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Deichmann Leeds Reviews Summary

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Shoe Shops | Leeds

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G90, Trinity, Leeds LS1 6EX

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Deichmann Leeds?

As of Jul 14, 2024, 545 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Deichmann Leeds's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

quick delivery and great service

Good service from staff

really good value

happy customer

fantastic prices

weren't helping

really disappointed

no size available

unprofessional ... intimidated

didn't last 6 months

Not helpful or approachable

no boots that I liked

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Deichmann Leeds's customer reviews analysis

Deichmann's overall company reputation shows a mix of experiences among customers, with repeated mentions about the quality of customer service which varies widely from store to store. While some reviews exhibit satisfaction with timely deliveries, sales, and the value of the products, particularly for customers mindful of their budgets, others express frustration regarding staff attitude and service. A recurrent theme in negative feedback centers around store employees being unhelpful or showing a lack of interest in assisting customers, as well as inventory issues, such as not having desired sizes available. However, the store also receives praise for its range of affordable products, quick delivery for online purchases, and occasional above-and-beyond service from select staff members.

Positive Feedback

Deichmann has been commended for various positive aspects, including quick delivery times and great service, particularly with online purchases. Customers appreciate frequent sales, which makes shoe shopping affordable, especially for those on a tight budget. Positive experiences also extend to some physical stores, with mentions of good service in locations like the newly opened shop in White Rose Centre Leeds. Additionally, discount offers, like the 30% off on certain products, are noted as positives that enhance the overall value provided. Feedback like this suggests that when the service and availability align, Deichmann can offer a satisfying shopping experience.

Concerns and Threads

Key negative aspects highlighted in customer feedback include dissatisfaction with the in-store staff's professionalism and helpfulness. Customers have reported feeling ignored, intimidated when asking for help, or receiving unenthusiastic responses from employees, which culminates in a disappointing shopping experience. Complaints also arise from product availability issues, such as the lack of certain shoe sizes in stock. Moreover, the durability of products has been questioned, with a customer mentioning their boots did not last more than six months. These recurring negative impressions underscore areas where Deichmann could improve, particularly in customer service training and inventory management.

Frequently asked questions about Deichmann Leeds

Can I expect Deichmann staff to assist me with ordering products online in-store?

While some staff may assist with online orders, customer experiences suggest there may be inconsistencies with this service. It may be more reliable to order directly through Deichmann's online platform.

Does Deichmann offer affordable options for budget-conscious shoppers?

Yes, Deichmann often has sales and discounts, making it a budget-friendly option for customers looking for affordable footwear.

How does Deichmann perform in terms of product durability?

Customer feedback on product durability is mixed. While some are happy with their purchase, others have reported issues such as boots not lasting very long. It may depend on the specific product and its intended use.

Recent customer reviews and testimonials for Deichmann Leeds

Deichmann Leeds
Chra Faraj
1-Star
a day ago
I went today to their store in Trinity, I asked on of the staff members can you order pair of shoes online please. First she said I don't know the code then I find I showed her which one I want then she said I can't. After that I approached tow other of their staff,they weren't helping. I don't know what happened to their lovely staff who usually help people.
Deichmann Leeds
Catherine Garnett
1-Star
3 months ago
I've recently bought some fila platform shoes two pairs as they have a sale on, I've bought these online quick delivery and great service, I've just ordered two more pairs of fila shoes, there great prices for someone like me on minimum wage .
Deichmann Leeds
Patricia Mcconnell
1-Star
2 months ago
Bought sandals in sale. Had to return and replace with smaller size. Good service from staff at this newly opened shop in White Rose Centre Leeds.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Deichmann Leeds's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%
More details
Deichmann Leeds

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
545
reviews
Excellent
Good
Average
Fair
Poor
More details

About Deichmann Leeds

Shoe Shops
Trend-focused footwear chain with well-known brands & store-label shoes for men, women & children.
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