![O2 Shop Leeds - Trinity logo](https://cdn.prod.website-files.com/6580d9a8c39ac808020b6a0f/669653587f9f488e7954091d_photo.png)
Always a great service
got an esim in 20mins
Excellent customer service
Very helpful staff
some of them are awful, rude
service from this organisation is the worst
horrible experience
Staff lied to try upsell
managers was racism towards me
They are absolutly BAD
According to customer reviews, experiences with staff vary. While some customers report receiving outstanding service from knowledgeable and helpful staff, others have encountered rude and poorly informed employees. It is advisable to seek assistance from different staff members if necessary.
Yes, eSIMs are available at O2 Shop Leeds - Trinity. Although one review mentioned being initially misinformed about its availability, another customer successfully obtained an eSIM by consulting a different staff member. It is recommended to verify with the store directly.
If you have a complaint, you can attempt to resolve it in-store by speaking with a member of the management team. However, some reviews indicate challenges in getting satisfactory resolutions or callbacks. You may need to escalate your complaint through O2's formal customer service channels.