Three Oxford Street East Reviews
Rated 3.8 based on 420 Reviews
Mobile Phone Shops in London
160 Oxford St, London W1D 1NF
Published on
January 9, 2024
Last updated
July 10, 2025
The reputation of Three based on the provided customer reviews presents a mixed image, with customer experiences ranging from highly satisfied to extremely dissatisfied. Positive aspects of the service include the availability and attractiveness of Pay-As-You-Go plans, with certain representatives like Kevin offering efficient and commendable service. Notable examples of good service also come from staff who have displayed an eagerness to assist, providing a pleasant customer experience. However, there seems to be a significant discrepancy in the level of staff training and competence across the company, leading to inconsistent customer interactions. Several customers have reported issues with misinformation regarding contracts and trials, difficulty in service cancellation, and substandard after-sales support. Claims of fraudulent practices and mismanagement of account closures have further tainted the company's reputation. The negativity surrounding customer service is frequently mentioned and appears to be a problem that urgently requires the company's attention. Despite some exceptional service provided by certain staff members, the overall customer experience is marred by operational inefficiencies and lack of reliable customer support.
Yes, Three offers Pay-As-You-Go plans that cater to both tourists and local customers, providing flexibility and convenience for various users.
If you encounter poor service or misinformation, it is recommended to escalate the issue to Three's customer service. Should it remain unresolved, considering reaching out through formal complaints mechanisms, or, in severe cases, legal channels might be necessary.
Based on customer reviews, there appears to be inconsistency in how effectively customer service at Three handles returns or cancellations. Although some staff may be helpful, there are reports of significant challenges in getting these issues resolved through customer service, suggesting an area for potential improvement.
Retail chain providing mobile phones & plans, plus tablets & broadband services.
