Robbins Brothers Reviews
Rated 4.4 based on 506 Reviews
Jewellers in Houston
2101 W Loop S, Houston, TX 77027, United States
Published on
February 10, 2024
Last updated
July 10, 2025
Based on the reviews provided, Robbins Brothers seems to be fostering a strong reputation for exceptional customer service and a personalized shopping experience. Staff members like Gwen, Aaliyah, Johanna, Jen, Donovan, Juan, Robert, and Yessica receive high praise for their patience, knowledge, and attentive assistance. Employees are recognized for their willingness to listen to customer concerns and address them in a satisfactory manner, which contributes positively to the company's overall reputation. The company appears to differentiate itself with bespoke service, particularly in the creation and customization of unique engagement rings. However, there is a notable complaint regarding the protection plan and customer follow-up, suggesting areas for improvement regarding product support and corporate communication.
Yes, many customers have reported that sales associates are very knowledgeable and willing to assist in customizing rings to fit their unique tastes and preferences. In fact, the staff is highlighted for their skill in helping design and craft bespoke jewelry pieces.
Robbins Brothers does offer a protection plan, but it is advisable to carefully understand what is covered under the plan. A customer review suggested there may be discrepancies in coverage, so obtaining detailed information about what is included is recommended.
The customer experience for budget-conscious individuals at Robbins Brothers appears to be positive. Reviews note that sales associates respect customer budgets and do not apply undue pressure to upsell, ensuring customers feel comfortable with their final purchase.
Retail jewelry chain offering diamond engagement rings in a variety of styles, plus wedding rings.
