A+
Cousin Noreen is do well looked after here. It’s a delightful place and the staff were very welcoming to me and sister when we visited. It was a great opportunity to reminisce about our Welsh ancestry.
If you are somebody thinking to send your loved ones there, I would say think twice. Had my grandma there, she did not like it for many good reasons. Her last words were "this is a horrible place and people are evil". She was right, when we went to clear her room after death, we found that fridge had expired chocolates and a two year old half-eaten cake which the staff did not bother to clean. I took pictures, please see attached. They check all the boxes and paperwork and have very nice buildings etc, but they do not care. The response rate is very slow and the only thing they care about is the money. Some lower staff members are nice but they do not stay there too long. If you complain about anything they deny it. If somebody has dementia, you can send them there to die but if somebody is conscious and can feel, then it is hell. The choice is yours if you want to send your loved ones there are not, but after a lot of analysis and observation, I am saying this is a bad place and do not send anybody there if you care.
Set in a convenient place for Glasgow and motorways but that is the best that I can say about it. Nobody in reception and when you telephone with a problem they say that they are not able to help and it was all detailed in the ( very ) small print. There are building works right next to the touring caravan park which in itself is very small with no turning space and they run from 8.00am to 5.30pm with workmen sitting next to your caravan to eat and using the toilets. If we had read about that we would not have booked. The shower block is cramped and in the ladies one shower was not working but you only found out once you were undressed. There are no facilities for those with mobility difficulties. Because Reception is permanently closed you can get no information about the local area. It was certainly not worth the £30 per night charged with all of these problems. We would advise against booking here.
Positive aspects of customer feedback for Longbridge Retirement Village concentrate on the supportive and vibrant community life, quality amenities, and the dedication of the staff. Residents appreciate the range of on-site facilities such as a well-equipped gym, restaurant, and convenience store, and activities that foster a strong sense of community and wellbeing. The environment is celebrated for its cleanliness and maintenance, reinforcing a sense of safety and aesthetic pleasure. The personal accounts highlight the advantages of living within the village, including the ease of access to local shops and public transport. Such facilities enhance the autonomy of residents while allowing them to benefit from a socially inclusive atmosphere. Staff are recognized for their helpful and compassionate approach towards residents, often going above and beyond in providing care, especially during difficult personal times.
Fantastic environment and atmosphere, everybody really friendly and lots of activities for the residents. The apartments are spacious and well equipped