Three's reputation seems to be suffering from a mix of customer experiences, highlighting both positive and negative aspects. Customers have expressed dissatisfaction with network coverage and customer service inconsistencies. For instance, a customer in G51 area reported poor network service and a lack of remedy, with unmet promises to fix the issues swiftly, which suggests potential problems with Three's infrastructure or response to technical difficulties. The communication between the online and in-store customer service appears disjointed, as customers have been given conflicting information regarding network issues and contract cancellations, leading to mistrust and frustration. On the contrary, positive customer experiences revolve around the helpfulness and patience of certain staff members, specifically those who aided with upgrades and new service setups. However, these positive notes are overshadowed by recurring complaints about misleading deals, aggressive sales tactics without proper support, and service quality, which seem to be the dominant factors shaping the company's current reputation.