homepage
/
Houston, TX
/
Jewellers
/
Pineforest Jewellery
Pineforest Jewelry logo

Pineforest Jewellery Reviews Summary

Unclaimed

Jewellers | Houston, TX

Claimed

1141 Uvalde Rd, Houston, TX 77015, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pineforest Jewellery?

As of Jun 10, 2024, 1592 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Pineforest Jewellery's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

gold standard in customer service

I love it

fantastic customer service

100% satisfied

matches their quality

peace of mind

attention to detail is top notch

SO knowledgeable

carried top notch stones

absolutely sparkles

extremely helpful, friendly and attentive

splendid hospitality

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 10, 2024
Last updated
June 10, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Pineforest Jewellery's customer reviews analysis

The collection of reviews for Pineforest Jewelry forms a comprehensive picture of a company highly regarded for its customer service, quality craftsmanship, and personalized shopping experience. Customers have repeatedly lauded the proactive and attentive nature of the staff, particularly highlighting individuals such as Linda and Danielle for their commendable efforts. A strong emphasis on clear communication, reliability, and professionalism permeates the feedback. Customers also appreciate the added value of features like regular updates, warranties on repairs, and bespoke storybook cards that chart the creation process of their pieces. These consistently positive observations suggest a company that has built a solid reputation, earning it life-long customers and high recommendations.

Positive Feedback

Pineforest Jewelry is frequently praised for delivering exceptional customer service, as staff members are described as going above and beyond to resolve issues and provide personalized assistance. Notable positive feedback includes their willingness to stay open late for customers, communicate with regular updates, and offer clear explanations on repair work. The company has established a reputation for offering a high-quality and varied selection of pieces, including custom designs that are well-received. Affirmation of trust in the company's craftsmanship is a recurring sentiment, underlined by customer satisfaction with both the products and the service received.

Concerns and Threads

There are limited negative aspects found in the customer feedback for Pineforest Jewelry. Nonetheless, it is worth mentioning that one review alluded to pricing being on the higher end. Although the customer still saw value in the service and was willing to return, this comment suggests that price sensitivity could be a factor for some potential buyers. No other negative patterns or recurring issues have been observed in the current data set of reviews provided.

Frequently asked questions about Pineforest Jewellery

Can Pineforest Jewelry accommodate special requests, such as staying open beyond regular business hours?

Yes, Pineforest Jewelry has shown a willingness to accommodate special requests, including staying open late for customers as evidenced in a customer review.

Do Pineforest Jewelry's services come with a warranty?

Yes, Pineforest Jewelry offers warranties for certain services like jewelry repairs, providing customers with additional assurance and satisfaction.

Does Pineforest Jewelry provide updates during the custom jewelry creation process?

Yes, customers have reported receiving regular updates on the progress of their custom jewelry, along with a unique storybook card detailing the creation process once completed.

Recent customer reviews and testimonials for Pineforest Jewellery

Pineforest Jewellery
Brian Allen
5-Star
3 weeks ago
Exceptional Customer Service at Linda and Pineforest Jewelry I recently had an experience with Linda at Pineforest Jewelry that exemplified the gold standard in customer service. I had an issue with one of my watches that, to be honest, they were under no obligation to address. It was a situation that could have easily been dismissed or passed off. However, Linda stepped up in a way that far exceeded my expectations. Linda took a personal interest in my situation, adding a reassuring touch of warmth and commitment to resolving the issue. What stood out the most was their proactive approach. Instead of merely offering a standard solution, they kept me informed throughout the process, providing regular updates and ensuring I felt connected to the progress. Linda and Pineforest Jewelry have set a high bar for customer service. Their dedication to going the extra mile and genuine customer care are commendable. I would highly recommend them to anyone looking for exquisite jewelry and an outstanding, customer-centric experience. They have certainly earned a lifelong customer in me.
Pineforest Jewellery
Lanita Alexander
5-Star
2 weeks ago
Using my mother-in-law's wedding ring & my wedding ring, Gary designed & created a beautiful new ring! I love it! In the words of my little grandson, I would give it an "A+ 100 100!!! Great experience! I highly recommend Pineforest Jewelry!
Pineforest Jewellery
Justine Petralli
5-Star
4 weeks ago
Fantastic selection, fantastic customer service .. we were on our way to look at wedding bands but realized we would arrive 10 mins before closing. We called and they happily said they would wait for us.. and they did! Did not rush our shopping experience one bit. Everyone was extremely lovely even 30 min after closing time. Certainly going to be our local jeweler from now on! The ratings don’t lie!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Pineforest Jewellery's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Pineforest Jewellery

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
1592
reviews
Excellent
Good
Average
Fair
Poor
More details

About Pineforest Jewellery

Jewellers
Long-running retailer for fine jewelry, including custom designs, plus luxury watches & giftware.
Expand