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Steven Singer Jewelers
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Steven Singer Jewelers Reviews Summary

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Jewellers | Philadelphia, PA

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739 Walnut St, Philadelphia, PA 19106, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Steven Singer Jewelers?

As of Apr 04, 2024, 751 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Steven Singer Jewelers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 4, 2024
Last updated
April 4, 2024

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Steven Singer Jewelers's customer reviews analysis

The reputation of Steven Singer Jewelers as gleaned from recent customer reviews presents a dichotomy in customer satisfaction. A significant theme that surfaces is the lauding of their customer service, with instances of staff going above and beyond to assist with purchases, handling exchanges efficiently, and providing an expedient sizing and delivery service. Conversely, there are several critical claims questioning the authenticity of the jewelry's materials, with customers reporting instances of alleged fake products that have led to skin discoloration and perceived misrepresentation of product materials. These complaints have understandably tarnished the overall customer experience for those affected, suggesting a potential issue with product quality control or a discrepancy between customer expectations and product description.

Positive Feedback

A prevailing strength highlighted in customer testimonials for Steven Singer Jewelers is their exceptional customer service. Sales associates, such as Jen and Natalie, are recognized for their ability to intuit client preferences, provide selections that delight, and afford convenience with prompt sizing and assistance. The effort to deliver a satisfying shopping experience is evident, with commendation of their willingness to exchange products without question and dedication to customer satisfaction that extends beyond regular business hours. The swiftness of service, both in-store and with online deliveries, and the personalized touch of the shopping experience, are recurring positive aspects that contribute to the loyalty of their customer base.

Concerns and Threads

Amidst the praise, Steven Singer Jewelers encounters serious reproaches centered around product integrity. Complaints of product authenticity have surfaced with assertions that products such as the gold dipped rose and jewelry items are not as advertised, leading to disappointment and financial loss. The situation is exacerbated when these claims involve jewelry discoloring the skin, hinting at potential quality issues. Additionally, an account of miscommunication regarding the customization of a product leads to a tarnished view of the brand, considering the emotional significance attached to such purchases. These negative experiences have propagated distrust among certain customers, suggesting the need for Steven Singer Jewelers to critically review and potentially reassess their product sourcing and customer communication strategies.

Frequently asked questions about Steven Singer Jewelers

How does Steven Singer Jewelers ensure the authenticity of their jewelry materials?

Steven Singer Jewelers claims to conduct thorough quality control checks on all items prior to sale. If concerns arise regarding authenticity, they encourage customers to contact them directly for resolution.

Can I have a custom item made, and what is the process if the final product does not meet my expectations?

Yes, customizations are possible. If the final product differs from expectations, customers are encouraged to reach out to the jeweler for adjustments or exchanges, subject to the company's policies.

What is the return policy for items purchased from Steven Singer Jewelers?

Steven Singer Jewelers offers a return policy, details of which can be found on their website or by inquiring in-store. It typically includes provisions for exchanges or refunds under certain conditions.

Recent customer reviews and testimonials for Steven Singer Jewelers

Steven Singer Jewelers
terry fronk
1-Star
6 days ago
2 issues with my gold dipped rose First off a petal broke and that alone I can just take my loss but here is issue 2 Second the real rose you claim to use is not real at all. It is colored glass molded together to make the appearance of a rose. Hopefully I'm wrong and I'll gladly remove this review but if you look at the pictures it doesn't look real to me 1st pic you can see what should be a petal but looks and feels like paper 2nd pic is just total damage Again prove me wrong and I'll remove this review
Steven Singer Jewelers
Brittany Murphy
1-Star
5 months ago
Went into Steven Singers on a Tuesday morning to upgrade my wedding set. My jeweler, Jen, was AWESOME and brought me out the best selection of rings to choose from. We actually chose something completely different than what I originally chose before I came in, and she knew EXACTLY what I wanted. My ring was then sized in two hours and I was able to bring it home the same day. My experience with them was great, and I’ll definitely be back in the future!
Steven Singer Jewelers
Nemysis OnEarth
1-Star
a month ago
Customer service is the best! The people here are the nicest I've ever encountered. My engagement ring came from here and the gentleman (and he was!) that helped us went above and beyond. I also have one of their beautiful roses and the paw heart sterling silver necklace. Absolutely recommend!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Steven Singer Jewelers's customers had a positive experience.

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Steven Singer Jewelers

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
751
reviews
Excellent
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About Steven Singer Jewelers

Jewellers
This jewelry shop sells diamond engagement rings, wedding bands, necklaces & other fine baubles.
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