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Selfi Reviews Summary

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Mortgage Broker | San Francisco, CA

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44 Montgomery St Suite 02-172, San Francisco, CA 94104, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Selfi?

As of Jun 18, 2024, 136 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Selfi's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Joseph was great

super straightforward process

knows the best deals

never worried for a moment

very positive experience

happy client

pleasant refinance experience

painless, transparent

very fast and smooth

exceeded expectations

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024

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Selfi's customer reviews analysis

Analyzing the latest reviews for SELFi, Inc., it is evident that customers generally have high praise for the company, particularly noting the professionalism, efficiency, and competitive rates offered. Many express a sense of trust and satisfaction with their experiences, which has led to repeat business and referrals. The principal figure mentioned is Joseph, who recurrently receives commendation for his patience, communication skills, and expertise in advising customers, especially first-time homebuyers. Customers reflect a trend of positive interactions, with a smooth and fast process being a common theme. SELFi's ability to offer transparent rates and seem to outcompete others in the market reaffirms the perception of the company's strong reputation. Additionally, the convenience of their online portal and the capability to handle complex loan situations reflect positively on their technical and customer support infrastructure. However, the body of reviews does not disclose any significant recurring negative themes.

Positive Feedback

The key positive aspects of customer feedback for SELFi, Inc. revolve around its efficiency in processes, competitive mortgage rates, and high quality of customer service. The interaction with Joseph, an individual associated with SELFi, is highlighted as a major strength. Customers have repeatedly cited the smoothness of the transaction process, which encompasses refinancing and new home purchases as well. They underscore the rapidly responsive nature of SELFi's personnel, who appear to be available beyond conventional working hours, thus accommodating the urgent needs of clients. Furthermore, customers appreciate the user-friendly online platform, making the document submission procedure hassle-free. SELFi also seems to stand out in terms of providing personalized advice and handling complex loan scenarios effectively, which boosts client confidence and contributes to the entity's positive reputation.

Concerns and Threads

While the overwhelming majority of the reviews for SELFi, Inc. are positive, the dataset provided is limited in its exposition of negative feedback. This paucity of criticism makes it difficult to provide a balanced critique regarding any repeated shortcomings or widespread customer service issues. Nevertheless, the reliance on positive experiences does not rule out the possibility of isolated negative incidences that were not captured in this set of reviews. Potential concerns not exemplified could include, but are not limited to, matters of eligibility criteria, hidden charges, or inefficiencies with less responsive team members—not referenced in these particular testimonials. Thus, while potential customers may be encouraged by the overwhelmingly positive feedback, a deeper look into a larger and more varied set of customer reviews could provide a more comprehensive examination of SELFi's service spectrum.

Frequently asked questions about Selfi

How does SELFi's mortgage rate compare to the market?

According to customer reviews, SELFi offers competitive rates that frequently beat competitors. Customers have noted obtaining the best interest rates through SELFi for both refinancing and new home purchases.

Is SELFi's customer service team readily available to assist clients?

SELFi's customer service, particularly an individual named Joseph, has been lauded for responsiveness and availability, even outside typical business hours. The team is commended for their speed and attention to detail, contributing to a seamless experience.

What can I expect from the loan process with SELFi?

Customers report a transparent, straightforward, and efficient loan process with SELFi. The use of a convenient online portal for document submissions and the provision of hands-on advice are significant aspects of the client experience.

Recent customer reviews and testimonials for Selfi

Selfi
Rafaela Bustamante
5-Star
2 weeks ago
Joseph was great throughout the process, especially as a first time homebuyer. He was patient with all of our questions, easy to communicate with and efficient with the process. Highly recommend using Selfi!
Selfi
Roman Zulauf
5-Star
a month ago
I have done several purchases and refinances with SELFi, and it has always been a super straightforward process with the best rates anywhere around. I highly recommend Joseph and his team!
Selfi
Robin C
5-Star
a month ago
Joseph was great to work with. He knows the best deals on the market and walked me through my options. Highly recommended.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Selfi's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Selfi

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
136
reviews
Excellent
Good
Average
Fair
Poor
More details

About Selfi

Mortgage Broker
SELFi is a mortgage marketplace for lower rates and better loan programs.
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