Despite its positives, The Mobile Shop has received criticism that could affect potential customers' decisions. Predominant issues pertain to the post-purchase and repair services. Customers have reported incidents of returned devices with new faults post-repair, such as damaged home buttons, battery issues, and defective speakers, that were not addressed appropriately. A few reviews speak to an unwillingness from the shop to rectify unsatisfactory repair work, a refusal to issue refunds, and the alleged use of substandard repair parts. Frustration is also expressed over the lack of communication, particularly when repairs are not completed as scheduled, showcasing possible management and operational deficiencies. These negative experiences, though not universal, present a recurring pattern that suggests a risk of inconsistent service quality.