If you are somebody thinking to send your loved ones there, I would say think twice. Had my grandma there, she did not like it for many good reasons. Her last words were "this is a horrible place and people are evil". She was right, when we went to clear her room after death, we found that fridge had expired chocolates and a two year old half-eaten cake which the staff did not bother to clean. I took pictures, please see attached. They check all the boxes and paperwork and have very nice buildings etc, but they do not care. The response rate is very slow and the only thing they care about is the money. Some lower staff members are nice but they do not stay there too long. If you complain about anything they deny it. If somebody has dementia, you can send them there to die but if somebody is conscious and can feel, then it is hell. The choice is yours if you want to send your loved ones there are not, but after a lot of analysis and observation, I am saying this is a bad place and do not send anybody there if you care.