This Privacy Policy (the “Policy”) describes Trustguide.ai’s collection, use, and protection of the information posters (“You”, “Your”) provide when using Trustguide.ai (the “Site”, “We”, “Us”, “Our”). By creating an account on the Site, posting content on the Site, or using any other service on the Site, You consent to Our collection, use, and disclosure of Your information as described in this Policy. If You do not consent to have Your information used as described in this Policy, You must discontinue use of the Site immediately. This Policy incorporates all defined terms and conditions set forth in Our Terms of Use Agreement (the “Agreement”). Any terms that are not defined in this Policy shall have the meaning given in the Agreement.
This Policy is intended to explain Our privacy practices and to inform You as to:
Kinds of personally identifiable information ("Personal Information") We collect from visitors of the Site.
As We continue offering Our visitors new and different types of content and services, this Policy is subject to change at any time. However, We will treat all Personal information We collect in accordance with the Privacy Policy in effect at the time the information is collected. Your continued use of the Site following the posting of changes shall mean that You accept and agree to the changes.
At Trustguide.ai We collect Personal Information during registration and review submission processes. Visitors are required to be 14 years or older to create a complaint. During the registration We collect Your valid e-mail address. When a new complaint is created, We may collect additional information, including, but not limited to Your full name, e-mail address, mailing address, telephone number, gender, date of birth, and certain computer information (see below). We may also ask additional questions regarding Your experience with the company You complain about and regarding Your personal preferences on a number of topics. For certain advanced services, We may also collect billing information provided by PayPal. Additionally, when You come to our Site, We automatically collect some non-personally identifiable computer information (“Computer Information”), such as information about Your computer operating system (e.g., Windows XP, Mac OS), Your IP address, information about Your web browser (e.g., Internet Explorer, Google Chrome) being used, information collected through the use of cookies (see below) and information regarding Your Internet service provider. This non-personally identifiable information may be shared with third parties to provide more relevant services and/or advertisements. Users’ IP addresses are recorded for security and monitoring purposes.
We use the content You provide to us including, but not limited to Your reviews, Your comments, Your review updates, information related to emails You send to companies via Our Site, information related to calls You make to companies via Our Site, information You provide Us when completing any of Our surveys (the “Complaint Information”) for the purposes of - including, but not limited to - further tracking of Your complaints/issues, improving Your communication with companies, our internal statistical purposes (including research and development, rebuttals, etc.) and so forth. The Complaint Information including pictures and sign-in names is displayed to people in order to facilitate user interaction and comments in the Trustguide.ai community. We may also share public information contained in a complaint with third parties at Our own discretion. We will share a user's e-mail address or other Personal Information with such third parties (including, but not limited to journalists, reporters and other media representatives) in the event We have been expressly authorised by the user. Upon visitor's consent, We may disclose visitor's information, including Personal Information, to the companies participating in Our Business Solutions Program. We do not sell Personal Information of Our users.
We may disclose information about Our visitors, including Personal Information (e.g., e-mail address, phone number), at the request of Third Party Neutrals , when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Site and applicable laws, or to protect against misuse or unauthorised use of the Site. We may also disclose user information whenever We believe disclosure is necessary to limit Our legal liability; to protect or defend Our rights or property; or protect the safety, rights, or property of Our visitors or others.
Information that You provided during the review submission process for the company to contact You may be shared with verified representative(s) of that company.
We may use visitors' Personal Information for Our internal purposes of enabling visitors to enter one of Our online contests or sweepstakes, to subscribe to Our online newsletter or to inform visitors of upcoming events and special announcements. Each e-mail contains instructions on how to be removed from the subscription list.
We may use information about visitors, such as age, gender and interests for improving Our reporting on aggregate basis and for targeting service tailored to specific visitors’ requirements. We also use it for market analysis. We may use this information to provide visitors with the most helpful products and services and to respond to inquiries.
We may store communication sent through the Site and/or resulting from Your use of the Services and/or the Site in any manner including, but not limited to use of any and all communication features. We may access and analyse such communications to improve the Services. In the event You do not want Us to store or monitor Your communications, You must refrain from using the Site and/or the Services.
We also use visitors' Computer Information to track usage, improve the design of the Site, offer products and services, to personalise Our visitors’ experiences, save visitors’ passwords in password-protected areas, and to ensure visitors are following the Site's Agreement. Additionally, in the event that all or most of Opinion Corp.'s stock and/or assets are transferred or sold to another entity, Opinion Corp. may transfer such information and information collected to the acquiring entity.
Trustguide.ai may occasionally offer contests and sweepstakes, which may be entered online. All the information collected by Trustguide.ai is securely maintained and used only for the purpose of conducting and fulfilment of the contest or sweepstakes. Once the contest or sweepstakes are finished, We reserve the right to remove any Personal Information collected. The information collected through Trustguide.ai sweepstakes may be passed to a fulfilment house which may use the information to help run the contest or sweepstakes. Any such fulfilment house may not use the information for any other purposes and must agree to maintain the confidentiality of the information.
We may want to contact You with information about Our deals, product announcements, software updates, new features and special offers. You have the following choices to opt out of future communications:
- You can respond to the email you received and request to be unsubscribed by including the word "unsubscribe" in the subject and/or message body.
- You can unsubscribe at any time via the unsubscribe mechanism at the bottom of each email.
Our Site contains links to other sites, including those of affiliates, advertisers and survey companies. Visitors should consult the other sites' privacy policies, since our Privacy Policy does not cover those sites. Trustguide.ai does not share visitors’ e-mail addresses or any other Personal Information with such third parties.
Trustguide.ai offers You a possibility to share Your personal experience and/or opinions with Us via video interview and while being recorded (please also see Our Terms of Use, section “Information Supplied by You"). Such video interviews may be published on Our YouTube channel in compliance with YouTube Terms of Service, Google Privacy Policy and Google security setting guidelines.
Please use the following links to review privacy policies of Our major advertisers and traffic analysis companies:
Please note that You can visit the above entities’ websites to opt out of the use of cookies for personalised advertising (if the vendor or ad network offers this capability). Alternatively, you can opt out of some third-party vendors’ uses of cookies for personalised advertising by visiting www.aboutads.info.
If You sign up for some of Our paid Services, We may obtain limited information about Your payment card from Our payment processors. Currently, Our payment processors are Stripe and PayPal. Stripe uses and processes Your complete payment information in accordance with Stripe’s Privacy Policy. PayPal uses and processes Your complete payment information in accordance with PayPal’s Privacy Statement.
Please be informed that We do not store Your credit card information on Our servers. The payment processors are responsible for the storage of such information in accordance with their policies and procedures.
We may occasionally use Clarity software technology to make video recordings of some visitor sessions. We use it in strict compliance with the manufacturer’s policies and recommendations. We do not store any video recordings on our servers. All of the recordings are stored by Clarity. We may use session video recordings for our internal statistical purposes, market analysis, for the purposes of web analytics, and for the purposes of site improvement in accordance with specific visitors’ requirements. We reserve the right to use any other similar software technology(s) for similar purposes at our own discretion.
Trustguide.ai uses a software technology called "cookies." Cookies are small text files that We and certain third parties place in visitors' computer browsers to store their preferences. Cookies, by themselves, do not tell Us Your e-mail address or other Personal Information unless You choose to provide this information to Us by, for example, registering at Our Site. However, once You choose to furnish the Site with Personal Information, this information may be linked to the data stored in the cookie.
We may also use small pieces of code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising metrics, including, but not limited to counting page views, promotion views and advertising responses. These "web beacons" may be used to deliver cookies that conform to Our cookie policy.
We use ads provided by third-party advertisers to support the Site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on Our Site, which will also send these advertisers (such as Google through the Google AdSense program) information including Your IP address, Your ISP, the browser You used to visit Our Site, and in some cases, whether You have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing real estate ads to someone who frequents realty sites). If you would like to unsubscribe from the ads, please follow the instructions here.
You may adjust your browser to reject cookies from Us or from any other website. Please consult the "Help" section of Your browser for more information. However, certain areas of Our Site can only be accessed in conjunction with cookies or similar identifiers and You should be aware that disabling cookies or similar identifiers might prevent You from accessing some of Our content.
In addition to cookies, We also utilize MD5 hashing algorithms at the stages of registration and complaint posting. In the event a user decides to post a complaint on Our Site and chooses to provide his/her e-mail address, such a user receives a thank-you e-mail containing a link to the complaint. This link includes a hash which, provided that a user follows it, ensures that such a user has an option to log in and/or register automatically by utilizing data stored on Our server from such user’s initial visit. Thus, We make your experience of using Our Site more convenient.
Trustguide.ai may occasionally use software technologies called Webvisor and Hotjar to make video recordings of some visitor sessions. We use them in strict compliance with the manufacturers' policies and recommendations
Trustguide.ai does not store any video recordings on its servers; all of the recordings are stored by Webvisor and Hotjar. We may use session video recordings for Our internal statistical purposes, market analysis, for the purposes of web analytics, and for the purposes of the site improvement in accordance with specific visitors’ requirements. Trustguide.ai reserves the right to use any other similar software technology(s) for similar purposes at its own discretion.
We have adopted appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information We collect online.
You recognize and acknowledge that despite Our security measures, no data transmission over the Internet can be guaranteed to be completely secure, and no data is completely secure from an unauthorised third-party access.
To ensure Your protection and safety when using the Site, We may remove certain types of sensitive personal information from Our Site including, but not limited to:
Personal information We usually do not remove includes, but is not limited to:
We usually do not remove information that can be found on official government websites and/or regular websites because the information is publicly available.
Phishing: Phishing attacks attempt to steal consumers' personal identifiable information and financial accounts credentials. "Phishers" use 'spoofed' e-mails leading consumers to counterfeit websites designed to trick recipients into divulging Sensitive Personal Information such as credit card numbers, account numbers, nicknames, passwords, and social security numbers. WE DO NOT SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM SENSITIVE PERSONAL INFORMATION OR YOUR NICKNAME OR PASSWORD!
If You receive such email communications, please forward them immediately to Our Privacy Administrator at hello@Trustguide.ai and then immediately delete the fraudulent email from Your computer.
If You have any questions about Our privacy practices, please e-mail or write to Us using the contact information provided below. If You believe that Our Site has collected incorrect information or if You would like to dispute any information, please contact Us using the same address below. In order to send Us a data access request, please email us at hello@Trustguide.ai.
Privacy Notice for California Residents. If You are a California resident, You may have Our Terms of Use and Privacy Policy emailed to You electronically by sending a letter to Us including Your electronic mail address or an email to the email address stated below and requesting copies of these policies. Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210. If You want to send Us any inquiries related to the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA), please email Us at hello@Trustguide.ai or contact Us via our mailing address listed below.
Email: hello@Trustguide.ai
Flywheel Media LTD
86-90 Paul Street London EC2A 4NE
United Kingdom
