Customer service experiences at Clarks vary; many customers report highly attentive and personalised service with staff members going out of their way to assist with sizing and selection. However, some reviews have noted less satisfactory experiences with staff appearing uninterested in assisting customers.
Clarks is often commended for its thorough approach to children's footwear, including accurate measurement of feet dimensions and attention to comfort. Store associates typically display patience and attentiveness when fitting children and catering to special needs, although store layouts may sometimes pose challenges, such as departments located on upper floors.
The consensus among customers is that Clarks shoes are of high quality and offer comfort, which many feel justifies a higher price point. Although some customers have raised concerns about product quality, the majority view is that Clarks footwear represents a good investment, particularly for durable and comfortable options.
