A+
Poor experience. My friend came in to buy a pair of shoes £200+. The first day they tried to get the shoes, no one served them, they sat there waiting for 10 minutes while the single sales associate rang the bell for help. Multiple staff walked past her and didn't help or acknowledge her. I went back with her to try again to see if having another person with her would improve the service. Once again, no one greeted her. We waited by the till with the sample shoe and no one came to help. Eventually, she went up to the sales associate who at that point did help. She finally got to try on the shoes but the sales associate was still awkward with us and inattentive. There was another couple buying multiple pairs of sales shoes who was getting the attention of multiple sales associates. We felt it because they were dressed is designer labels and probably looked more "put together" than us in our jeans and t shirts even though my friend was spending more money than them combined. Towards the end of the fitting, some sales associates hovered near us stacking shelves but did not acknowledge us. We got the feeling they were watching us to make sure my friend didn't steal the shoes. Altogether, a poor experience. My friend and I felt we were profiled and possibly discriminated against. My friend's sister works for Shuch and agreed with us that the experience was shocking, staff are supposed to greet you within a minute of you entering the store and the Leeds store is considered a flagship store. If this is representative of Shuch as a whole, it reflects poorly on the brand as a whole.
I went today to their store in Trinity, I asked on of the staff members can you order pair of shoes online please. First she said I don't know the code then I find I showed her which one I want then she said I can't. After that I approached tow other of their staff,they weren't helping. I don't know what happened to their lovely staff who usually help people.
There is a lady who works here, I don’t know her name but she told me she used to work at a schuh at fort kinnaird, and I believe she’s a personal stylist too. She is hands down the best retail customer service person I’ve ever met! I came in a few months ago and I had A LOT of requests for different sizes, and she was so friendly, helpful, and respectful. There was a barcode on the receipt I had that would let you give feedback on your experience. I have since then lost the receipt and I feel too guilty for not giving her a glamorous review, so I hope this Google maps review makes up for it.
Staff were friendly and cooperative in helping me finding the right size. Shout-out to Simone (got the name from the receipt) as well as her colleague.
I visited this store today as I was looking for some smart casual shoes. The store has a great atmosphere and the customer service was excellent. I'm a size 13 so often have difficulty as most stores only go up to a size 12. They had two of the styles I liked in stock in a size 13, which was a surprise as all of the other stores I had been in such as Timberland didn't have any size 13 in stock. I was served by Chloe who helped me to choose between the two styles. I actually ended up going back and buying the other pair as I liked them both so much. Chloe and the other team members in the store were really friendly, helpful and engaging, so I'll definitely be back soon!
Pleasant atmosphere and efficient work. Thank you Antonia for speed, friendly service. Impressions are good
I recently visited the store, and I must say, it was an absolutely wonderful experience. The staff members were incredibly friendly and patient, which made my visit all the more enjoyable. I am extremely satisfied with my purchase. The overall experience was fantastic, and I am definitely looking forward to returning to Schuh in the near future.
Got a pair o shoes yesterday in the sale. %0% off so was very happy. I buy Clarks often as they are good value for money and look cool. Been wearing them for about 45 years now :-) (Not the same pair!) I was served by a very friendly young man in the basement, men's department. A real delight to deal with, very easy going and helpful despite being very busy and in demand. There always seems to be good staff. I was passing today and popped in to see if there were any more bargains, nothing in my size but the young man remembered me and was very friendly and polite. I enjoy the service and Clarks and like the shoes.
Outstanding service from Mark today in helping me to work out my size, he went above and beyond to find the right products!. I highly recommend this store not only for their helpfulness but especially as they sell footwear that lasts!.
Ali, the person who helped me out in this particular store, was very patient and friendly towards me as a foreign customer. My current shoes were wearing off and needed to get a new pair immediately. However do to different in sizes and no sizes for those shoes that I like, he has helped me with great passion showing me around and getting me the perfect pair of shoes that fit exactly 💯. NB 327 Thks Ali.
Absolutely lovely staff at the Bullring store. Linda was incredibly helpful and I would not have found what I wanted without her (including finding out I’ve been wearing the wrong size shoes for the last 5 years!) She is a credit to the store. A big thank you from a very happy customer
Myself and my boyfriend came into store yesterday as he wanted to purchase his first pair of docs at some point this year. He wasn’t planning on getting them yesterday but due to the fantastic and exceptional service of the girl with the red hair with the elder emo badge, he finally caved and got them!! She was genuinely so lovely, knowledgable and an asset to the team as well as the brand. Maybe I’ll return soon for my own pair of docs and hopefully I’ll look as cool as her wearing them! Thank you again, always so nice when someone genuinely cares about their work and it shows through and through with this lovely lady 🖤
First purchase at Footlocker. Got these gems in a size 4 for just £85. I waited over 10 minutes just for the worker to bring me the Jordan's. I don't what was taking so long. It was a Monday ergo it wasn't busy. The girl at the till was very slow-paced with her work, made a few mistakes (which was corrected by the worker who gave me the shoes) and wasn't quick to jump on the till when she clearly saw customers waiting. Thankfully, I didn't have to wait as long in the queue to check out. Footlocker appears to have very low standards when it comes to customer service. Wish I could work there for that reason. But I got these gorgeous trainers in the midst of all of it. Thank you, Hannah F.
We had an urgent visit to Sketchers, Princes Street Edinburgh yesterday afternoon as my husband quickly needed to replace his footwear that was causing him huge discomfort. We had a superb service from Salesperson 823213, she dealt with us professionally and quickly had the small stock they had in size 13 shoes brought from the stockroom for him to try. Success, she saved our day! Thank you
Good shop with good prices. Max on apparel who served me was so polite and friendly and really made my day. I’d noticed another customer had been rather rude to him but he was very professional and didn’t let it stop him carrying on with a smile. Wonderful staff who always do a great job!
Key positive feedback from Wynsors' customers encapsulates the store’s ability to deliver a satisfying shopping experience marked by a diverse product range, reasonable pricing, and commendable staff interactions. Customers have highlighted the store's capacity to cater to a wide demographic with varying footwear needs, noting the existence of quirky, retro designs as well as affordable options suitable for children's play and sports. The store’s tranquil shopping environment has been acknowledged as a positive aspect, along with the notable mention of a helpful and amiable staff that leaves a lasting positive impression. Customers also highly regard the frequent sales and promotions that contribute to the value proposition of Wynsors.
Love bobbing into this shop in case they have some quirky retro style trainers and they sure did! Never fail me 😊
The positive aspects of Dr. Martens' customer feedback are centered on the store's exceptional customer service, with multiple reviews mentioning staff by name, signaling a personalized and memorable shopping experience. The speed of service, even during busy holiday periods, and the ability to execute transactions with sales staff directly, avoiding queues, are both highlighted as positive in-store experiences. Customers also appreciate the professional advice on sizing, comfort, and care of products, increasing satisfaction with their purchases. The store's environment is lauded for representing the brand's ethos effectively, boasting a wide selection of styles, including UK-made vintage pieces, enhancing the overall shopping experience. Furthermore, the proactive assistance in resolving footwear issues without the need for returns, as in the case of recommending an insole, contributes to customer delight and loyalty.
Very good store, super nice and helpful staffs. Especially Marco, he served us very well, he was very friendly! Sale was super fast too, and we paid directly to Marco, without having to wait in lines at the cashier.
Positive feedback for Schuh centers on several key aspects. Staff members who were attentive, caring, and went above and beyond in assisting customers are regularly commended in reviews. These helpful employees are acknowledged by name, suggesting that excellent service is personally valued and memorable to customers. The shopping environment is often described as spacious and pleasant, which enhances the overall customer experience. Moreover, the variety and range of shoes available receive appreciation, indicating strength in product offerings. Schuh's initiative offering discounts for shoe recycling is also well-received, showcasing the company's successful integration of sustainability into their business model. Instances of swift and satisfactory resolution to product issues, like arranging for a replacement pair to be delivered the next day, highlight an effective customer support system.
Imogene was my little helper in store yesterday. She was super kind, patient and so helpful. My experience was great shopping at Schuh. Good variety of shoes n brand. The store is very spacious making browsing n shopping very pleasant Thanks
The positive aspects of customer feedback for Clarks paint a picture of a company that excels in in-store customer service. Staff members are frequently lauded for their friendliness and eagerness to assist, qualities that shine through during significant milestones like selecting a child's first shoes or preparing for an event such as a wedding. Positive interactions with employees seem to be a hallmark of the Clarks shopping experience, enhancing customer satisfaction. Several reviews highlight the staff's willingness to provide detailed information about products, suggesting that Clarks trains its employees to have a good knowledge of the merchandise. The appreciation shown for the range of shoe options available, particularly those suited for wide feet, coupled with the well-organized displays, suggests that Clarks' commitment to product variety and store presentation is well perceived by consumers.
Went to the store near Oxford Circus yesterday, got very good customer service from the young lady Chloe. She was very welcoming and always happy to help. Even when I bought a pair and decided I wanted to exchange for a different one, she was very helpful and polite. Great customer service and Would definitely come back.