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As of Apr 15, 2024, 295 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Red Deer Village's customer reviews analysis

Red Deer Village Holiday Park has depicted a mixed reputation among its customers. A considerable subset of reviews highlights concerns primarily regarding construction disturbances, lack of amenities, and service responsiveness. Customers report construction noise disrupting the ambiance due to its proximity to the touring caravan park, with issues such as lack of turning space and workmen occupying communal facilities. Furthermore, inadequate support from the reception, particularly for local area information and addressing service faults, seems to be a significant issue. The feedback also suggests a lack of accessibility for individuals with mobility difficulties and confusion about security deposits as points of contention. Contrasting these points, some customers praise the cleanliness and quietness of the site as well as the politeness of the staff, establishing a sense of security and outlining a satisfactory customer service experience in certain instances.

Positive Feedback

Several reviews for Red Deer Village Holiday Park emphasize notable strong points, such as the site's cleanliness, overall maintenance, and the professional demeanor of the staff. Particularly, the accommodation and customer service are lauded when special requirements such as extended stays over significant periods are involved, with specific mentions of staff efficiency in handling concerns. The presence of security gates and the park being partially residential have also been cited favorably for contributing to a secure environment. Positive experiences extend to the satisfaction with the physical state of the accommodations and the park's convenience for events in Glasgow, highlighting an overall satisfactory experience for a specific demographic of customers.

Concerns and Threads

Key negative aspects derived from customer feedback encompass a range of operational and environmental shortcomings. Issues include construction work adjacent to living areas, resulting in noise pollution and reduced privacy, compounded by inadequate maneuvering space for larger vehicles. Additionally, difficulties in obtaining service due to an often unmanned reception, compounded by a reportedly unresponsive contact system, have led to frustrations. Communal facilities such as showers have been described as cramped and sometimes partially non-operational. Further grievances include an unclear depiction of the park's setting, which contrasts with customer expectations of a holiday park environment, and an unexpected increase in required security deposit upon arrival. Lastly, customers have pointed out logistical troubles with essential amenities such as malfunctioning appliances and supply deficiencies in the accommodation units.

Frequently asked questions about Red Deer Village

Is there ongoing construction at Red Deer Village Holiday Park and how does it affect the stay?

Reviews suggest that there has been construction adjacent to the park which can cause noise disturbances from early morning until evening. Prospective visitors should inquire with the park management about the current state and expected duration of any construction before booking.

What facilities are available for guests with mobility difficulties at the holiday park?

Feedback has indicated a lack of specific facilities for guests with mobility difficulties. It is recommended that prospective guests with such requirements contact the holiday park directly to discuss their needs and determine whether appropriate accommodations can be made.

How responsive is the reception at Red Deer Village Holiday Park to customer issues?

Several reviews report challenges in reaching the reception whether due to it being unmanned or difficulties in communication over phone. It is advisable for guests to confirm check-in procedures and ensure they have all necessary contact information prior to arrival.

Recent customer reviews and testimonials for Red Deer Village

Liz Hindman

1-Star

a week ago

Set in a convenient place for Glasgow and motorways but that is the best that I can say about it. Nobody in reception and when you telephone with a problem they say that they are not able to help and it was all detailed in the ( very ) small print. There are building works right next to the touring caravan park which in itself is very small with no turning space and they run from 8.00am to 5.30pm with workmen sitting next to your caravan to eat and using the toilets. If we had read about that we would not have booked. The shower block is cramped and in the ladies one shower was not working but you only found out once you were undressed. There are no facilities for those with mobility difficulties. Because Reception is permanently closed you can get no information about the local area. It was certainly not worth the £30 per night charged with all of these problems. We would advise against booking here.

Lauren JC

1-Star

a week ago

A well kept, clean and quiet site with good customer service. However, it was not what I expected. It seems to be 90% static homes that feel more like a gated community than anything else. It’s situated in the middle of a housing estate. You cannot walk to anything nearby easily - we had to walk for 30 mins to get to a close shop or takeaway or pub (on main roads - not scenic). There is also work going on currently so we were woken up at 7:45am by diggers and workers in vans on the empty pitches surrounding us. Very strange…

Alan Holmes

1-Star

2 months ago

While I have no complaints about the service or the rooms here, there is one unforgivable issue that means I cannot recommend this to anyone. The "village" is populated entirely, in fact I think exclusively, by humans. I had never been to a deer village before and I was very much looking forward to seeing their culture first hand (or first hoof, I suppose). Deer are not normally known for their strong community spirit and hospitality, so I was quite excited to experience it for myself, and to be honest the abundance of people really ruined it for me. I think if I was to give feedback I'd suggest that the staff at least make a token effort like wearing antlers, or stopping every so often to have a salt lick and stare into the distance. That would have been nice, but I understand that they might not want to be accused of cultural appropriation, so perhaps I'm not taking that into account. Anyway, other than that it's fine.

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Red Deer Village Reviews Summary

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Featured review

Red Deer Village's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Red Deer Village

Is there ongoing construction at Red Deer Village Holiday Park and how does it affect the stay?

What facilities are available for guests with mobility difficulties at the holiday park?

How responsive is the reception at Red Deer Village Holiday Park to customer issues?

Recent customer reviews and testimonials for Red Deer Village

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