Evaluating the collective customer reviews for Texas Mattress Makers - Downtown Houston reveals a general consensus that reflects positively on the company's reputation. Customers highlight the attentive and knowledgeable service received, particularly noting the patience and thoroughness of the staff when addressing individual sleep needs and preferences. There is clear appreciation for the non-commission-based approach to sales, which correlates with a shopping experience centered around customer needs rather than upselling. On the product side, the custom-made quality mattresses have garnered praise for their supportiveness and comfort, along with satisfaction regarding price points, suggesting good value for the investment. However, an isolated negative review indicates a concern with durability, mentioning issues such as sagging and poor build quality leading to comfort problems over time. It's important to note that this review is not reflective of the general feedback which leans heavily towards positive experiences. Furthermore, the company's ability to modify and repair their products may mitigate such concerns, but it does underscore the importance of a reliable warranty service, which was critiqued for stringent stain policies potentially voiding the warranty.