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Audi San Francisco Reviews Summary

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Car Dealerships | San Francisco, CA

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300 S Van Ness Ave, San Francisco, CA 94103, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Audi San Francisco?

As of Jul 16, 2024, 479 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Audi San Francisco's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

exceptional service

friendliness and ease

open and honest

above and beyond hospitality

listened to me

smooth purchasing

amazing dealership

excellent service

not the best experience

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Audi San Francisco's customer reviews analysis

The aggregated customer reviews for Audi San Francisco indicate a predominantly positive reputation, characterized by excellent customer service and an attentive sales team. Employees like Simon, Alastir, Cristian, Jey, Mohamad, David, and Natan are frequently commended for their enthusiasm, knowledge, patience, and honesty. The sales experience is described as being free of pressure, with salespeople prioritizing understanding customer needs and providing deals that align with customers' expectations. Post-purchase attention is also highlighted as a strength, exemplifying the dealer's commitment to ongoing customer satisfaction. While there are substantive commendations, the presence of a singular negative review indicates a potential area for improvement, particularly concerning vehicle readiness and customer care during the final stages of the purchasing process.

Positive Feedback

Numerous customers have shared their high satisfaction with the Audi San Francisco sales team's customer service. Sales representatives like Simon, Alastair, Cristian, and Mohamad are praised for their attentiveness, without imposing pressure on clients. Their in-depth knowledge about the vehicles enables them to address customer concerns effectively, tailoring the experience to individual needs and preferences. The post-purchase engagement by sales associates particularly stands out, suggesting a strong culture of customer support that continues beyond the initial transaction. Overall, the positive feedback underscores a client-oriented and hospitable service environment at Audi San Francisco, where the sales process is consistently described as smooth and enjoyable.

Concerns and Threads

While the bulk of the feedback for Audi San Francisco is highly positive, there is a notable exception outlining a negative experience, which presents a blemish on the dealership's otherwise stellar reputation. The concerned customer reports dissatisfaction with post-sale service, including issues with vehicle cleanliness, a lack of amenities, and unsatisfactory rental service during a repair. Additionally, the interaction with the financing department was described as rude and cold. This isolated but impactful testimony suggests an inconsistency in the quality of customer care that could potentially affect the dealership’s perceived commitment to excellence in all aspects of customer interaction.

Frequently asked questions about Audi San Francisco

Are Audi San Francisco sales associates pushy when it comes to making a sale?

Reviews consistently indicate that Audi San Francisco's sales associates are not pushy. Customers describe the sales experience as pressure-free, with salespeople taking time to understand buyers’ needs and preferences.

Does Audi San Francisco offer good post-purchase customer service?

Many customers report receiving great post-purchase attention from their sales representatives at Audi San Francisco, suggesting a reliable and customer-centric follow-up service.

What should I expect in terms of hospitality during the purchasing process at Audi San Francisco?

Customers generally highlight receiving exceptional hospitality from staff members at Audi San Francisco, including gestures like providing snacks and refreshments during waits. However, there has been an isolated incident where a customer indicated the hospitality was lacking.

Recent customer reviews and testimonials for Audi San Francisco

Audi San Francisco
Ratik Kapoor
5-Star
a month ago
I received exceptional service from Simon while purchasing my car. Simon was attentive to my needs and showed great excitement when talking about the features in the car I wanted to get. It’s refreshing to see car salespeople like Simon who don’t want to pressure you into a sale but rather take time to understand your needs and figure out how to best meet them. I was highly impressed by Simon and would definitely recommend friends and family to work with Simon and the Royal Auto Group for their next car purchase!
Audi San Francisco
Karen Leyva
5-Star
3 weeks ago
Second time getting an Audi SUV through Audi San Francisco and mostly due to the friendliness and ease of the associates that work at this dealer, especially Alastair & Cristian. Both were incredibly knowledgeable and patient as my husband and I were trying to make our final decision without feeling pressured. In the end we walked away with the new Q8 E-tron and couldn't be happier. Might I also add that both Alastair and Cristian have been attentive even post purchase. I would definitely recommend either associate for your purchasing needs.
Audi San Francisco
Melissa Reyna
5-Star
5 months ago
What an amazing experience! Simon and Jey were so open and honest and fantastic to work with. Simon sold me my car and made sure that I was informed and getting exactly what I wanted. I’d been shopping for a while so was open about offers from other dealerships and they gave me the best deal with the best service by far. I’d highly recommend working with them.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Audi San Francisco's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Audi San Francisco

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
479
reviews
Excellent
Good
Average
Fair
Poor
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