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Vault Mortgage Group Reviews Summary

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Mortgage Broker | Los Angeles, CA

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11845 W Olympic Blvd #830w, Los Angeles, CA 90064, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Vault Mortgage Group?

As of Jun 18, 2024, 228 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Vault Mortgage Group's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

stress free experience

empowered me with the necessary information

team were awesome

professional, knowledgeable and experienced

knowledge and guidance made buying our first home possible

one of the hardest working lenders

transparent, respectful, and honest

patient, understanding and most importantly funny

patience, wisdom and knowledge

truly knowledgeable when it came to home loans

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024

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Vault Mortgage Group's customer reviews analysis

Vault Mortgage Group's reputation, as evidenced by the provided customer reviews, reflects a highly positive customer experience marked by professionalism, efficiency, and personalized service. Recurring themes across reviews include the company's commitment to transparency and education, ensuring clients understand the process and terms of their loans. Customers consistently praise individual loan officers, such as Lawrence Kinsey, Richmond Kodua, and David Garcia, for their exceptional service, attention to detail, and ability to provide a stress-free experience. The team's proactive communication, whether through bi-weekly check-ins or personalized consultations, appears to instill confidence and reassurance throughout the mortgage process. Furthermore, the consistent mention of timeliness, be it in meeting or surpassing closing deadlines, signifies a high level of efficiency and reliability. Overall, the experiences shared signify a trend of above-and-beyond service that not only meets but exceeds client expectations, fostering a strong level of trust and satisfaction.

Positive Feedback

Key positive aspects from the customer feedback for Vault Mortgage Group include the expertise and knowledgeability of their team, especially noted in reviews of Lawrence Kinsey, Richmond Kodua, and David Garcia. Client-centered approaches, personalized guidance, and the ability to simplify complex processes are highly valued. Customers appreciate the group's transparency, emphasizing honesty and integrity in every interaction. The efficiency of service, evidenced by quick turnarounds and the ability to expedite closing, illustrates the team's proficiency. The personal investment and genuine concern for client success, paired with tools like the Keys-On-Time program, have led to tangible benefits such as saving money and securing dream homes in competitive markets. The dedication shown, such as taking calls during vacations or meeting clients during unconventional hours, underscores a commitment to exceptional service.

Concerns and Threads

Despite the overwhelmingly positive feedback, there are scarce explicit negative aspects mentioned in these customer reviews. However, it is worth acknowledging that the absence of negative commentary does not imply a perfect service; it may suggest that those with less satisfactory experiences did not contribute to this specific set of reviews. Furthermore, the mention of stress points in the buying journey, even when alleviated by the Vault Mortgage Group team, hints at inevitable complexities and potential stressors inherent in the mortgage process. Prospective clients should be cognizant of general industry challenges such as market fluctuations, loan eligibility concerns, and the rigorous documentation required, which may not be captured in these testimonials.

Frequently asked questions about Vault Mortgage Group

What makes Vault Mortgage Group stand out from other mortgage service providers?

Based on customer feedback, Vault Mortgage Group's standout attributes include their high level of personalized client service, professional and knowledgeable team members, and their ability to facilitate efficient and stress-free mortgage processes. Additionally, their transparent approach and the unique Keys-On-Time program contribute to their distinct reputation.

How does Vault Mortgage Group ensure a stress-free mortgage process?

Vault Mortgage Group prioritizes client education, proactive communication, and transparency to ensure a seamless process. Loan officers are noted for their patience, explaining each step of the process and being readily available to address questions and concerns, which significantly reduces client stress.

Can I expect Vault Mortgage Group to meet tight closing deadlines?

Reviews indicate that Vault Mortgage Group is particularly efficient at meeting and even exceeding closing deadlines. Their ability to fast-track the mortgage process without compromising service quality is a recurring commendation among clients.

Recent customer reviews and testimonials for Vault Mortgage Group

Vault Mortgage Group
Monica Armstead
5-Star
2 months ago
Another excellent and stress free experience with Vault Mortgage Group. Working with Lawrence Kinsey is a gift and a pleasure. He and his team get the job done. They do so timely, thoroughly, with professionalism and great customer service. Importantly, we feel that our best interest is at the forefront of the business Lawrence does with us. We learn so much from him, and he is a very dependable and responsive lender. We look forward to our next business deal with him and his group.
Vault Mortgage Group
Roshan Kindred
5-Star
10 months ago
From start to finish, in just 30 days, I went from being a leasee to home owner thanks to Richmond Kodua & team at Vault Mortgage. Richmond empowered me with the necessary information, making me a more informed buyer. I was able to review the loan terms, ensuring that my decision would not negatively impact my short and long term financial goals. Some say that buying a home is a stressful process; yet, with Vault Mortgage, I felt supported and reassured throughout the process, which removed the potential for stress. Richmond kept me informed throughout each stage of the loan process. I appreciated the convenience and access to next steps through the mobile app. Richmond truly is the #1 mortgage banker so don’t settle for an atypical buying experience, get the real experience with the #1 mortgage broker!
Vault Mortgage Group
Christina Shipman
5-Star
11 months ago
Richmond and his team were awesome. They were patient, they always explained every step of the process, They called bi-weekly to check if things were going well. The process of my refinance was no more than 2 months. But most importantly, they got me the best rate. I highly recommend them. They were recommended to me and I an so glad
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Vault Mortgage Group's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Vault Mortgage Group

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
228
reviews
Excellent
Good
Average
Fair
Poor
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