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I. Gorman Jewelers
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I. Gorman Jewelers Reviews Summary

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Jewellers | Washington, DC

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1133 20th St NW Ll1, Washington, DC 20036, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about I. Gorman Jewelers?

As of Jun 11, 2024, 135 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of I. Gorman Jewelers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

truly wonderful experience

friendly and patient

exceeds expectations

modern and unique looking

charming characters

presentation was classy

can't recommend this place enough

absolutely loves it

wonderful pair

exceeded my nebulous dreams

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 11, 2024
Last updated
June 11, 2024

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I. Gorman Jewelers's customer reviews analysis

I Gorman Jewelers enjoys a sterling reputation accentuated by consistent exceptional customer experiences across several interactions. Reviews commonly highlighted the professional, friendly staff, notably Bonnie and Adam, who are commended for their accommodating and patient services. Custom design and jewelry repair services are particularly praised, with staff members offering frequent updates and personalized attention throughout the process. Customers frequently noted the fairness in pricing, even when repairs turned complex. The range of products, including modern and unique jewelry pieces, has garnered positive feedback, contributing to the perceived high quality of the store's offerings. There seems to be significant customer loyalty, as indicated by the numerous mentions of repeat business for various jewelry needs. Overall, there is a recurring theme of trust and satisfaction, resulting in highly recommended experiences by customers.

Positive Feedback

Key positive aspects gathered from the reviews of I Gorman Jewelers include personalized service, with a special note of the friendly and professional demeanor of the staff. Custom jewelry creation and repair services are particularly distinguished, showcasing the staff's expertise in accommodating unique requests and thorough communication throughout the service process. Positive experiences extend to the product range as well, with mentions of modern and unique jewelry designs. Trust is a recurring motif, demonstrated by customers' willingness to return for additional purchases and refer others. The store's ability to cater to time-sensitive requests without compromising on presentation or quality underpins their strong customer orientation and efficiency in service delivery.

Concerns and Threads

While the provided reviews are overwhelmingly positive, they do not offer much data on negative experiences, making it challenging to draw conclusive trends on areas of dissatisfaction among customers. The absence of any overtly negative feedback in these reviews indicates a generally favorable perception of I Gorman Jewelers. However, it should be recognized that reviews presented may not cover the full spectrum of customer experiences, and as such, this analysis cannot account for potential shortcomings not mentioned in the selected reviews.

Frequently asked questions about I. Gorman Jewelers

What types of jewelry repair services does I Gorman Jewelers offer?

I Gorman Jewelers provides a wide range of repair services, including complicated repairs and standard adjustments such as shortening gold chains and restringing pearls. They keep customers informed throughout the process and ensure a high standard of quality in the work they deliver.

Can I get custom-designed jewelry at I Gorman Jewelers?

Yes, I Gorman Jewelers specializes in custom-designed jewelry. Staff members, including noted individuals like Bonnie and Adam, work closely with customers to create unique and personal pieces that meet their vision and budget.

Is I Gorman Jewelers able to accommodate urgent jewelry purchase requests?

Yes, I Gorman Jewelers has a track record of accommodating urgent requests, ensuring that purchases are made and delivered promptly without sacrificing the quality or presentation of the jewelry, even during busy holiday seasons.

Recent customer reviews and testimonials for I. Gorman Jewelers

I. Gorman Jewelers
Claudia Steiner
5-Star
2 months ago
I brought a necklace in for repair recently and had a truly wonderful experience. Bonnie worked with me from start to finish in dealing with what turned out to be a more complicated repair than I had believed, updating me via email regularly and treating me graciously, kindly, and professionally when I went in to drop off, address the complication, and then pick up. Their pricing was more than fair considering all the love that went into repairing my favorite necklace. I would highly recommend Gorman if you're seeking fair priced, high quality repair and knowledgeable, friendly, professional staff.
I. Gorman Jewelers
Elena M
5-Star
3 months ago
I was looking for jewelry repair (shorten a few gold chains and restring pearls) and after getting a couple of quotes I decided to make an appointment at I Gorman. Both Adam and Nicole were so friendly. Adam was extremely helpful and patient during my appointment, and was there to assist me every step of the way. Overall, the service was top-notch, and I could not be happier with the results of my jewelry.
I. Gorman Jewelers
Joe Parel
5-Star
2 months ago
No matter the business, it feels rare to find an establishment that excels in both quality and customer service. iGorman exceeds expectations on both counts! I’ve been there several times and always feel welcome and heard. Even when issues arise, the Bonnie and the rest of the Gorman family are quick to make things right. I will definitely be going back for any future jewelry needs.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of I. Gorman Jewelers's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
I. Gorman Jewelers

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
135
reviews
Excellent
Good
Average
Fair
Poor
More details

About I. Gorman Jewelers

Jewellers
Sleek & elegant storefront showcasing modern fine jewelry, including wedding & engagement rings.
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