A+
Thoroughly recommend using Bedstore UK excellent service from Carl,Paddy and Shaun. We had a problem with our bed and mattress and nothing was too much trouble to accommodate us and put it right. We find this company honest, reliable and extremely pleasant and the products they sell are of top quality. Basically if you need any bedroom furniture of any sort you won't go wrong going to Bedstore UK Lee and Steve Dunne Norris Green.
Exceptional Service and Quality Beds! I recently had the pleasure of purchasing beds from this store, and I couldn't be happier with my experience. Reggie's expertise made the buying process a breeze. After visiting multiple bed stores, I found this one to offer the best combination of product variety and affordability, meeting all my requirements perfectly. Furthermore, the delivery team was outstanding. They efficiently set up the bed and delivered it to both my parents' house and mine without any hassle. Their professionalism and speed truly impressed me. Overall, I highly recommend this store for anyone in need of quality beds and exceptional service. Thank you to Reggie and the delivery team for making this a seamless and satisfying experience!
The best double bed frame warehouse in birmingham. Cheap price quality mattress. My delivery arrived in 2 days. They assemble my Ottoman Divan king size bed base in my bedroom. Delivery driver very friendly. Anyone looking for beds, should visit this bed store definitely. True value of money. Recommended
This company is an absolute gem. The furniture is absolutely beautiful. Ordered a complete bedroom set & we weren't disappointed. Lynne who took our order was a pleasure to deal with & the fitter Keith is a really lovely chap, nothing is too much trouble. Would highly recommend, thank you for creating my dream bedroom ❤️ Thank you Tracy & Philip Jackson
Friendly staff and a good range of beds. Used to prefer over dreams due to prices but due to all the sales dreams has on beds can find bargains at both but need to look around
Followed around the whole store by a youngish lad that didn’t leave me alone kept trying to convince me to put a deposit down.. taking nonsense about what was inside certain mattress’s when i already knew exactly what each mattress had inside of them and he was just talking rubbish.. to think they prob go about lying to people just to sell stuff.. Received a parking charge through the post for parking outside the store for 30mins and nothing was signed anywhere outside warning me about this. Literally never going there again and will advise people not too as-well.
Fantastic company. I have received excellent customer service from start to finish. I needed a single divan set and another single mattress at very short notice and all were delivered very promptly with no trouble at all. The quality of my bed and mattresses are excellent and very good value for money. I wouldn’t hesitate to use them again! Thanks again guys
Great service in the store. Craig was fantastic. Gave us options and advised prices etc. Bed and mattress delivered on time. Built up for us and recycled the old one. Will definitely use them again and will be recommending them to my friends and family. Smaller companies are the best 👌 Lyn Edgar
We got two mattresses from this store and very happy about the quality and variety! They are true professionals and make your selection easier. You could try any mattress and take your time while picking the best option. Special thanks to Anthony Platania for helping us making the best decision in upgrading sleep quality!
I had the best experience with Jeremiah! Great personality and very knowledgeable. He took time to explain the different comforts of the different sets while allowing me to try them all out. I highly recommend Mattress By Appointment! Definitely will be using them again!
We need a new mattress so decided to call in to Dreams. After a few minutes Clair introduced herself to asked if we needed any assistance. Claire offered for us to test what type of mattress would suit our needs and used a ‘simulator mattress’. We tested many mattresses and Clair was able to provide many types of pillows to test with the recommended mattresses. Clair was excellent and provided the best customer service experiences for a very long time and included a cup of tea!! Please can the details be passed onto Clair but also too the store manager and area manager to express our thanks and support while buying a mattress and pillows. Well done Clair and thank you for your help.
Recently purchased a new mattress, box spring, and pillows and had a great experience. The entire process was conversational and peaceful, all thanks to Steve’s expertise and great customer service. Shopping began with a sleeping analysis and discussion on my bedtime habits, and then Steve provided me with great recommendations and didn’t push any particular product, nor exhibiting any aggressive sales practices. He patiently waited while I tested out 4-5 different options, until I found the perfect purchase. Delivery was quick and the drivers were great, even removing my old mattress, all while I didn’t miss a beat at work. 10/10 would recommend!
Sleep is an integral part of my overall physical and mental health. I have Multiple Sclerosis and sleep deprivation aggravates my symptoms. Additionally, heat is difficult for me to manage as are pressure points and nightly leg spasms. Jeff Croft and his team, especially Mr. Martinez, at Texas Mattress Makers, listened to my specific concerns and patiently waited as I tried out EVERY mattress. I went in thinking I wanted a firm mattress but it turns out I prefer a plusher and softer one. They explained why a natural hybrid (springs and natural latex from rubber trees) mattress was best for me. I went back a second time and Jeff patiently went through everything with me again. I received my mattress a week ago and I have been sleeping amazingly well ever since. In fact, each night gets better as my mattress is starting to break in like the ones on the showroom floor. Without hesitation, I highly recommend the team at Texas Mattress Makers to find the perfect mattress for you. Honest✅Knowledgeable ✅Patient✅Excellent Price Point✅Support Local✅Excellent Customer Service✅
I’ve ordered my first Ameri sleep mattress a few years back. We love it so much that I ordered one for my mother but it’s been the year since we’ve ordered these mattresses and the name on them have changed. Barbara Ramsey, Was able to look up my purchase history and appointment to do right direction to which mattress I should get. She was super helpful. She Facilitated with the purchase of my new mattress. On top of that, she was able to give me additional discount because we’ve bought mattresses in the past. Thank you, Barbara
I am a retail location selling their brands. The relationship has been great! Fast shipping, quality products with features. I have no problem selling these. Best of all my customers love the beds!
Got a mattress it was the first place I went to wish I would of shopped a round and got a better deal ( like the deals in the black Friday sale)
My husband and I came here on a whim to look for a new mattress since we were moving. We had a good idea of what we wanted, a purple mattress since we’ve tried them at the mall before. Marco helped us right away and was super knowledgeable about all the different types of mattresses they had. He showed us different options that matched our needs and what we liked about the purple mattress. He did not rush us at all and was not pushy about closing a sale. We went home and slept on it, but ended up coming back and buying the purple mattress. Marco helped us take advantage of their president day sale, and we ended up also getting the adjustable frame as well as two new pillows and a mattress protector. He was such a pleasure to work with, and did a great job helping us make our decision.
Key positive aspects prominently featured in the customer feedback include the high level of product knowledge demonstrated by the staff, particularly Marco and Nicole. Their ability to effectively communicate and explain the nuances of different mattresses has been greatly appreciated by customers. The personalized service, consisting of tailored recommendations and a lack of pressure during the sales process, has been highlighted as a significant contributor to the positive shopping environment. Customers also value the post-sale support, such as ease of finalizing purchases and thorough follow-up communication. The cleanness and upkeep of the store, along with the friendly demeanor of the employees, contribute to the overall satisfaction. Furthermore, customers have noted that they felt valued throughout their shopping experience, thereby reinforcing Mattress Firm Elston Avenue's reputation for exceptional customer care.
My husband and I came here on a whim to look for a new mattress since we were moving. We had a good idea of what we wanted, a purple mattress since we’ve tried them at the mall before. Marco helped us right away and was super knowledgeable about all the different types of mattresses they had. He showed us different options that matched our needs and what we liked about the purple mattress. He did not rush us at all and was not pushy about closing a sale. We went home and slept on it, but ended up coming back and buying the purple mattress. Marco helped us take advantage of their president day sale, and we ended up also getting the adjustable frame as well as two new pillows and a mattress protector. He was such a pleasure to work with, and did a great job helping us make our decision.
The positive aspects evident from customer feedback focus on exceptional customer service and sales integrity. Sales representatives, particularly Cemal and Sean, have garnered high praise for their expertise, friendliness, and professionalism. Customers appreciated the no-pressure sales tactics and found that sales staff were genuinely focused on matching them with mattresses that suited their needs and budget, rather than upselling. The reviews suggest a strong customer service culture with staff members like Dennis being attentive to customer preferences. Additional positive emphasis was placed on the unexpected and highly appreciated one-day delivery service, which contributed significantly to customer satisfaction.
Went in today and had a great experience. Cemal was very helpful and knowledgable, and helped me find a mattress that ended up being well below my budget. I really appreciate that he didn't push me towards a more expensive mattress - super trustworthy. Would definitely recommend and would absolutely go back!
Positive customer feedback for Los Angeles Mattress Stores - West LA centers on a few key areas. The staff, particularly Elyse and Ronnie, receives high praise for their proficiency and customer service. They are noted for their patience, in-depth knowledge, and ability to guide customers through selections tailored to individual needs, including sleep habits and health considerations. The atmosphere of the store is described as welcoming and relaxing, with attention to making the experience positive for all family members, including children. Additionally, customers appreciate the appealing deals, such as competitive prices and quick delivery options, which enhances the store's value proposition and customer loyalty.
It’s our first time doing Mattress shopping. Elyse was patiently helping us through with all different type of mattress and made us understand what we really needed. I’m glad we came in and talked to her. We ended up coming back and decided on the mattress we like a month after, and we chose to get the Tempurpedic mattress. Thank you Elyse!
Key positive aspects of customer feedback at Mattress Firm Coconut Grove center around exceptional individual service, primarily from Juan and Jonathan. The staff is consistently cited for their expansive product knowledge and their ability to impart this knowledge in a friendly and professional manner. The reviews highlight a seamless and pressure-free shopping experience with a personalized touch, as representatives took their time to listen to customers' needs and preferences. This attentive service appears to greatly enhance customer satisfaction, especially when combined with the ability of the staff to find cost-effective options, like Juan's negotiation of a substantial discount on a Tempur-Pedic mattress. Such experiences reinforce the image of Mattress Firm Coconut Grove as a reliable, customer-focused retailer.
Juan provided exceptional service during my mattress shopping experience. His extensive knowledge and friendly demeanor made the process enjoyable. He patiently guided me through various options, ensuring I found the perfect mattress tailored to my preferences. I highly recommend this Store for their professionalism and customer-focused approach.
Key positive aspects gleaned from customer feedback include highly knowledgeable staff able to assist customers in making informed decisions tailored to their needs. Salespeople such as Miguel, Brandon, Chris, and Edgar receive personal commendations for their product expertise and excellent customer engagement. Shoppers report feeling valued, even when stores are busy, with staff members ensuring customers receive adequate attention and the best deals. It's also noted that sales associates like Duane excel in patience and support during prolonged decision-making processes. The absence of high-pressure sales tactics, coupled with accommodating service, such as arranging prompt delivery and addressing individual preferences, underlines the commitment to customer satisfaction. The overall experience is rated as positive with customers expressing their intent to recommend the store to others.
Awesome experience! Our sales rep, Miguel was really knowledgeable and helpful. We weren't really sure what we wanted when we walked in and were able to try a number of different options and weigh the pros and cons. He really understood how to quantify our needs that we didn't even know we had. We got a great deal and highly recommend!
In the realm of customer satisfaction, BoxDrop Doral Mattress Outlet seems to be excelling notably in several key areas. First, service quality receives high marks, with staff described as 'very nice,' 'really helpful,' and 'understanding of our situation.' Personal anecdotes of staff going out of their way, such as waiting for a customer after hours, offer strong evidence of a customer-first approach. Additionally, the quality of the product is consistently lauded, with many reviews asserting that the mattresses are of 'top quality' and 'the best,' ensuring customers feel their investment is worthwhile. The value proposition of the company is further emphasized by mentions of 'reasonable prices' and 'affordable' options, accompanied by flexible payment plans, which enhance the accessibility of the products. Cleanliness of the premises and the efficient communication channels, including prompt responses on social media, contribute to a seamless and positive purchase experience for the customers.
Great service, the lady that was there is very nice and helped us strap the mattress to our car. Good quality and the warehouse is clean. Really recommend it if you want to buy a mattress.
Praise for Best Los Angeles Mattress Sale largely hinges on the exceptional customer service delivered by sales representatives such as Chris and Anthony. Customers describe these interactions as patient, informative, and respectful, indicating that they feel valued and not pressured into making purchases. Additionally, the sales team’s willingness to help customers find cost-effective solutions without compromising on quality is highly appreciated, with some highlighting that recommendations sometimes even skewed towards less expensive options. Reviewers also underscore the superior sleep quality facilitated by the mattresses, with notably positive experiences resulting in strong recommendations and intentions to become returning customers. Furthermore, the local product range—highlighting locally made mattresses and pillows—receives a nod, signifying an appreciation for high-quality, affordable local manufacturing.
So we came to check out the Puffy mattress because I’d read rave reviews about it. Anthony greeted us and showed us where the Puffy was on the floor. He suggested other options as well. We tried multiple beds. We tried almost every single mattress in the store many times over. Anthony was there to help us but never hovered. He was not pushy in the slightest. He was insightful, informative and respectful. It was probably one of the best sales type interaction we’ve ever had. He listened and was patient. We bought our bed from him that day. The mattress is wonderful. This photo is from their other store. We stopped in there to tell the “cousin” how much we loved our experience at the other shop. I highly recommend buying from this local establishment. (We didn’t get a Puffy)
Several key positive aspects emerge from the reviews, painting Bensons for Beds Manchester White City positively. The expertise and friendly demeanor of staff, especially Shan, are consistently praised, alongside the in-store service deemed 'excellent' and reflecting a well-managed retail environment. Customers felt respected, provided with personalized service such as individual pillows to test out products, and were not subjected to pushy sales tactics. The convenience offered by an online system that accommodated changes due to house moving schedules is a noted advantage. Additionally, the delivery service is celebrated for its timeliness, care, and the helpful attitude of the delivery team, with specific commendations for the delivery staff’s professionalism and efficiency in handling the products, which contributed significantly to customer satisfaction.
Do not waste your money and time on this company mainly this brunch , I bought a bed for my son on 03/01/2024 and I paid for delivery , they promised 1 week delivery, and charged me for delivery but today is 20/01/2024 and still didn't receive my order , I tried to contact them but rather than they sort me out they just offered me to cancel the order and when I asked them for help me with the order or I will let everyone know about your bad service they just delt very rude and disrespectful to me, my order number is C5960008D to proof I am a genuine customer not a fake review. Do not buy from bensons for beds if you don't want to waste your money and your dignity bith
The key positive aspects derived from the customer feedback center on the exceptional quality of the products, with multiple reviews valuing the craftsmanship of the beds and the high comfort level of the mattresses. Another prominent positive aspect is the customer service, with specific mentions of the company going the extra mile, such as favorable return policies, regular updates, and expert guidance on product choices. Delivery service is another high point, with an efficient, fuss-free process that includes the removal of old beds and careful installation of new ones. Satisfaction from repeat customers further emphasizes trust in the brand, showcasing long-term customer loyalty.
Excellent service, went outside the normal delivery boundary to ensure we were given the same service, removed and disposed of old beds. New beds look and feel fantastic, exemplary workmanship, really pleased with the purchase, especially as we had not seen physically before we bought. Highly recommend, you won't be disappointed.
Key positive aspects of customer feedback frequently pinpoint the personal attention and expertise provided by Mattress Firm Atlantic Ctr staff. Reviewers appreciate the tailored assistance they receive, with employees like Ken lauded for a non-pushy, patient approach that prioritizes customer needs over sales. The ability to comprehend and address consumer concerns effectively is a testament to the staff's skill set. The mention of discounts, successful credit applications, and clear communication regarding delivery signals that the company excels in facilitating a smooth transaction process. Such positive attributes evidently contribute to a seamless shopping experience, with customers expressing excitement and satisfaction with their purchases, and intents to return for future needs.
I was greeted by one of the employee and he guided me to Nana. I explained to him what I wanted from my pass purchases. He was mindful on how much I wanted to actually spend. He as well was able to assist me with some question after I left the store and was appreciated by that. Great guy!
Key positive aspects derived from customer feedback include high praise for the product quality; customers describe beds and mattresses as gorgeous, well-made, and of high quality. The service excellence of sales representatives, especially Steven W and Tim Hoerle, is a recurring positive theme, recognized for providing patient and personalized guidance. Moreover, the white glove delivery service stands out, with reports of prompt, earlier-than-expected arrivals, and meticulous setup. Sales follow-up to confirm satisfaction further reinforces the company's commitment to customer care.
Charles P rogers mattress review We ordered a mattress from Charles P Rogers in 2017 and we loved it. We ordered another mattress from Charles P Rogers in 2023 and we were displeased with it. The mattress took 43 days to arrive. We were unable to return the mattress. We will dispose of the mattress. We bought a new mattress from a different company And it has been excellent.
The key positive aspects based on customer feedback center around the exceptional customer service, with sales staff members providing personalized, educational, and responsive interactions. The store's environment is commended for its cleanliness and pleasant scent. The no-pressure approach of the sales team, allowing customers to make informed decisions at their own pace, is highly valued. SleePare is noted for offering a unique opportunity to physically try out online mattress brands, which enhances customers’ confidence in their purchase decisions. Sales promotions and fair pricing, especially for high-quality mattresses, are also mentioned positively. Additionally, the store's delivery and return services are well-regarded, indicating a strong overall post-sale support system.
Excellent service! I didn’t know what to expect when booking an appointment, and was very pleasantly surprised when I arrived. I was the only customer in the space with one salesperson, and Fazi had read what I was looking for and was prepared to show me not only the brands I’d asked about but others that I ended up liking even better. The experience was very pleasant and I highly recommend it to anyone looking to try the newer online mattress brands in person before making a purchase.
Customer feedback on Dreams Beckton is primarily positive, emphasizing excellent customer service, a clean shopping environment, and a diverse selection of products. Staff members have been lauded for their professionalism, knowledge, and individualized attention, frequently going the extra mile by offering beverages and tailoring the shopping experience to customers' needs. Advanced in-store technologies such as sleep position testing machines have been appreciated, assisting customers in selecting mattresses suited to their preferences. Additional praises focus on the store’s substantial clearance section, allowing customers to purchase items at reduced prices, thereby addressing budgetary considerations.
A good selection of beds, mattresses and furniture to see. Lack of staff at hand to help or speak to you. The two staff or 3 that i noticed were busy taking orders from other customers and were sitting down on their computers. Overall i thought Dreams was much pricier than other high street stores for mattresses.
The positive feedback for Button & Sprung is multifaceted, encompassing product quality, customer service, and overall shopping experience. Products are lauded for exceptional quality, with customers continually affirming the comfort and durability of mattresses and the robust construction of bed frames. The service dimension is another strong suit. Noteworthily, customer interactions with staff—whether in-store, over the phone, or during delivery—are met with positive commentary, emphasizing professionalism and friendliness. Additionally, the company's ability to serve the customer's individual needs, such as tailoring the design of mattresses and bed frames, as well as accommodating service requests years after purchase, speaks to a customer-centric approach. Delivery and assembly services are reported as efficient and respectful of customer property, further enhancing the company's customer experience.
I had put a deposit down on a similar bed through another company but after reading lots of awful reviews cancelled my order. I found Button and Sprung by Googling the bed I wanted and was very impressed by all the reviews so thought hopefully 2nd time lucky.! From dealing with Charlotte on the phone when enquiring about the bed I wanted I thought yes this is more like it ! her customer service was very professional knowledgeable and friendly , she sent me a fabric sample of the finish I wanted and I called the next day to order. The logistics team were great sorting out delivery and the 2 guys that came to put the bed together were very swift respectful of my property and put the bed together very quickly and i am super happy with the bed and my overall experience with Button and Sprung . Fantastic service . VERY IMPRESSED! many Thanks