Featured review

As of Jul 16, 2024, 174 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Three Leeds White Rose Sc's customer reviews analysis

The overall reputation of 'Three' based on the recent user reviews is predominantly positive, particularly due to exceptional in-store customer service. Multiple reviews highlight personal experiences where staff members, chiefly Ahmed and Roesina, have delivered outstanding assistance. These employees are commended for their ability to resolve complex issues and provide a seamless upgrade experience, while maintaining a friendly and engaging demeanor. Additionally, the physical accessibility of the store, especially for customers with disabilities, is noted as a positive factor. However, there seems to be a constrast in customer service quality, with instances of staff being perceived as unhelpful or inattentive. This inconsistency in service could be influential to the company's reputation as it indicates variability in customer experience.

Positive Feedback

Key positive aspects from the customer feedback largely revolve around the commendable customer service provided by specific staff members like Ahmed and Roesina who are praised for their professionalism, helpfulness, and friendly approach. These interactions have significantly enhanced the customer experience, evidencing the company's potential to deliver exceptional service. Moreover, the physical store setup is viewed favorably due to its accessibility features, which are especially appreciated by customers with mobility challenges. The efficient handling of complex problems and upgrades within the store also reflects positively on the company's in-store capabilities.

Concerns and Threads

Despite the high praise for certain staff members, there are notable negative aspects in the customer feedback. Some customers recount experiences of receiving inadequate assistance, feeling undervalued, and receiving a lack of attention from staff. One review mentioned a staff member who was perceived as disengaged, simultaneously engaging with a personal device during the interaction. Additionally, one customer's experience with noisy store conditions affecting their communication due to hearing difficulties suggests that the store's environment isn't always conducive to a positive customer experience. These reviews indicate that while some employees exemplify excellent service, there are disparities in service quality that need addressing.

Frequently asked questions about Three Leeds White Rose Sc

What can I expect in terms of customer service when visiting a 'Three' store?

Customer service experiences at 'Three' vary, but there are reports of exceptional service from certain staff members who are knowledgeable, patient, and willing to resolve complex issues. However, some customers have encountered less attentive service, which could affect your experience.

Are 'Three' stores accessible for customers with disabilities?

Yes, the stores are designed to be accessible. Reviews particularly praise features like flat and level entrances, automatic doors, and spacious layouts that accommodate large wheelchairs, ensuring comfortable navigation for those with mobility challenges.

What should I do if I encounter an issue with a 'Three' store service?

If you encounter any issue, it is recommended to address it immediately with the store staff. If the in-store resolution is not satisfactory, you can also seek assistance through 'Three's customer service telephone lines or official website support channels.

Recent customer reviews and testimonials for Three Leeds White Rose Sc

Dominik

5-Star

3 weeks ago

Probably had the best customer service ever with Ahmed. Kept a good and funny vibe throughout the whole conversation and was very helpful with any questions we had and anything we needed to get done if needed. Would recommend for sure.

SAMVC1956

5-Star

a month ago

Roesina...An absolutely first class service from Roesina in the '3' shop in the White Rose Center Leeds. She resolved a very complex problem in 1 hour which the telephone service team were NOT able to resolve in over 14 weeks!..She definitely when above and beyond from a customer service point of view...THANK YOU !!!

David J Wrighton

5-Star

5 years ago

I had a message from 3 telling me my mobile upgrade was due .I decided to use the shop in the White Rose Centre mainly because of parking and wheelchairs access .Parking was not a problem , and entrance to the building is all flat and level .The outer doors are all automatically opened as you approach. Access to the 3 store itself is very easy as there is no “door” , just a wide entrance way into the store. From a disability point of view it’s very easy to manoeuvre a large wheelchair around the display stations and access any of the desks . A downside of a large open doorway meant that all the noise,speakers and tannoys follow you into the store.For someone hard of hearing like myself I found it better to move to the rear of the store so I could hear what was being said . Thanks to Ahmed and Peter I was given a brilliant deal and my upgrade was a walk in the park !! Many thanks to both these guys for their help and guidance through the paperwork . A very enjoyable experience again ! 👍👍👍👍👍

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Three Leeds White Rose Sc Reviews Summary

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Featured review

Three Leeds White Rose Sc's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Three Leeds White Rose Sc

What can I expect in terms of customer service when visiting a 'Three' store?

Are 'Three' stores accessible for customers with disabilities?

What should I do if I encounter an issue with a 'Three' store service?

Recent customer reviews and testimonials for Three Leeds White Rose Sc

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Overall Rating

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