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Three Liverpool One
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Three Liverpool One Reviews Summary

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Mobile Phone Shops | Liverpool

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43B S John St, Liverpool L2 1TL

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Three Liverpool One?

As of Jul 16, 2024, 255 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Three Liverpool One's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

5 star service from Kieron

Graham, the store manager is an absolute star

Courtney and John sorted it for me

She went above and beyond to get the best deal

I love the phone I bought from the store

Ben, was brilliant he transferred all the music

Honestly cannot recommend these guys enough

The staff was very helpful, and put the sim in for me

Amazing service from Louise

This might one of the worst organizations

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Three Liverpool One's customer reviews analysis

Three's overall company reputation appears to be positively influenced by its in-store customer service. Representatives like Kieron, Graham, Courtney, Ben, Leigh, Brandon, and Louise have received commendations for their dedication, friendly assistance, and willingness to go the extra mile. Specifically, customers appreciate the personalized advice, swift resolution to problems such as billing and delayed upgrades, and the physical assistance in setting up new devices and transferring data. Conversely, there are critiques concerning some employees' lack of customer satisfaction training and difficult experiences relating to contract cancellations. The dissatisfaction in certain instances seems to revolve around perceived inadequacies in customer service capabilities and internal communication between store and customer service teams. Additionally, a noted limitation in network coverage in certain areas suggests room for improvement in providing consistent service quality.

Positive Feedback

Customer feedback for Three is largely positive in the context of in-store interactions. Staff members are praised for their friendly demeanor, proactive assistance, and comprehensive support. Customers cite experiences where employees have offered honest, tailored advice and have actively sought to provide the best possible deals and service. Assistance with technical tasks, such as upgrading phones, transferring data, and setting up devices, is particularly appreciated. Convenience and efficiency, like immediate next-day phone availability and seamless trade-in processes, contribute positively to Three's service reputation. Overall, these attributes foster customer loyalty and suggest that in-person engagements at Three are satisfying and rewarding for clients.

Concerns and Threads

Despite the strong positive sentiment surrounding in-store customer care, Three faces notable criticism as well. The most severe negative feedback targets problems with contract cancellations and interactions with some staff members who allegedly lack proper training in customer satisfaction. Additionally, customers have expressed frustration with the company's network coverage, specifically citing 'spotty' service in certain locations. Issues regarding internal communication also emerge, with customers perceiving a discord between the store and the customer/support team. These highlighted negatives are detrimental to the company's reputation and indicate areas in which Three could focus on strengthening its service and customer relations.

Frequently asked questions about Three Liverpool One

Are Three's employees helpful and knowledgeable about the products and services?

According to customer feedback, many Three store employees have been described as very helpful and knowledgeable, offering personalized advice and going above and beyond to assist with issues like billing, upgrades, and device setups.

Can I expect consistent network coverage from Three across the UK?

While Three generally offers good data plans and is complimented for its value, some users have reported inconsistent network coverage in specific areas such as Durham. Prospective customers should verify network coverage in their areas before deciding.

Is the process of cancelling a contract with Three straightforward?

Some customers have faced difficulties when cancelling contracts, suggesting it might not be a straightforward process with potential for improvement in customer service and support team coordination.

Recent customer reviews and testimonials for Three Liverpool One

Three Liverpool One
Keith Maynard
5-Star
3 weeks ago
5 star service from Kieron Honest, useful advice given with a very friendly manner. In an age where people only care about immediate rewards it’s refreshing to receive great customer care focussed on what’s best for me.
Three Liverpool One
Si Donbavand
5-Star
a month ago
Graham, the store manager is an absolute star. Helped me sort out an upgrade that had somehow gotten delayed. He also made me regret ordering it online, next time I'll be in to see him instead! Thanks
Three Liverpool One
Mike Rae
5-Star
2 months ago
I had a problem with my bill causing a lot of stress. Courtney and John sorted it for me They went the “extra mile” for me which is much appreciated!!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Three Liverpool One's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Three Liverpool One

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
255
reviews
Excellent
Good
Average
Fair
Poor
More details

About Three Liverpool One

Mobile Phone Shops
Retail chain providing mobile phones & plans, plus tablets & broadband services.
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