O2 Shop Manchester-Market Street Reviews
Rated 3.9 based on 371 Reviews
Mobile Phone Shops in Manchester
Unit 5, 39 Market St, Manchester M1 1WR
Published on
February 21, 2024
Last updated
July 10, 2025
The reputation of O2 Shop Manchester - Market Street appears to be mixed, with a divergence in customer experience as reported in recent reviews. While some customers have noted commendable service—pointing to instances of knowledgeable and helpful staff—others have had encounters that significantly detracted from their customer experience. Issues cited include poor after-sales service, unresponsiveness to phone inquiries, a perceived lack of competency, and instances of rude behavior from the staff. A particular point of contention is the store's handling of ID requirements and pick-up procedures for online orders and in-store services, which have led to frustration for several customers. The lack of clear communication and difficulty in resolving issues post-purchase have further marred the company's reputation amongst those affected.
For services such as SIM issuance or phone pick-up, official identification such as a driving license or passport is typically required. It is advisable to carry these documents when visiting the store to avoid any delays or inconvenience.
If you face issues with after-sale service, you should attempt to reach out to the store directly. If the store is unresponsive, document your concerns and escalate the matter through O2’s official customer service channels. If the issue remains unresolved, you may consider filing a complaint with the Ombudsman after an 8-week period from your initial complaint.
The O2 Shop advertises a switching service to assist customers with setting up new phones and transferring data. While this service is a feature, recent feedback suggests that technical issues may sometimes prevent the store from providing immediate assistance. It is recommended to check in advance if the service is available on the day of your visit.
Digital communications chain providing mobile phones, contracts, broadband & accessories.
