Lookers Audi Reviews Summary

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Car Dealerships | Glasgow

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520 Braehead Quay, Hillington Rd, Glasgow G52 4UB

Trustguide Rating

TrustScore®
A+
A
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D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Lookers Audi?

As of Jul 16, 2024, 2072 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Lookers Audi's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Lookers Audi's customer reviews analysis

The analysis of the customer reviews for Glasgow Audi shows an overall positive company reputation, reflected through consistently high praise for the personalized service and attention to detail. Sales representatives like Paul Maxwell, Alan Martin, and Scott Simpson are specifically commended for providing exceptional and memorable customer experiences. The celebrations of personal events such as birthdays and the accommodation of individual needs are recurring themes, enhancing the company's image as highly customer-centric. Moreover, the facilitation of a seamless sales process, despite previous negative experiences, highlights Glasgow Audi's commitment to rectifying issues and maintaining customer satisfaction.

Positive Feedback

Positive customer feedback for Glasgow Audi centers on the tailored customer service and the staff's commitment to exceeding expectations. Individual staff members receive acknowledgment for their professionalism, with sales personnel like Paul Maxwell and Alan Martin going out of their way to ensure timely vehicle delivery and adding personal touches such as birthday cakes. Customers appreciate a pressure-free buying experience and the thorough explanation of the purchasing process. Additionally, the ability to work remotely from the branch with amenities like a desk setup, refreshments, and snacks has been highly praised, showcasing Glasgow Audi's consideration for customers’ overall comfort during their wait.

Concerns and Threads

On the negative side, there is a mention of a previous less than satisfactory experience with a staff member named Alisen. While the overall sentiment of the reviews is overwhelmingly positive, this isolated instance suggests there may be occasional lapses in service or instances where customer expectations are not met. This feedback serves as valuable information for the company to address potential inconsistencies in customer service quality. However, the resolution demonstrated by the involvement of a manager and redirection to a different team member indicates Glasgow Audi's responsiveness to customer issues.

Frequently asked questions about Lookers Audi

Is the staff at Glasgow Audi known for personalized service?

Yes, many reviews reflect that Glasgow Audi's staff, particularly named sales representatives, provide highly personalized and exceptional service, often going above and beyond customer expectations.

Can I expect a smooth purchase process even if I’ve had previous negative experiences?

Yes, Glasgow Audi seems to address any past negative experiences by offering a transparent, smooth, and pressure-free purchase process, as indicated by the corrective actions and customer feedback in the reviews.

Are there any additional amenities for customers who choose to wait at the dealership?

Customers waiting at Glasgow Audi can expect amenities such as a dedicated workspace with a desk for their laptop, as well as complimentary coffee, snacks, and fruit, which have been well-received by customers.

Recent customer reviews and testimonials for Lookers Audi

Lookers Audi
Sophie Findlay
5-Star
a week ago
Outstanding service from start to finish. Attended to collect our father in laws new RS6 on his birthday, salesperson Paul Maxwell, went above and beyond our expectations creating an experience that cannot be matched. Including a birthday cake and sign song, which was a lovely personal touch and gave us a good laugh. Thanks again Paul, would highly recommend and ask for Paul personally in future purchases
Lookers Audi
Kerri Molloy
5-Star
a month ago
Had the best experience with Audi Glasgow. The sale couldn’t have went any smoother and I even managed to get my car a full day early. Alan Martin was our sales assistant and honestly bent over backwards to get us the quickest turnaround. He was approachable and pleasant despite us pestering him! Thanks so much again.
Lookers Audi
James Tomnay
5-Star
a week ago
Collected my new RS6 this morning from Paul Maxwell at Glasgow Audi. Service and customer care from start to finish was outstanding and nothing was too much, Paul went above and beyond at every opportunity and he has never let me down through my years of purchasing through Glasgow Audi. He ensured my new car was ready in time for picking it up on my birthday, and even had a birthday cake for me on collection. When picked up, the car was immaculate - was a great experience overall cannot recommend enough. Thanks again Paul!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Lookers Audi's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Lookers Audi

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
2072
reviews
Excellent
Good
Average
Fair
Poor
More details

About Lookers Audi

Car Dealerships
Hours may vary for parts and services. Please visit our website for the most accurate hours for each department. We've built up both our reputation and our dealership over decades, and we're now proud to be one of the largest Audi centres in Europe. Our Lookers Audi showroom in Glasgow isn't far from junction 26 of the M8, making us easy to find from Paisley and the West as well as the city centre. We also have extended weekday opening times for all of our departments, so finding the time to speak to us and book an appointment has never been simpler. Overnight servicing is also available, perfect if you need your car for day-to-day life. Please get in touch to find out more.
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