Yes, customers have noted that Marlows Diamonds offers a variety of specific and unique ring designs that other stores may not have ready in stock. They also provide custom-made rings without requiring a deposit for special orders.
The feedback indicates that staff members, especially named individuals like Carmen and Kay, are recognized for their expertise, friendly and straightforward assistance, and for providing a no-pressure sales experience.
Marlows Diamonds provides polite and helpful customer service in response to after-sales issues, including repairs. However, there have been instances where the quality of the jewellery has been questioned due to frequent need for repairs, suggesting that while service is responsive, product durability may vary.
