PhoneSwap (Buy Sell Swap) & Phone Repairs generally maintains a positive reputation, as evidenced by the range of customer feedback suggesting strong customer service, fairness in pricing, and a high quality of products. The consistency of communication clarity and friendliness from the staff appears to be a prominent theme, enhancing overall customer experience and fostering trust. Customers seem confident in both the buy and sell processes, secured by thoroughness in product checking. The added value of efficient problem-solving for issues such as password retrieval and the prompt provision of fair quotes for trade-ins solidifies the impression of a reliable service. However, there is an isolated but significant instance of customer dissatisfaction pertaining to a faulty product and alleged poor service response, which introduces a note of caution into the overall perception of the company.
A majority of reviews for PhoneSwap underline a number of commendable qualities: exceptional communication, friendly and knowledgeable staff, and a wide selection of quality devices at competitive prices. Many customers recount receiving top offers for their phones compared to other stores, indicating fair and generous pricing strategies. The staff's professionalism in servicing and troubleshooting (e.g., password recovery) has been well-received, contributing to a high level of customer satisfaction. Additionally, the trust built through these interactions has been conducive to repeat business, with buyers feeling assured of support in case of future product issues.
Despite many positive testimonials, PhoneSwap has faced criticism, most notably regarding how they address problems with their products. A complaint was lodged about a faulty 'Grade B' iPhone SE that was sold for £150, where the customer reported significant issues with battery life, sound settings, and random vibrations. This particular review highlighted a refusal for a refund, a claim that the customer was lying about the defects, and an overall accusation of scamming. This negative experience stands out against the backdrop of praise and raises concerns about the company's handling of product quality issues and their customer service in challenging situations.
Overall, reviews indicate that PhoneSwap offers good quality phones, and the staff conducts thorough checks before selling. However, like any retailer, there are occasional reports of faulty devices, so it is recommended to understand their warranty and return policies before purchasing.
According to customer feedback, PhoneSwap is praised for their fairness in pricing when buying from and selling phones to customers. Most reviews suggest that the store offers competitive prices, often providing the best offers compared to other merchants.
While the majority of customer feedback reflects a positive interaction with staff and satisfactory conflict resolution, there has been an instance where a customer felt their concerns about a faulty product were dismissed, and a refund was refused. Prospective customers are advised to inquire about the store's policies on refunds and exchanges to ensure protection against similar incidents.
One stop shop to buy new and second hand phones. Best shop for used mobiles phones and smartphone devices. At PhoneSwap we make sure that you are getting the best value of your money to buy phones and tablets. We sell new and used Apple iPhones, iPads, Samsung Galaxy phones and tablets. We don't only sell, we buy as well. Sell your Apple iPhone or Samsung Galaxy phone for instant payment. We also do iPhones and Samsung repairs. Quick and fast service. Same day repairs.
