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Mattress By Appointment
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Mattress By Appointment Reviews Summary

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Mattress Stores | Atlanta, GA

27 Doyle St SE First Floor, Atlanta, GA 30317, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mattress By Appointment?

As of Mar 21, 2024, 189 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Mattress By Appointment's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 21, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
March 21, 2024
Last updated
March 21, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mattress By Appointment's customers had a positive experience.

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Mattress By Appointment

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Mattress By Appointment's customer reviews analysis

Mattress By Appointment in Atlanta seems to have built a notable reputation for attentive customer service, personalized consultations, and offering high-quality mattresses at competitive prices. Reviews frequently commend staff members—particularly Ash and Jeremiah—for their personable, professional nature and for fostering a no-pressure sales environment. Customers appreciate the informative approach taken by the sales representatives, highlighting their knowledgeability and the ability to educate customers on the pros and cons of different mattress options. However, there have been instances where customer experiences did not meet expectations, including communication issues and dissatisfaction with product quality and service post-purchase.

Positive Feedback

The majority of customer feedback for Mattress By Appointment of Atlanta references a very positive experience, particularly praising the personal, attentive nature of the service provided. Ash and Jeremiah are acclaimed for their exceptional customer service, going as far as to offer same-day delivery and accommodate last-minute requests. Reviews also stress the value of the appointment system, which offers a private, pressure-free shopping experience. Moreover, customers are impressed with the clarity of communication, flexible payment plans, and the staff's dedication to finding solutions within various budget ranges. This personalized attention and customer-centric approach have resulted in a strong base of highly satisfied customers who often express an intent to return for future mattress needs.

Concerns and Threads

Despite the generally positive reviews, there have been some critical customer experiences. One such review pointedly describes the service as 'horrible,' alleging that a product sold was of poor quality and that the bed was unstable. The complaint extends to a lack of proper communication and perceived disinterest once the sale had been made. Another negative review labeled the communication as 'horrible,' with a customer claiming to have been ignored and blocked on social media simply for asking about the comfort of mattresses. Issues regarding customer service post-purchase have evidently marred the reputation of the company for some customers.

Frequently asked questions about Mattress By Appointment

What kind of customer service can I expect from Mattress By Appointment of Atlanta?

Based on reviews, you can expect personal and professional service with a no-pressure sales approach. Sales associates like Ash and Jeremiah are frequently mentioned for their personable customer interactions and their willingness to accommodate customers' needs and budgets.

Can I try out different mattresses before making a purchase?

Yes, customers have reported the ability to try out various mattress selections during their appointment. Sales representatives are noted to educate consumers on the different options, allowing hands-on assessment of the comfort levels.

Are there any concerns I should be aware of before making a purchase with Mattress By Appointment of Atlanta?

While most feedback is positive, there have been isolated instances of customer dissatisfaction related to product quality and post-purchase communication. Make sure to inspect the mattress quality, understand the return policy, and confirm the communication channels for any post-purchase support.

Recent customer reviews and testimonials for Mattress By Appointment

Mattress By Appointment
William Askew
5-Star
a year ago
I had the best experience with Jeremiah! Great personality and very knowledgeable. He took time to explain the different comforts of the different sets while allowing me to try them all out. I highly recommend Mattress By Appointment! Definitely will be using them again!
Mattress By Appointment
Kirk Murphy
5-Star
2 years ago
The experience working with Ash was Beyond phenomenal!! Personable, Professional yet down-to-earth With a no pressure approach. Very informative And truly educated me to the Pros and cons of each mattress. But what really Impressed me the most was his integrity and honesty. He never tried to up sell me Or sell me something I didn't need. Extremely competitive pricing that fits everyone's Wallet. I would highly recommend him ,and I'm truly looking forward to doing more business with him in the future.
Mattress By Appointment
Carlia Jones
5-Star
2 years ago
Absolutely the best mattress buying experience ever. I wish I had known about Mattress by Appointment a couple months ago when we purchased another mattress. However we purchased one from Mattress by Appointment today. The high quality mattress at such an awesome price. Thank you Ash - you are the guy with top notch customer service. Very personable. Wonderful overall experience. We will be back to by our other mattress for our nee spot in a month.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
189
reviews
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About Mattress By Appointment

Mattress Stores
I offer new high quality mattresses and accessories for 50-80% below retail store prices. My goal is to help you get a great night's sleep on a comfortable mattress that will last you many years for an unbeatable price. I meet my customers one on one at set times so we can work together to meet your needs.
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