The reviews of Beverly Hills BMW showcase a dealership that frequently impresses its clients with the quality of its customer service, the professionalism of the sales staff, and the overall purchasing experience. The sales representatives, particularly Ashkan, Saleh, Ara, Neda, Romeo, and Ruby, receive high praise for their dedication, knowledgeable assistance, and the ease with which they facilitate the car buying and service process. Patrons feel respected and valued, with special mention of the consideration shown to women customers. However, there are concerns regarding post-purchase support, such as the specifics of the Perma Plate coverage which seem to have been misrepresented, leading to customer dissatisfaction. Additionally, the service department's failure to deliver promised services, such Eas a car wash after maintenance, reflects negatively on the dealership's reliability and attention to detail.