Analysis of recent customer feedback for iMobile - Leeds reveals a mixed overall company reputation, with both commendations and concerns raised by patrons. On the positive side, reviewers highlight the staff's friendliness, efficient service, and fair pricing, particularly praising the promptness in handling repairs, even for older phone models. Customers also appreciate the extra services, such as free add-ons (screen protectors and cases) during repairs, overall approachability, and the willingness of the company to provide helpful advice without charge when they couldn't fix the issue. Conversely, negative experiences reported by multiple reviewers focus on instances of perceived deception and overcharging, such as selling non-functional or incorrect replacement parts and charging excessively for items like SD cards. Instances of charging for services not rendered and a lack of transparency and professionalism are also called out, contributing to a perception of untrustworthy business practices.