking mortgage broker services. His dedication, expertise, and genuine commitment to his clients set him apart in the industry. My journey to securing a mortgage was made significantly smoother and more enjoyable thanks to Martin's invaluable assistance.
The positive aspects of customer feedback for Primary Residential Mortgage, Inc. focus on the personalized service and expertise of their representatives. Clients have experienced a high level of attentiveness and support from loan officers such as Renee Tucker and Michael, who have been described as 'incredibly knowledgeable', 'kind', and 'patient'. The ability of PRMI staff to facilitate the use of down payment assistance programs and handle communications with multiple parties has also been noted. Professionalism, insightfulness, and a smooth process are recurring themes, with clients commending the organization and responsiveness of the team. Customers have felt reassured and confident due to accurate expectations set by mortgage bankers, a point showcased when comparing rates and locking in favorable terms. The references to successful and earlier-than-expected closures reinforce the company's reputation for efficiency.
I had the pleasure of knowing Renee Tucker for four years, and I can't praise her enough. With her experience, Renee's knowledge, skills, and communication abilities are exceptional. She offers a clear approach, empowering clients with knowledge and tools to make informed decisions. Her versatility within the profession and her connections in the industry are impressive. As a local home remodeler, I found her guidance invaluable. She's not just a mortgage expert; she's a great human being. I highly recommend Renee to anyone seeking mortgage solutions and great customer service.
Positive feedback for First Mortgage centers around the high level of customer service and personalized care. Agents are frequently commended for clear communication, staying in regular contact, and managing expectations efficiently during the mortgage process. Customer trust is bolstered by the company's transparency and informed guidance through intricate financial decisions. Notable agents such as Jan, Ashleigh, and Darren Cross have been singled out for going the extra mile and providing a comfortable experience. Moreover, customers are appreciative of the free service aspect, which is seen as adding significant value to the overall customer experience, reinforced by the competence and helpfulness of the staff in navigating first-time buys and remortgages alike.
My wife and I have used First Mortgage for 10 years now and always get fantastic service tailored to our needs. We recently worked with Ryan Kane in 2024 and he has been brilliantly professional, whilst personable and open, discussing our options and requirements during phone conversations. He continued to stay in touch to ensure we have the best suited and affordable products available for our mortgage and covers. We now continue to work with the team until everything is finalised over the next 6 months. Thank you again, Darren and Sarah Cooper
Positive aspects of SJ Financial Solutions are vividly showcased in client testimonials, which consistently praise the company's empathetic and hands-on support. Clients have highlighted individualized guidance, responsiveness, and professionalism as key attributes of the service offered. The team's ability to navigate clients through stressful situations, such as first-time home purchases amidst a difficult housing market, is commended. Further commendations include the company’s advisory capacity in fields extending beyond mortgages, such as insurance, suggesting a well-rounded service portfolio. The sentiment of trust and the perception that the team acts with the best interest of clients in heart suggests a strong, relationship-focused approach. Additionally, positive feedback about the company's ability to manage complex scenarios efficiently hints at a competent and adaptable operational framework within the company.
100% would use again! Amanda helped me with a plan to own my own home. Within 6months we was there! That was 2 years ago. Now she helping me with my dream home and possibly renting my current house which I never thought of before!! Deb was amazing and even praised by Barratts for her quick her response’s are and how she professional she is!! I can’t thank them enough for there help and support!!
Key positive aspects of customer feedback revolve around the guidance and expertise provided by individual Mortgage Advice Bureau advisors. Tess, Sairah, Neelam, and Yousaf are mentioned by name and commended for their ability to demystify the mortgage process, make it less intimidating, and even enjoyable. The advisors' readiness to communicate, explain options, and present personalized solutions that align with clients' needs is also a highlight. Mortgage advisors at MAB demonstrate a proactive stance on customer education, including discussions on income protection and life insurance. Furthermore, the ability of the MAB team to rapidly secure mortgage offers has been highlighted, which reflects efficiency and a strong understanding of the market.
Trying to take out a new mortgage was a daunting experience until I enlisted Tess’s help at the Mortgage Advice Bureau. From that moment, it was a worry free journey. Tess took me through each step and clearly explained what I needed to do. She was always in contact and kept me up to date with the progress. What seemed like a hard task was made easy through Tess’s knowledge and expertise! I cannot recommend highly enough!
The positive sentiment in customer feedback for GoRascal is particularly pronounced, reflecting a strong positive customer experience. Many customers have highlighted the exceptional communication skills of agents, the expeditious resolution of inquiries, and the agents' persistent willingness to go beyond the call of duty as commendable qualities. Client praises emphasize the personable nature of the service, equating interactions with agents to that of working with a friend, thereby establishing a rapport that seems to ease the complexity of the mortgage process. Another aspect eliciting customer confidence is the expertise shown by agents in securing favorable loan terms, including low rates and quick closing times. Furthermore, the capacity of GoRascal agents to maintain consistent and clear updates throughout the mortgage proceedings appears to solidify the firm's reputation for professional efficiency.
I worked with two other lenders before working with Thomas Sloan and I’m so happy I was able to find him. Very genuine, honest, personable. Felt more like working with a friend than anything else. I will most definitely continue working with him for any future purchases and always recommend him to anyone I know is in the market!
Certain customer feedback highlights the positive aspects of Better, noting the company's transparency in rates and fees, which customers found competitive compared with other lenders. The streamlined online process of Better, including the user-friendliness of the website, has been appreciated by tech-savvy customers and those appreciating the convenience. A number of customers reported a smooth closing process, provided satisfaction with how issues were rectified when raised, and applauded the knowledgeable and accommodating loan officers for their assistance throughout the mortgage application. Customers who have had positive experiences emphasize the company's ability to provide clarity during the mortgage process and its efficiency in facilitating quick closing times.
Do not walk - run away - from better mortgage. The highlights: Clear sexism in that my wife was unable to get a response from any of our contacts until I interceded. This happened so frequently that she would ask if she could use my email account to respond. I cannot stress this enough: Better is clearly inept and does not understand the local laws of the markets they operated in. We had a representative from the Midwest handling our closing (for a home in New York) and there were constant errors, omissions, and duplicated requests. At one point he called the insurance company for the new house and got the address changed to the wrong account. He then called the insurance company for our current house (in Montana), which they have no business interacting with in the first place, and got the address changed to NY too, which we found out next month. Had anything happened to the house in Montana during that time we would have had no coverage. Additionally for closing certain requirements must be met in the state of NY that aren't required in the Midwest. When we got to closing, Better and their attorneys had failed to do any of the work required of them which resulted in our attorneys having to pick up the slack and handle their responsibilities, which we were billed for. We requested that Better cover the costs (in excess of $1,800 which meant a lot to us but literal pennies to them) and they refused saying that the legal procedures followed by our attorneys were "unnecessary". Apparently Better's 'senior admin team' knows better than our real estate attorneys about how closings go in NY. We also experienced significant awful behaviors from all points of contact. At times they tried to pit us against each other, intentionally misrepresented facts that we provided them, and refused to read our accompanying documentation. We tried to buy a home in a normal timeframe from Better Mortgage. They basically screwed up at every possible step, and misunderstood every possible point of their own responsibility, to produce a huge and unnecessary cost to us in order to save themselves money. When faced with their own behaviors, they pretended that we had done unnecessary work to make the closing happen, and gaslighted us about our understanding of the process. At one point I had to draw them a diagram to explain how the math worked for costs incurred. A *diagram*. I would do almost anything to go back and avoid having used them in the first place and utilized a local lender.
A recurring theme in positive feedback for Bennison Brown Mortgages is the exceptional level of customer service experienced by clients, with multiple staff members consistently receiving praise for their performance. Notable aspects such as effective communication, with quick callbacks and regular updates, significantly reduce stress for clients. The proactiveness of the team, especially in navigating tight deadlines and complex cases, is highlighted as a major advantage. Clients feel well-informed and supported throughout the mortgage application process, citing that Bennison Brown's dedication and attention to detail enhance the overall customer experience. The team's ability to secure favorable mortgage rates and provide sound financial advice adds to the perceived value. Customers express gratitude for the firm's role in making their home-buying journey more manageable and are willing to recommend the company based on their positive experiences.
Brilliant experience! I've renewed two mortgages with Bennison Brown and in both occasions had what I feel is the gold standard of customer care. I've had the pleasure of dealing with Keith, Susan and Michael who are all exceptional at what they do and made it as easy as they could for me (and I'm not the easiest client) One note specifically is their communication. I could always get hold of someone and call backs were always done ASAP which is so important when dealing with something this stressful. I will be using again and can highly recommend.
Customers express exceptional satisfaction with GuardHill Financial Corp's mortgage services. Personalized attention and responsiveness are consistently lauded, with mortgage professionals mentioned by name for their outstanding support and expertise. The team's knowledge of the mortgage market and dedication to securing the best rates possible have been highlighted as key strengths. Clients also note the efficient and expedient service, often describing the mortgage process with GuardHill as smooth and less daunting than expected. GuardHill's team has been credited for treating clients like long-term friends, which has significantly contributed to positive customer experiences and perceived trustworthiness of the company's services.
When my husband and I set out to purchase our first home, we met with a number of lenders for our mortgage but did not feel any were the right fit until we met with GuardHill. Amber Daz guided us through the process with an equal amount of professionalism, information and care. She understood our goals and helped us establish the best plan to meet them. We were novices in the process and Amber was always available to take our questions and answer them in terms that made sense to us. We appreciated the comfort of having the control we wanted with the reliable support of Amber and GuardHill. I highly recommend GuardHill thank Amber for her top-notch support in buying our first home!
Key positive aspects from the customer feedback include the perceived expertise and efficiency of Trinity Financial's mortgage consultants. Several reviewers expressed gratitude for the expeditious handling of their mortgage applications, sometimes arranged in as short as two weeks. The capability to navigate complex financial situations and secure approvals after previous rejections establishes Trinity’s consultants as adept and strategic. The customer-centric approach is another hallmarked positive trait, with advisors like Luisa and Sophie profiling for their target-oriented processes and David Sanders for his readiness to provide extra support. The thoroughness in handling insurance matters alongside mortgage services further consolidates Trinity’s holistic service approach. Clients revealed that the transparency and commitment from the advisors, seen in actions such as proactive communication and their willingness to answer all queries, significantly enhanced their overall experience.
Luisa has been brilliant throughout my mortgage application, and was able to secure me a good rate very quickly. As a first time buyer I was unsure of the process but Luisa was very helpful and made sure i was fully informed at each step of the process. Luisa is a fantastic Mortgage consultant and I would recommend Trinity Financial to anyone and everyone! Thanks so much Luisa :)