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Iconic Mortgage Reviews Summary

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Mortgage Broker | Miami, FL

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6100 Waterford District Dr Suite 315, Miami, FL 33126, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Iconic Mortgage?

As of Jun 18, 2024, 579 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Iconic Mortgage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

I highly recommend Iconic Mortgage

Dennis Coates is phenomenal

Very professional, helpful and knowledgeable

Manu is your guy, do not hesitate

His professionalism, expertise, and dedication

They went above and beyond

Thomas Spencer at this Corp. went above and beyond

Not Recommend, Retired Veteran

The worst company for a refinance

they keep calling me periodically

This is boarderline harassment

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024

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Iconic Mortgage's customer reviews analysis

Evaluating Iconic Mortgage & Real Estate Corp based on the provided customer reviews reveals a polarizing reputation. The company has been praised for its professionalism, smooth transaction processes, and personal attention to detail. Numerous customers have had positive experiences, citing the dedication and proactive communication of specific agents as instrumental to their satisfaction. These accounts suggest a company that is capable of providing excellent service and fostering favorable outcomes such as earlier closings, effective guidance, and efficient loan acquisition. However, the company also faces criticism that cannot be overlooked. Complaints of unfulfilled contracts, negative financial impacts, and consistent unsolicited contact which borders on harassment paint a starkly contrasting picture. These instances indicate potential concerns with the company’s integrity, adherence to promises, and respect for personal boundaries. The disparity in customer experiences suggests that while Iconic Mortgage & Real Estate Corp may excel in some areas, it lacks consistency across its service spectrum.

Positive Feedback

The positive aspects of Iconic Mortgage & Real Estate Corp from customer feedback are notable. Agents are frequently acknowledged for their professionalism, knowledge, and dedication to clients' needs. The company has been successful in creating smooth, stress-free transaction experiences for numerous customers. Individuals like Dennis Coates and Michael Garcia are specifically mentioned for their customer care, with qualities such as responsiveness, supportiveness, and attentiveness being highlighted. Reviews also commend agents for their ability to expedite processes and change closing dates in response to emergencies, underlining flexibility and efficiency. Furthermore, the personal attention to detail during transactions appears to significantly enhance customer satisfaction.

Concerns and Threads

On the flip side, Iconic Mortgage & Real Estate Corp faces considerable negative feedback in several areas that tarnish its reputation. Some customers report experiences where the company failed to honor contracts, leading to financial strain, especially noted by a retired veteran placed in a precarious position due to inadequate guidance. Complaints of aggressive sales tactics and borderline harassment through persistent phone calls, despite requests to halt communication, raise concerns about the company's customer service ethics. Additionally, one reviewer labeled an agent as a 'scam artist,' citing a detrimental impact on their credit score and failure to deliver promised outcomes. These grave concerns highlight a potential lack of transparency, disregard for client welfare, and an inconsistent service quality that could deter prospective clients.

Frequently asked questions about Iconic Mortgage

What kind of experiences have customers had with loan processing through Iconic Mortgage & Real Estate Corp?

While some customers have had prompt and smooth experiences with loan processing, others have reported delays and negligence that negatively impacted their credit score and caused financial difficulties. Experiences seem to vary significantly among clients.

How responsive are agents at Iconic Mortgage & Real Estate Corp based on customer reviews?

Many reviews indicate that agents at the company are responsive, with specific agents being praised for consistent communication and availability. However, there have been negative remarks about unsolicited, persistent follow-up calls that some customers consider harassment.

Can I expect detailed guidance throughout the mortgage or refinance process with Iconic Mortgage & Real Estate Corp?

Several customers have positively highlighted the detailed guidance they received from agents, along with personalized attention to their respective cases. Nonetheless, experiences might vary, so it is essential to establish clear expectations with your agent from the outset.

Recent customer reviews and testimonials for Iconic Mortgage

Iconic Mortgage
KV C
5-Star
2 months ago
Iconic Mortgage is awesome! I’ve had several successful deals completed with the company. Each one has been very smooth and I feel very well taken care of. The follow up, attention to detail, and overall process is second to none! I highly recommend Iconic Mortgage to anybody that requires the service they provide!
Iconic Mortgage
Charnice Waters
5-Star
3 months ago
What can I say, Dennis Coates is phenomenal! He kept me abreast throughout the entire process. He ensured me that my refi would be hassle free and that it was! We spoke practically 3 sometimes 4 times a week. He would just check in to let me know things were on schedule and to make sure I was doing well. Dennis is very kind, knowledgeable, responsive, supportive, prompt and a great listener. Hands down Dennis is the absolute best mortgage lender/broker in the world! !!!!
Iconic Mortgage
Marc Juceam
5-Star
4 months ago
Brett and Miranda where incredible to work with. Very professional, helpful and knowledgeable. After having to speed up the process and change the closing date to a few weeks earlier due to an emergency. That's really when Brett and company went to work!! He made everything happen SMOOTH ,FAST and EASY ! CLosed earlier and everything went great. Highly ,highly , highly recommend. THANK YOU SO MUCH BRETT AND TEAM .
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Iconic Mortgage's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
Iconic Mortgage

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
579
reviews
Excellent
Good
Average
Fair
Poor
More details

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