Trustguide extracts key phrases from reviews about Brilliant Earth and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Brilliant Earth's customers had a positive experience.
Positive
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Negative
Brilliant Earth Ratings
4
As of Based on 261 revies as of Mar 14, 2024
Brilliant Earth Score
As of Based on 261 revies as of Mar 14, 2024
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Customer Reviews
As of Mar 14, 2024, 261 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Brilliant Earth's publicly available reviews View source
Kiersten L rated Brilliant Earth4 stars
a month ago
Great overall experience! The location was great, the showroom was beautiful and newly renovated, and the staff were friendly and very knowledgeable. I do wish there was an elevated experience in terms of offering a welcome water/coffee/champagne given there will be thousands of dollars spent with the company. Also, we were told that we'd receive a summary email about our visit and never received that, which would've been very helpful as we narrowed down which ring we wanted.
Susan Fisher rated Brilliant Earth4 stars
4 months ago
I had an excellent experience shopping for my engagement ring at Brilliant Earth in Georgetown and was met with the best customer service by their specialist, Hannah McNeal. Originally I knew next to nothing about diamonds or rings, but Hannah was extremely knowledgeable and went above and beyond to pinpoint my preferences and offer me a variety of settings to try on. After our appointment, she even sent me pictures of engagement ring and wedding band combinations on her hand so that I didn’t have to wait to get another appointment. I never felt pressured or overwhelmed, and now I have my perfect ring from their collection to show my boyfriend :)
Jennifer Cantrick rated Brilliant Earth4 stars
4 months ago
Brilliant earth sent my engagement ring out for a standard cleaning & refurbishment that I can get yearly as part of my extended service plan, but had never previously taken advantage of. Over the course of the 2 months they had my ring they somehow damaged it so badly that they needed to remake the entire ring to send back to me. I was obviously devastated and had to call multiple times to try and get updates and information, and everyone I spoke to told me something different including that I was supposed to pay for the remake at one point. Would never shop here again or recommend this place to anyone especially for such an important and sentimental piece of jewelry.
Reviews Summary
The overall reputation of Brilliant Earth appears to be mixed with clear positive aspects, tempered by some negative experiences. On the positive front, customers appreciate the well-presented showrooms, knowledge and friendliness of the staff, and the security and the ethical policies of the company. Customer experiences such as receiving personalized service, obtaining education on product choices, and encountering no high-pressure sales tactics contribute significantly to a positive reputation. However, there are some concerning trends such as inconsistent communication highlighted by unreturned contact attempts, experiences of perceived insensitivity, and significant service delivery issues such as damage during a standard cleaning service that necessitated an entire ring remake. These negative experiences seem to revolve around customer service lapses and post-purchase support which, if not addressed, could overshadow the company's overall positive attributes.
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Frequently Asked Questions About Brilliant Earth
Does Brilliant Earth offer personalized assistance for ring selections?
Yes, Brilliant Earth provides personalized assistance for ring selections. They have been commended for their knowledgeable specialists who tailor the shopping experience to each customer's preferences.
Are appointments necessary for visiting Brilliant Earth showrooms?
Yes, appointments are necessary to visit Brilliant Earth showrooms. This system ensures customers receive dedicated support but also limits the spontaneous visit possibilities.
Does Brilliant Earth have policies in place for ethical sourcing of their products?
Brilliant Earth has an ethical sourcing policy for their products, a point that is often highlighted positively by customers who are concerned about the origins of their jewelry.
As the global leader in ethically sourced engagement rings, wedding rings, and fine jewelry, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. From natural and lab grown diamonds to gemstones, Brilliant Earth is dedicated to crafting stunning pieces designed for the big day and every day. Call or visit our website to schedule your personalized in-person or virtual consultation with a jewelry specialist at our Washington D.C. - Georgetown showroom.
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How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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