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Faulkner Hyundai Reviews Summary

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Car Dealerships | Philadelphia, PA

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11500 Roosevelt Blvd, Philadelphia, PA 19116, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Faulkner Hyundai?

As of Jul 16, 2024, 2722 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Faulkner Hyundai's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

very kind to her

Great experience leasing

your car is in great hands

very helpful and great at following up

best experience I've had

AMAZING SERVICE TOO

Time is money. 0 rating

don’t ever pick up the phones

we left the dealership without looking further

I feel like I’ve been robbed

wasn’t a pleasant experience

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Faulkner Hyundai's customer reviews analysis

An analysis of customer reviews for Faulkner Hyundai Philadelphia reveals a mixed overall company reputation. Notably, several customers commend the dealership for excellent customer service, transparent pricing, and professional staff. Employees like Kat, John, Dell Taylor, Zach, Joe, and Will are praised for their helpfulness and efficiency. The dealership's capacity to offer fair trade-ins, assist in setting up vehicle features, and provide educational experiences for new car owners are cited as markers of a positive customer experience. However, there are instances where the service falls short, such as long wait times for service appointments, unresponsive service area communication, and potential issues with transparency concerning vehicle conditions, particularly relating to accident history. These negative experiences, while less frequent, have the potential to overshadow the positive aspects of the dealership's service offerings and could impact its reputation over time.

Positive Feedback

Positive customer feedback for Faulkner Hyundai Philadelphia is largely centered on the professionalism and friendliness of the staff. Customers appreciate the thorough explanations provided for vehicle features and leasing options, reflecting staff competency and dedication to customer education. The absence of pressure tactics in sales and the availability of fair trade-in values contribute to a stress-free buying experience. Positive remarks also highlight the transparency in pricing, particularly compared to other dealerships, and the ease of the process facilitated by responsive and communicative staff. Additionally, the quality and affordability of the service provided have made a lasting impression, with specific employees being recommended for their excellent assistance.

Concerns and Threads

Critical feedback of Faulkner Hyundai Philadelphia suggests room for improvement in several operational areas. A significant number of complaints mention excessive wait times for services like oil changes and unattended phones in the service area, which can lead to frustration and a perceived lack of respect for customers' time. Some customers report experiences that raise concerns about honesty and transparency, especially pertaining to sold vehicles' accident histories. Issues with consistency in the customer service quality are noted, with one customer feeling 'robbed' when charged $400 for a battery. Such negative encounters indicate that while the dealership typically performs well, lapses in service and transparency may detract from the overall customer experience.

Frequently asked questions about Faulkner Hyundai

Does Faulkner Hyundai Philadelphia have a transparent pricing policy?

Most customers report that Faulkner Hyundai Philadelphia offers transparent pricing, especially when compared to other dealerships. However, as with any auto purchase, customers are encouraged to inquire about all potential fees and to discuss pricing details thoroughly with their sales representative.

Can I expect timely service at Faulkner Hyundai Philadelphia?

While many customers have had positive experiences with service times, there have been incidents where service wait times were longer than expected. It is advisable to discuss the estimated waiting time when scheduling service and to follow up with staff if you experience delays.

What should I look out for when purchasing a used vehicle at Faulkner Hyundai Philadelphia?

Some customers have raised concerns about the accuracy of accident history documentation. It's recommended to thoroughly inspect the vehicle, inquire about its history, and potentially have an independent inspection to ensure the vehicle's condition matches the dealer's description.

Recent customer reviews and testimonials for Faulkner Hyundai

Faulkner Hyundai
R DuPree (Skater)
5-Star
2 weeks ago
This was my 1st time there. What a nice crew I took my 17 year old daughter there for her 1st inspection, and the front office staff was very kind to her. And I Iet her handle the whole process. They took their time and walked her through each and every step! Thanks guys ,keep up the great work.
Faulkner Hyundai
Севинч Шавкатова
5-Star
a week ago
I made an appointment for an oil change at 2:45 pm. I met my employee. He said to bring the car inside. I brought my car inside. But after 2 hours my car was still not serviced. Other cars that came after me were serviced. At 4:45 pm they started servicing my car only after I met the staff again. I came here because it was possible to change the oil twice a year for free. However, in other service centers and salons, they give an oil change in 30-40 minutes. Time is money. 0 rating. The attitude towards the customer is 0. Not even an employee is interested in why this car has been inside for 2 hours. You can also check from the camera. I would not recommend Hyundai to anyone. Service 000000.
Faulkner Hyundai
Robert Mccarthy
5-Star
a week ago
Great experience leasing my 2024 ioniq5! Everyone was extremely helpful and pleasant to work with. Kat was an awesome saleswoman and took her time thoroughly explaining all the features of the new car and EV features I was not familiar with. Will definitely be going back in a couple years to purchase the N.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Faulkner Hyundai's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
Faulkner Hyundai

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2722
reviews
Excellent
Good
Average
Fair
Poor
More details

About Faulkner Hyundai

Car Dealerships
We opened on July 1st,2011. We sell new and pre-owned vehicles!
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