Phoneswap Reviews
Rated 4.8 based on 145 Reviews
Mobile Phone Shops in London
138 High St, London E17 7JS
Published on
January 10, 2024
Last updated
July 10, 2025
PhoneSwap (Buy Sell Swap) & Phone Repairs generally maintains a positive reputation, as evidenced by the range of customer feedback suggesting strong customer service, fairness in pricing, and a high quality of products. The consistency of communication clarity and friendliness from the staff appears to be a prominent theme, enhancing overall customer experience and fostering trust. Customers seem confident in both the buy and sell processes, secured by thoroughness in product checking. The added value of efficient problem-solving for issues such as password retrieval and the prompt provision of fair quotes for trade-ins solidifies the impression of a reliable service. However, there is an isolated but significant instance of customer dissatisfaction pertaining to a faulty product and alleged poor service response, which introduces a note of caution into the overall perception of the company.
Overall, reviews indicate that PhoneSwap offers good quality phones, and the staff conducts thorough checks before selling. However, like any retailer, there are occasional reports of faulty devices, so it is recommended to understand their warranty and return policies before purchasing.
According to customer feedback, PhoneSwap is praised for their fairness in pricing when buying from and selling phones to customers. Most reviews suggest that the store offers competitive prices, often providing the best offers compared to other merchants.
While the majority of customer feedback reflects a positive interaction with staff and satisfactory conflict resolution, there has been an instance where a customer felt their concerns about a faulty product were dismissed, and a refund was refused. Prospective customers are advised to inquire about the store's policies on refunds and exchanges to ensure protection against similar incidents.
One stop shop to buy new and second hand phones. Best shop for used mobiles phones and smartphone devices. At PhoneSwap we make sure that you are getting the best value of your money to buy phones and tablets. We sell new and used Apple iPhones, iPads, Samsung Galaxy phones and tablets. We don't only sell, we buy as well. Sell your Apple iPhone or Samsung Galaxy phone for instant payment. We also do iPhones and Samsung repairs. Quick and fast service. Same day repairs.
