The overall company reputation of Mortgage Advice Bureau (MAB) appears to be highly positive based on the collected customer reviews. Clients have repeatedly praised the knowledgeable, professional, and personalized service they received from their mortgage advisors. The advisors are noted for their communicative approach, keeping clients informed throughout the entire mortgage process, which has been particularly valued by first-time buyers. The consistent mention of advisors by name and extensive description of their support-indicative actions points to a culture of individual accountability and customer-oriented service. These testimonials suggest that MAB successfully converts the complex and often daunting task of mortgage handling into a simplified and agreeable experience for their clientele.
Key positive aspects of customer feedback revolve around the guidance and expertise provided by individual Mortgage Advice Bureau advisors. Tess, Sairah, Neelam, and Yousaf are mentioned by name and commended for their ability to demystify the mortgage process, make it less intimidating, and even enjoyable. The advisors' readiness to communicate, explain options, and present personalized solutions that align with clients' needs is also a highlight. Mortgage advisors at MAB demonstrate a proactive stance on customer education, including discussions on income protection and life insurance. Furthermore, the ability of the MAB team to rapidly secure mortgage offers has been highlighted, which reflects efficiency and a strong understanding of the market.
While the provided reviews are overwhelmingly positive, one notable negative aspect mentioned is an advisor going absent without leave (AWOL) after the fee had been paid. This occurrence, although seemingly isolated, points to potential issues related to advisor reliability and transparency. Such experiences can significantly impact customer trust and the company’s image. It also suggests that while many advisors are praised for their service, there may be inconsistencies in service quality or communication standards among different advisors within the company.
MAB is known for providing exceptional guidance to first-time buyers through constant contact, transparent communication, and simplifying the mortgage process. Advisors explain each step carefully and tailor mortgage solutions to fit individual needs.
Yes, MAB advisors assist with exploring the benefits of income protection and life insurance protections, suggesting they offer a comprehensive mortgage advisory service that extends beyond securing a mortgage.
MAB is praised for its professional and communicative advisors who are skilled at navigating complex mortgage situations. They are recognized for their ability to secure the best deals while providing exceptional, personalized service during stressful times.
Mortgage and Protection Advisers with access to 108 lenders and over 12,000 products.
