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Clarks Liverpool

Clarks Liverpool Reviews Summary

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Shoe Shops | Liverpool

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25 Church St, Liverpool L1 1DA

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Clarks Liverpool?

As of Jul 14, 2024, 536 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Clarks Liverpool's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Staff were friendly and cooperative

staff went above and beyond to help

kindness of the people working

Friendly helpful girl

staff were very lovely and happy to help

Really friendly and helpful

Brilliant Experience

patricia who dealt with this quickly and smoothly

they are comfy

Found a pair of shoes for me, no fuss

run out of many school shoes

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Clarks Liverpool's customer reviews analysis

Clarks as a company appears to maintain a strong reputation for customer service. The repeated commendations of staff members, such as Simone, Dan, Patricia, and others, underscore an evident commitment to friendly and cooperative service. Customers have consistently remarked on the staff's willingness to go above and beyond in catering to their needs, whether it's finding the right shoe size or addressing specific requirements, such as those for children with severe complex needs. The mention of a specific product line designed for older adults also illustrates Clarks’ initiative to cater to a diverse range of customer needs. However, operational issues such as stock shortages and booking requirements for services like children's shoe fittings indicate an area for improvement, as these factors have caused inconvenience to some customers. Overall, the customer experience seems largely positive, but management of inventory and service accessibility could enhance the company's reputation further.

Positive Feedback

The positive customer feedback for Clarks emphasizes several key aspects. Firstly, the personalized service and staff dedication are highly praised. Staff members, identifiable by name, are recognized for their understanding and patience, particularly with challenging situations, such as assisting customers with special needs. The in-store experience is enhanced with friendly guidance, from foot measuring to selection and fitting of shoes, creating a warm and welcoming atmosphere. Secondly, product quality is lauded, with mentions of durable school shoes and comfortable trainers, suggesting satisfaction with the items purchased. Lastly, the company seems to acknowledge and cater to specialized needs by offering product lines with better support, such as for older adults. This aspect of Clarks' service and product offering showcases their understanding of different customer demographics and their requirements.

Concerns and Threads

Despite numerous positive experiences, Clarks faces certain criticisms that impact its customer satisfaction. A notable inconvenience highlighted by reviewers is the requirement for advance booking for children's shoe fittings, which, if overlooked, leads to lengthy wait times. During peak shopping periods like the back-to-school season, customers have encountered considerable frustration due to stock shortages, particularly of school shoes in popular sizes. This shortfall not only prevents immediate purchase but also presents uncertainty regarding restocking, which detracts from the overall positive retail experience. Additionally, the inability to order unavailable sizes either online or from neighboring stores suggests potential areas for logistical improvement. These elements combined suggest that while customer service is personalised and staff are accommodating, inventory management and booking systems may require optimization to meet customer expectations consistently.

Frequently asked questions about Clarks Liverpool

Do I need to book an appointment for children's shoe fittings at Clarks?

Yes, Clarks recommends booking an appointment for children's shoe fittings, especially during busy periods like before the start of a new school year, to avoid long waiting times.

What should I do if Clarks runs out of stock for a specific shoe size?

If the specific shoe size you require is out of stock in-store, inquire with staff about the possibility of restocking or check online for availability. Clarks may also be able to suggest similar alternatives or offer to notify you once the item is available again.

Does Clarks offer any special shoe ranges for customers with particular needs?

Yes, Clarks offers specialized product lines designed to cater to various customer needs, including footwear with better support for older adults. Speak to a staff member for more information on the best options for your specific requirements.

Recent customer reviews and testimonials for Clarks Liverpool

Clarks Liverpool
Ziad Youssef
5-Star
a year ago
Staff were friendly and cooperative in helping me finding the right size. Shout-out to Simone (got the name from the receipt) as well as her colleague.
Clarks Liverpool
Andrew Dent
5-Star
10 months ago
Booking is essential for kids shoes if you don't you can be waiting 30 minutes or more. 2.5 weeks before the end of the summer holidays they had run out of many school shoes in my son's size, couldn't order them online or from other local stores and didn't know if they'd be getting more stock.
Clarks Liverpool
Heidi Billingham
5-Star
10 months ago
My son is autistic and has severe complex needs and the staff went above and beyond to help make ours and his experience much easier. We came in to buy some durable school shoes for him which they got for us quite quickly once we measured his feet. We had help from a particular staff member at the Liverpool City centre store called Dan who was very understanding and patient.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Clarks Liverpool's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Clarks Liverpool

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
536
reviews
Excellent
Good
Average
Fair
Poor
More details

About Clarks Liverpool

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