We designed our own ring here. Lovely sales people and were very patient as we changed our minds many times to create an engagement ring that was truly ours and unique. Also a plus that they allow pups in the store:) I appreciated they weren’t pushy to go bigger/ no upselling etc. they also were honest about what setting etc wouldn’t work which I appreciate as someone who doesn’t know anything about rings. Desiree was great to work with and very understanding. The reason for 4 stars is while I love the final ring, we spent a long time being very clear about the size of two of the diamonds and the final product was off in its sizing. It’s disappointing to spend time there and seeing her take the notes and then not getting exactly what was designed. I wish they would allow adjustments! I understand making your own when they use digital imaging is hard but given how they really support you in making it perfect I’d hope they’d work with with you if it doesn’t end up as expected. Overall, a great experience, especially for someone who doesn’t consider themselves a jewelry person and had no clue what they were doing. Just hoping perhaps a manager sees this and can help us out:)