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Leith Bed Centre Reviews Summary

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Mattress Stores | Edinburgh

174 Great Jct St, Leith, Edinburgh EH6 5LJ

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Leith Bed Centre?

As of Apr 12, 2024, 740 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Leith Bed Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 12, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Leith Bed Centre's customers had a positive experience.

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Leith Bed Centre's customer reviews analysis

The aggregated customer reviews for Leith Bed Centre point towards a company that maintains a strong reputation for quality products, excellent customer service, and an overall positive purchasing experience. Recurring themes in the reviews include the provision of knowledgeable and courteous staff, particularly a staff member named Greg who is frequently mentioned for his commendable service. Convenience and efficiency are highlighted with reports of prompt and hassle-free delivery services, including the ability to deliver at short notice. Moreover, ease of purchase and assembly services are commended, contributing to the company's good standing. However, an isolated concern regarding the suitability of mattress firmness suggests that while service is well-regarded, the subjective nature of comfort may present occasional challenges to customer satisfaction.

Positive Feedback

Leith Bed Centre has garnered positive feedback primarily for its customer service and the quality of its products. Customers consistently highlight the helpfulness and patience of the staff, who are noted for their non-pushy, informative, and understanding approach, creating a comfortable and supportive environment conducive to making an informed purchase decision. The staff's expertise, especially in recommending options that fit various budgets, is a positive aspect that multiple reviewers underscored. Another valued feature is the efficient delivery service, often cited for being prompt and accommodating, even going to the extent of handling old bed removal. The local and personalized nature of the service is singled out as a reason for the company being favored over larger chains. Customers commend the ease of ordering and the convenience of having a selection of products that cater to diverse needs and preferences.

Concerns and Threads

Despite the overwhelmingly positive customer experiences, there are minimal negative aspects mentioned in the reviews. One such aspect pertains to the product's subjective nature; specifically, a customer purchased a mattress deemed too firm for personal comfort, which led to the additional purchase of a soft mattress topper. This grievance indicates a potential area where expectations may not always align perfectly with the product received, and it underscores the difficulty in returning products like mattresses after use. While this issue is not widespread within the feedback, it does suggest that even with quality service and products, individual customer preferences can lead to minor dissatisfaction in cases where comfort and suitability are highly personal.

Frequently asked questions about Leith Bed Centre

Can I return a mattress if I find it unsuitable after use?

Once you have started using a mattress, it generally cannot be returned due to hygiene and resale reasons. It is recommended to utilize trials or mattress guarantees if offered, and consult with staff to ensure the level of firmness suits your personal comfort preferences.

Does Leith Bed Centre offer assembly services for the beds and mattresses?

Yes, Leith Bed Centre provides delivery and assembly services, as reported by customers who received their purchases safely and had them assembled on the arranged date without issues.

How accommodating is Leith Bed Centre towards individual needs and preferences?

Leith Bed Centre is reported to be very accommodating, with staff described as patient, knowledgeable, and not at all pushy. They take the time to understand individual needs and preferences, such as budget constraints and personal comfort, to help find the perfect bed or mattress.

Recent customer reviews and testimonials for Leith Bed Centre

Leith Bed Centre
Paula Patterson
5-Star
3 weeks ago
Fantastic company. I have received excellent customer service from start to finish. I needed a single divan set and another single mattress at very short notice and all were delivered very promptly with no trouble at all. The quality of my bed and mattresses are excellent and very good value for money. I wouldn’t hesitate to use them again! Thanks again guys
Leith Bed Centre
Alicia Maslin
5-Star
2 months ago
Bought a new mattress and divan base and Leith Bed Centre made the whole process quick, easy, and stress free. Greg in the store was very friendly and knowledgeable, showed me some great options and then gave me time to try them out and make a decision free from any pressure. The guys who delivered it took it straight to the room and collected the old bed too. Great service, would be very happy to recommend
Leith Bed Centre
Clive Murray
5-Star
4 months ago
Received good service from the staff at this shop. Was able to make a choice of beds that suited my budget. Bought 3 beds, 3 mattresses and mattress protectors. All were delivered safely and assembled on the agreed date. Unfortunately I found my own king size medium-to-firm mattress to be too firm and have had to buy a soft mattress topper to reduce the hardness. I guess there’s no way to return an unsuitable mattress once you’ve started using it. Overall, I was pleased with the service from Leith Bed Centre, their prices seemed fair and their service was very acceptable.
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Overall Rating

TrustScore®
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A
B
C
D
F
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Trustguide®
Overall Rating
4.9
/5
740
reviews
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About Leith Bed Centre

Mattress Stores
Sizable and well-established store stocking discounted beds, mattresses and bedroom furniture.
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