A+
Drove from St Helens to this store as can park right outside. Important when walking is difficult. Brilliant and helpful service from Sophie who soon had my replacement phone up and running. Went back in after having lunch across the road as was unsure about something. Again very helpful and understanding with an 83yr old. Definitely recommend the staff for their care and attention. Thank you so much for your help.
5 star service from Kieron Honest, useful advice given with a very friendly manner. In an age where people only care about immediate rewards it’s refreshing to receive great customer care focussed on what’s best for me.
I have bought a number with 75GB for one month and staff told me it will work for 5G service. I have got the worse signal so far all over UK and I only use google maps. I could not enjoy my favorite movies during my travels
Amazing shop! Done me a great deal on a CRT TV. Trust them with any electronics I have when i've needed them fixed. And whenever I need anything for my phone's of PCS. :-) 💯 recommended them!
Always a great service when I come to this store. All staff are lovely! Didn’t get the name of the guy who sorted my switch up today but he was very kind and service was quick and brilliant. Thank you so much😊
Staff are fine but don't expect them to be able to help you with anything to do with Virginmedia. Virginmedia have not allowed them access to their systems. So ignore the part on their page that lists VM as one of their services. Yet again, let down by Virginmedia.
Thank you so much to Yas for getting my google pixel 6 up and running again! Yas was able to identity the problem straight away as I had an issue with the charging port of my pixel. He tested it out to make sure he understood the source of the problem. My phone was fixed in a matter of 15 minutes! Thank you Yas! I highly recommend their services!
A top guy served us today called Chavez in Manchester! He solved 3 problems and worked with us until everything was solved ! 100% customer service ! A new deal for my son ! Solved issues with my wife’s phone and we talked about deals for me in 8 months ! Very friendly with children & patient! A top guy an ambassador for 3 ! I told him a story I was chosen to be on Facebook & Twitter a top photograph which set me on my way to many things for charity & win awards !
Probably had the best customer service ever with Ahmed. Kept a good and funny vibe throughout the whole conversation and was very helpful with any questions we had and anything we needed to get done if needed. Would recommend for sure.
Three network is horrible in my new area at G51 since I moved here 3 months ago, Dec 2023. I contacted online customer service multiple times and they acknowledged that the network has been bad and being worked on, and they don't know how long it will take to fix it. I was directed to an online technical staff who stated that the issue with the network in the area would be resolved in the next 24 hours which happened to be a false info, probably just to get me to leave the chat. I went to the three network shop, the staff I met checked network coverage in the area with her tab and saw it was bad and being worked on, she said there's nothing she can do and I was referred back to online customer services again. She said I'll have to pay out the remaining months of the contract if I terminate it or I just stick with them. I'm on a 2 year contract with unlimited data and I've only done a couple of months, network is very slow and it's frustrating. I'm regretting using three network
Worst customer service tried to switch up my phone but the agent was like you never did a Switch up plan while i had one, I asked to see a manager he refused by saying the manager can't do anything about it, very unprofessional.
I got the good deal on my phone bought from them. I am happy with my purchase and service received.
I visited the store to see what options I had when my contract finishes in a few months with my old provider. I was seen by Ben who was clear and easy to understand with the options I could do with EE. I could see the store was busy while he helped me, and with customers interrupting him to ask how long it would be for them to be seen as there only seemed to be two people working that day. He was very patient with me and didn't rush me to make a decision while people were pressuring him to hurry up and help them, he made sure not to let them interrupt my experience. A credit to the EE company and will be asking for him whenever I visit the store again. Thanks Ben!
The in-store location is just off a roundabout, due to this and the severly busy traffic near by it is hard to find a parking space. The men running the shop show a fair amount of courtesy, they are direct and straight to the point and offer standard repair prices. Decent work, turn around times and prices for the area. The shop front itself is very pleasent, with both AC and heating, leading to an ideal temperature at all times. A very nice local phone shop. If I remember correctly they do not take card, only cash.
I bought 3 phone cases today Iphone XR, 8plus and A14 samsung The iphone 8 plus screen wasn’t even in it and the XR screen was replaced with a 6 And the A14 was the only one actually in it Didnt get a receipt so cant return but it really upset me
This has been a good experience with Madina Mobiles, they have sold me a phone at a very competitive price. Adam has gone out of his way to serve us he has given the best deal possible. We were quoted by other Shops for the same phone a very high price we was recommended by a family member and 100% they were right. This shop is highly recommended
Positive customer feedback for O2 Shop Birmingham - New Street often highlights individual staff members who provided exceptional service. Rick, for instance, is commended for facilitating a seamless transaction and helping a customer purchase a new iPhone with a friendly demeanor. Shabaz is recognized for extending a warm welcome and customized offers to a newcomer to O2, and Abid is applauded for his prompt and professional resolution of an account-related problem, which left a client feeling happy and relieved. Furthermore, the helpfulness and friendliness of the staff are frequently noted, creating a warm environment and leaving some customers with a positive impression that selecting O2 was the right choice. The cleanliness and tidiness of the store are also contributing factors to an agreeable customer experience.
I have got the new iPhone 15 pro max from them. Amazing customer service by Rick Everything was smooth and he was super friendly and helped me get the best deal. 10/10
Positive customer experiences at the O2 Shop Manchester - Market Street are characterized by exceptional in-person customer service, as indicated by a few of the reviews. Idris, a particular staff member, was highlighted for providing exemplary service, including attentiveness, thorough assistance during the process of switching phones, and showcasing patience. The fact that a customer left the store 'very happy' and went on to recommend O2 to friends and family indicates that when the service is good, it can lead to strong customer satisfaction and organic advocacy. Another review commended a staff member for helpfulness in securing a good deal on a new phone, suggesting that there are competent and customer-oriented staff members who are capable of creating a positive shopping experience.
I was told to go to store to pick up my sim that had not come for 5 days and all I needed was my login password. Came to store and they ask for driving license or passport! Of course don’t have that, show them a photo of it, but not good enough. The manager there was incredibly unhelpful, stopped listening and walked away!! Went a bit mad with them I admit, but their service is completely shocking.
The positive facets of Fonehouse Forest Gate as evidenced by customer feedback are primarily centered around exceptional customer service, with particular accolades directed at a staff member named Mos. Customers have highlighted the tailored advice that takes into account individual usage and budgetary constraints, leading to high-value deals and cost savings. The additional benefits of receiving help with data transfers, obtaining free accessories, and the thorough assistance provided even after switching networks are seen as markers of exemplary service. The physical store's ambiance, described as clean and beautiful, adds to a welcoming customer experience. Staff knowledgeability and the efficient handling of upgrades further strengthen the company's positive image.
I am upgrading here since 1998. As always a great service from forest gate fonehouse. Speak to Mos, he knows his stuffs. This time Mos helped me to reduce the line rental and I got extra data for the same amount. Definitely recommended
A majority of reviews for PhoneSwap underline a number of commendable qualities: exceptional communication, friendly and knowledgeable staff, and a wide selection of quality devices at competitive prices. Many customers recount receiving top offers for their phones compared to other stores, indicating fair and generous pricing strategies. The staff's professionalism in servicing and troubleshooting (e.g., password recovery) has been well-received, contributing to a high level of customer satisfaction. Additionally, the trust built through these interactions has been conducive to repeat business, with buyers feeling assured of support in case of future product issues.
Very good communication and customer service. Very good quality phones at affordable prices. Would for sure buy another phone here
Key positive aspects of customer feedback for Three include the appreciation for the Pay-As-You-Go plans accessible to both tourists and locals, recognized as a unique value proposition not widely offered by competitors. Certain customers have also highlighted commendable individual service, spotlighting efficient and friendly staff members who help to alleviate stresses related to phone issues or account management. The willingness of some employees to go the extra mile in assisting clients with inquiries about upgrades, despite company policy constraints, fosters a sense of good faith and makes customers feel valued. Additionally, praise is given to the helpful in-store personnel who not only rectify complicated situations, such as resolving the confusion stemming from online ordering but also provide helpful tips for better product usage.
Both my partner and I signed up with Three a few weeks ago. We’re super happy with our plan, both the rate and the plan. This company is one of the VERY few cell providers that offer Pay-As-You-Go for both tourists and locals. The only weak point is that the training/competency of the staff is a Hit & Miss. We had an amazing rep (Kevin) sign me up and activate the service in 5 minutes flat. But when my husband went for his visit the rep was really uninformed about most everything, took nearly 30 minutes to to the identical procedure, and even forgot to charge him for the service. You can always ask for another sales tech if your experience isn’t going smoothly.