This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Three Manchester Arndale?
As of Jul 16, 2024, 557 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Three Manchester Arndale's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024
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As of Jul 16, 2024, 557 customers have reviewed this business and rated it 3.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Three Manchester Arndale's customer reviews analysis
The reputation of Three hinges significantly on customer service, which has proven to be a polarizing factor among the clients. Positive experiences recounted by customers frequently mention assistance received in-store, highlighting the helpfulness, patience, and friendly demeanor of specific employees like Chavez, Antonnet, Natasha, Saf, and others. These representatives are commended for their role in resolving a range of issues, from contractual dilemmas to setting up faulty equipment. Conversely, other feedback indicates instances of perceived unprofessionalism and rudeness, with complaints about unhelpful staff and misguided company policies. A particular concern raised pertains to the company's acceptance of certain forms of ID, as well as suspicions of self-promotion through staff name-dropping in reviews.
Positive Feedback
Customers of Three have cited several commendable experiences attributed to the company's service representatives. Positive testimonials reflect an environment where staff, such as Chavez and Antonnet, exhibit exceptional dedication in solving multifaceted issues, offering patient and child-friendly interactions, and providing comprehensive support for contractual and technical problems. Repeat mentions of staff going beyond the call of duty to ensure satisfaction underscore an emphasis on personalized care. Additionally, the ability of team members to make the process straightforward and enjoyable contributes to a perception of Three as accommodating and competent in delivering promised services.
Concerns and Threads
Amidst the positive recounts, notable negative feedback concerning Three's customer service persists. Some customers have encountered staff members who appear unprofessional, with specific reports of rudeness, inattentiveness, and improper conduct such as chewing gum while engaging with customers. These encounters reflect poorly on Three's customer interaction and training practices. Additionally, inflexible company policies, like the non-acceptance of certain IDs, have caused inconvenience and frustration, leading to wasted time and unresolved issues. Doubts raised about the authenticity of positive reviews posted by staff as part of Three's promotional endeavors have further tainted the company's customer service reputation.
Frequently asked questions about Three Manchester Arndale
Can I expect reliable help for technical and setup issues in a Three store?
Based on customer reviews, many individuals have reported positive experiences with in-store assistance for various technical issues and equipment setup. Staff members are often praised for their competence and patience, suggesting a reliable in-store support system.
Are there any known issues with identification policies at Three stores?
Some customers have expressed dissatisfaction with Three's ID requirements, pointing out that certain forms of identification, such as the PASS Citizen proof of age card, are not accepted. Prospective customers should verify acceptable forms of ID prior to visiting a Three store to avoid inconvenience.
Recent customer reviews and testimonials for Three Manchester Arndale
Massimino Malacrino
5-Star
3 months ago
A top guy served us today called Chavez in Manchester! He solved 3 problems and worked with us until everything was solved ! 100% customer service ! A new deal for my son ! Solved issues with my wife’s phone and we talked about deals for me in 8 months ! Very friendly with children & patient! A top guy an ambassador for 3 ! I told him a story I was chosen to be on Facebook & Twitter a top photograph which set me on my way to many things for charity & win awards !
Hema Sheena
5-Star
a week ago
Worst experience for my mum. She said a lady served her but that lady was busy chewing her gum... chewing and talking. Very Unprofessional and rude!!!. She was not kind and the staffs did not assist her at all.
They blamed her for not terminating the contact herself. Instead of guiding her on how to solve the issue...she was told off rudely. Stop chewing gum!! and be nice to your customers not only when you take money also when they need help!!!
Boss Boyd
5-Star
4 days ago
Having given up with customer services via the robotic live chat and no luck on the phone, I was advised to go I to the three shop in order to get a new sim card. However they wanted my ID, only had my PASS Citizen proof of age card which they wouldn't accept (even though some Airlines do on domestic flights, its also valid ID for voting. Not the staff's fault but poor company policy. So wasted an hour and still no sim card!
Also when you see staff names being dropped in reviews it's quite often written by themselves as a part of three's employee training cause. Pizza Hut and many others do this too. Rather shady if you ask me.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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