A+
I was recently in Scotland and found myself wanting to purchase many items that I knew had to be packaged, and shipped, to the USA in a professional manner. I was so nervous to trust Pack & Send, as I had never used them and had no idea if they were competent and fair on pricing. Even after I received the box here in the USA, I was so nervous to open it, afraid of breakage. When I did open the box, gingerly, everything was perfectly intact. The artwork was professionally wrapped, all the extremely fragile glass items were just as I had bought them. I highly recommend this company, your shipment will be in good and very competent hands. Worth every penny.
The positive aspects of DHL Express Glasgow are highlighted by reviews that commend the service as fast, efficient, and reliable. Customers who had successful interactions often reference a smooth process in getting parcels sent with next day delivery options in Europe being available. Clients find the online booking system paired with prompt check-in at the facility as convenient. The staff, particularly Natalie, receive specific mentions for being helpful and friendly, contributing to a good overall experience. These reviews reflect that when the service functions as expected, customers are left very satisfied and confident in the safety and timeliness of their shipments.
Told by DHL Express Sales on the phone that if I rushed up to DHL Glasgow from Prestwick with my important documents that I needed to get to Cyprus and got there before 7.30pm, my documents would go tonight! I dropped everything and rushed up to get to DHL Glasgow and arrived at 6.50pm to be told that 1. The DHL lorries left at 6pm and can’t help or do anything tonight! 2. They can’t take my document envelope for tomorrow because the system won’t allow that to happen. The staff here suggested that I can come back tomorrow (a 2 hour round trip) or call them back tomorrow to get someone to pick it up, with no idea of when! DHL said not their fault as it was customer service who gave the wrong information - not good enough DHL! Poor show, poor processes that don’t allow a parcel to be processed after 6pm when you are open to 7.30pm, ‘it was them’ attitude and not taking any responsibility or providing any solution was just fuel on the fire for me!
Greg Paulson Same Day Couriers Ltd. receives high marks for customer service, with reviewers expressing appreciation for the friendliness of both office staff and drivers. The company's communication strategies have earned them particular commendation, as they keep customers updated throughout the delivery process, contributing to a perceived high level of professionalism and organization. Efficiency is another frequently cited strength, with many customers impressed by the fast turnaround time for deliveries, including urgent same-day requests. The reviews also indicate that longstanding clients appreciate the consistent quality of service over the years, and the willingness of the company to accommodate last-minute requests further solidifies their reputation for being customer-oriented and reliable.
Great company. Needed a box of vinyl records collecting from an auction house at the last minute. The guys in the office were very friendly and offered a very good rate. Great service from start to finish and kept updated throughout the collection process. Many thanks James, Mark & Greg. Hope to use your services again. Horatio.
Key positive aspects from customer feedback for DHL Express Leeds include commendations on the excellent service provided by the staff, notably the front desk personnel. Reviewers describe these interactions as friendly, efficient, and professional, which contribute to a sense of reliability and trust in the service. Customers appreciate the seamless process of receiving return labels and having their returns processed without delays, indicating a smooth operational flow in certain aspects of the service. Positive remarks also underline the helpfulness of staff in person, with customers finding the depot easy to locate and navigate.
I ship a lot of equipment for work through the Leeds depot and the front desk staff are always friendly, efficient and professional. The deliveries are always as promised. Excellent service.
Several positive aspects stand out from customer feedback for Mail Boxes Etc. Southbridge. The company is commended for its quick and effective communication, notably in resolving issues such as customs delays. Additionally, the high quality of service is a recurring theme, with customers highlighting the professional packaging, particularly for fragile and valuable items, ensuring safe and intact delivery. Customers also praise the speed of service, both in shipping internationally and in responding to queries. The staff's friendly and helpful attitude contributes to a pleasant customer experience, with specific mention of excellent support provided during lost package incidents. The comprehensive range of services, including printing and postage, has cultivated a loyal customer base, who appreciate the consistent quality and care provided by the company.
Went around 12:30PM, spoke with a man who quoted me £50 to send a box of gifts, when I came back a couple hours later with hundreds of dollars worth of gifts, a different man then proceeded to tell me it wouldn’t be possible and my package would require a 10 page customs declaration form and would be much more expensive. Please get organized, had I not found another place to send the gifts (for only £28 mind you) I would have lost hundreds of dollars. Really poor communication.
The customer feedback for PACK & SEND Birmingham Hall Green is predominantly positive. Clients highlight the superior customer service, including personal engagement and rapid responsiveness from the staff. The efficiency of the shipping process, such as easy booking and pickup, and the extra mile the staff go to meet tight deadlines, ensure customer satisfaction. The company's handling of international shipping is particularly lauded. Customers emphasize the seamless process of packing, customs clearance, and reliable delivery. Services such as home pickups, assistance with paperwork related to Brexit, and proactive updates during transit add considerable value. The company's attention to packaging for safe delivery and their follow-up to confirm receipt and condition of items are also praised, indicating a high level of care and professionalism.
Amazing customer service and an amazing shipping company!! Very professional, very friendly, extremely helpful and very efficient!! Each package was very carefully packed (International) and everything arrived in perfect condition. Thank you so much for providing such an excellent service!! I highly recommend them!!
The key positive aspects of KnightHak's customer feedback center on the company's prompt service, with drivers being dispatched and arriving quickly for pick-ups. Deliveries are completed in a timely manner, often exceeding customer expectations. The professionalism displayed by the company and its drivers gain recurring commendation, including well-dressed drivers and friendly, knowledgeable staff. The company's attentive nature towards parcel care is also a highlight, ensuring safe and reliable transport of items, including those of personal significance such as a pet. Furthermore, KnightHak has received recognition for its efficiency in critical deliveries and has been endorsed for both business and personal use, with particular acclaim as an expert courier service in central London. The easy-to-use booking system and the incorporation of technology, such as QR codes, enhance the customer experience by adding convenience to their service offering.
What a service. I needed a parcel to be delivered to our site in Northampton from Manchester. KnightHak sent a driver for collection within 45 mins and the parcel was delivered within 2.5 hours. Very efficient, fast, reliable and trustworthy. Will definitely use again. Best courier service in UK
Positive aspects of PACK & SEND Elephant & Castle, as reflected in customer feedback, include rapid and safe delivery of products, with several clients noting the arrival of their items in perfect condition and within remarkably short time frames. The company's competitive pricing is frequently mentioned, with customers finding value in the services provided compared to other shipping companies. The team's professionalism and personalized customer care, characterized by individuals such as Kurtis and Ribin, are recognized as remarkable assets, contributing to clients' willingness to recommend the service to others. Both effective email communications and the ease of obtaining tracking numbers soon after payment are also underlined, emphasizing efficiency and transparency in the company's operations. Overall, customers depict a hassle-free experience with consistent praise for the company's customer-centric approach and adept handling of logistical challenges.
Amazing services from Pack & Send from beginning to end. Email communication was prompt and clear. They pay particular interest to detail and made me feel at ease at every stage of the process. They were able to deliver my work on time when needing to work to a tight delivery window. Brilliant competitive prices and service compared to all other shipping companies I have worked with. It is reassuring to be able to get in contact with someone from the branch whenever you might need. Will definitely use again :)