A+
Love love Proband - i reached out with a problem and within the hour someone informed me that my case had been assigned to a technician and within two hours someone called me and worked through resolving my issue. i also appreciated how he showed me how to problem shoot so that i can fix things next time. Really excellent and professional team!!
TeamLogic has been our IT service provider for the last 5 Years. They are very responsive and turn service requests around very quickly. James and other team members have been very helpful. They have provided us with 24/7 remote monitoring that detects, troubleshoots, and resolves problems, Full-Service Help Desk, Strategic Guidance, and they have knowledgeable technicians. I’m looking forward to work with them as our company grows.
I have nothing but good things to say about Thrive Yoga. The instructors are excellent. It’s a great community of people who come together to share their practice. Your level doesn’t matter at all. When I joined I had never done Bikram hot yoga. I have seen tremendous benefits to my health and wellbeing since I joined almost a year ago. Very grateful to Allen and the whole team for their dedication to Thrive Yoga and the students!
Positive feedback for Parachute Managed IT Services primarily emphasizes their rapid response times and effective solutions to IT-related problems. Customers appreciate the swift attention to their requests, often resulting in fast and satisfactory issue resolution. Technicians are lauded for their patience, politeness, and professionalism, with some providing valuable advice or preventive measures for future troubleshooting. The company has also been credited with smooth transitions during service implementation, with efficient follow-ups that suggest a reliable support structure for businesses reliant on robust IT infrastructure. Furthermore, the proactive approach to complex problems and successful collaboration with hardware vendors to save workstations from factory resets illustrates Parachute's commitment to thorough service.
Sadly my experience with this organization has been abysmal. My previous organization used them for outsourced tech support, and the service was so poor our executives would actively attempt to solve most matters themselves rather than deal with Parachute. In my specific case, when we were evaluating their services initially during a trial period, I was being ignored for a ticket I opened. I sent a message expressing how disappointed I was that a member of the executive team had to follow up so much simply to get a prompt response, let alone a resolution - especially considering at the time we were evaluating them for a long-term contract. Over my objections we signed them. Fast fwd to today. Parachute installed remote software on all machines with consent, including mine, as a risk mitigation measure for employees who left the company. I recently left the company and the CEO was gracious enough to allow me to keep the computer so long any company files were wiped (which we kept 99% on a cloud drive so very minimal lift to comply). Parachute completed the wipe of data (after several attempts to contact them), but thus far has been unable to remove their proprietary remote monitoring and access software. It has been over a month, several calls, and still the software is still present. I will reiterate, it is THEIR software and they cannot remove it. It would be improper for me not to mention that all of their techs are incredibly polite to speak with and genuinely feel badly when things go wrong. That said, it is my strong recommendation for anyone considering Parachute for tech support services or managed IT services to request a trial period before entering into any agreements, and test them out for yourselves. Hopefully, for their sake, my/my organization's experience is an outlier - but given how consistent the issues have been that is difficult for me to believe. Buyers beware.
Be Structured Technology Group garners praise across several key aspects of IT service provision. Clients invariably appreciate the swift response times and the effective resolution of issues, which are defining features of a good IT service. The technicians are not only applauded for their technical skills but also for their ability to communicate clearly and provide detailed explanations, conveying a sense of transparency in their operations. The readiness and capability to support complex IT infrastructures and resolve sophisticated software issues further solidify the company's status in the eyes of clientele. Professionalism and attention to detail are consistently cited, which indicates a culture of thoroughness and care in the organization. Several testimonies also underscore the ease of transition to Be Structured's services and their proactive approach to system improvements, which are crucial for companies facing evolving business models, such as due to the COVID-19 pandemic.
Outstanding IT Support! This company truly understands the importance of a smooth-running IT infrastructure. Their knowledgeable technicians tackled my complex network issues with ease, ensuring minimal downtime for my business. Their prompt response time, attention to detail, and excellent communication skills make them my go-to IT service provider. Five stars all the way!
Positive feedback for Fox Information Technology Ltd. underscores a combination of both technical efficiency and excellent customer service. Clients venerate the team for their quick response times and ability to provide remote solutions which enhance the speed at which issues are resolved. The company is deemed professional yet personable, steering clear of jargon and ensuring customers are comfortable with the process and understand the solutions provided. Customers like Dave Verburg attest to the value of the company's preventative measures, suggesting an element of forward-thinking in their service delivery. The range of services, from providing IT equipment to on-call technical support, underpins the company's comprehensive approach to IT management, cementing their role not just as a service provider but as a trusted partner in their clients' businesses.
I have worked with Fox IT on numerous projects over the last 10 year's their attention to detail is excellent your in safe hands with Mike and Jo brilliant company to deal with.
The overwhelmingly positive feedback for Texaport is centered around their exemplary customer service and professional expertise. Clients express appreciation for the quick and efficient support provided, avoiding the typical frustrations associated with IT troubleshooting such as long wait times and automated systems. The staff's friendliness and willingness to help are repeatedly cited, implying a congenial and customer-focused corporate culture. Texaport's team—specifically named individuals like Hugh, Lewis R., Dean P., and Daniel P.—is commended for their knowledgeability and ability to resolve issues promptly, which is of paramount importance in IT support. The fact that they take the time to understand and improve clients' IT processes, as well as bring forward innovative solutions for efficiency and security, showcases Texaport's dedication to adding tangible value to their clients' operations.
Quick response times either by phone or email. No complicated forms to fill or 'on hold' messages whilst your frustration rises - just excellent service by trusted advisors NOT bots, with quick solutions from people who know what they are doing and communicate effectively with you!
Feedback for ManhattanTechSupport.com LLC is overwhelmingly positive. The team's customer service skills are highlighted as ‘amazing,' with an emphasis on their attentiveness and knowledge. The rapid response, often within 10 minutes, and same-day technician dispatch are highly valued by clients. MTS's collaborative nature is also applauded, with shared clients experiencing a top-notch partnership. Customers experience 100% productivity as a result of MTS support, underlying the company’s effectiveness. Several reviews underscore that the staff's patience and understanding make the engagement enjoyable. The ease of initiating support requests and a personal touch—knowing clients’ names and company details—reinforces customers’ appreciation. Furthermore, clients find enhancements to their IT systems, such as faster operations and safer software alternatives, as a testament to MTS's ability to provide cutting-edge solutions.
I worked with Chris today. His customer service skills are amazing. He is beyond knowledgeable & great to work with. Easiest IT company Ive ever had to work with & by far the MOST ATTENTIVE & quick.
M6iT Consulting's strengths are highlighted through their ability to deliver significant improvements in productivity and profitability for their clients. Customers experienced a substantial increase in efficiency through automation and strategic IT planning. Their team's responsiveness and tailored customer service are also frequently commended, resulting in successful long-term IT partnerships exceeding a decade. Moreover, M6iT's professional handling of office moves and email migrations, without downtime, emphasizes their expertise in executing complex transitions smoothly. Clients also appreciate M6iT's personalized approach, ensuring that IT solutions are not only effective but align with the broader objectives of their businesses.
M6IT has been helping us for all on-site activities in NY-area. They are very organized, flexible and provide great service, overall. Highly recommended!
Solid Rock IT UK has garnered substantial positive feedback through its customer-centric approach, efficient problem resolution, and technical expertise. Clients have particularly highlighted the swift and reliable onsite service as exceptionally convenient, preventing disruptions to their daily work from home routines. The direct to-consumer approach, including home visits for repairs, exudes a high degree of flexibility and personalized attention that clients find appealing. This is further reinforced by the consistent mention of friendly and professional engineers who not only perform repairs but also offer valuable aftercare advice. Reviews also point out the company's transparency in pricing, which is a key factor in customer satisfaction, with no hidden fees and reasonable rates, undercutting official channels. Additionally, the firm is perceived as a resourceful and capable solver of urgent technical crises, a characteristic that underscores its importance to customers facing potentially critical data loss situations.
After finally saving up what I thought should be enough to get my Macbook Pro 2020 Model's screen fixed after an accident caused it to go completely black, I went to the apple store to get a quote - which was far beyond my budget. So after some research, I went with Solid Rock instead. I was nervous to have the product fixed by someone outside of apple, but I had absolutely nothing to worry about. I booked the appointment on Thursday afternoon, when the engineer then ordered the screen after I paid half the total cost as a deposit. There were no extra charges or hidden fees following this. By Monday (today at the time of writing), just 2 working days later, he came to my house to fix my device. He was friendly and calm and I was able to work from home as normal as he got on with the job. It took about an hour of careful work and I am now writing this review using my new screen! A flawless job, and much more affordable than going directly with apple. Thank you Solid Rock!
Positive feedback for CMIT Solutions of Wall Street and Grand Central is grounded in the company's attributes of professional conduct, extensive IT knowledge, and rapid issue resolution. Clients like Carlos Fuentes highly endorse the company for IT support needs. Responsive service, even at off-peak times, reflects the company's commitment to accommodating client schedules and urgencies. The technical staff, acknowledged for their politeness and efficiency, have been successful in resolving a variety of IT challenges, contributing to the view of CMIT as a valuable asset to businesses. Moreover, clients consider the quality of tech support to be superior to other experiences, noting the technicians' expert knowledge and empathetic approach as key differentiators.
The wait for the premier desk was only 2 min today and as soon as I spoke with Robert, he was on the issue and had it resolved quickly after. I appreciated how pleasant he was and his promptness. Thank you!
Client testimonials portray Air IT London’s Netstar service as a robust and reliable IT support partner. The positive aspects that emerge from the customer feedback include an unyielding dedication to swift resolution of IT issues and the consistent delivery of excellent service. The company's flexibility in dealing with clients, as illustrated by Matthew's accommodations for schedule changes, becomes a highlight, emphasizing their adaptable client service approach. Furthermore, the staff's expertise is acknowledged not only for resolving immediate concerns but also for providing cost-effective, creative solutions and making efforts to demystify IT jargon, fostering a sense of trust and empowerment for the users. Such commitment to excellence in customer care evidently leads to improved productivity in client businesses and a notable boost in their own customer satisfaction levels.
We have used their services for almost 4 years now and have to say that they are impeccable at the level of support they provide. They always go out of their way to solve the issues as soon as possible and also make an effort to explain in the simplest way possible as to what happened, instead of just saying ''Its all sorted''. They have a very structured hierarchy in terms of the levels of support required and everyone is very friendly & professional. They audit our infrastructure regularly and always find ways to keep everything simple, secure and most importantly cost effective. I would highly recommend, hands down five stars.
Key positive feedback themes for Lucidica highlight their top-notch IT support, emphasizing the team's expertise and swift response times. Clients feel prioritized and valued, given the staff's willingness to go above and beyond in troubleshooting and resolving issues. The company's ability to provide reliable solutions for small to extensive enterprise needs reflects their scalability and proficiency in a variety of IT aspects. Furthermore, testimonials underscore the excellent communication skills of Lucidica's staff which enhance their ability to understand and execute client requests accurately. Employee satisfaction seems to mirror the positivity felt by clients, with reports of a supportive and unified work culture that encourages personal and professional development. These factors contribute to a client experience that is characterized by trust, reliability, and a strong customer service orientation.
Lucidica's IT support is top-notch! Their team is knowledgeable, responsive, and always goes above and beyond to ensure my business runs smoothly. I highly recommend their services. Thank you, Lucidica!