The overall company reputation of Toyota of Manhattan appears to be generally positive with some critical feedback centered on their service department. Customers praise the dealership for its professional, friendly, and transparent interactions, as evidenced by experiences with personnel like George, Victor Guzman, and Mike B. The showroom and facilities are consistently described as impressive, with a notable mention of the view of NYC, suggesting an aesthetically pleasing and comfortable environment. The purchase experience is highlighted as efficient, with staff like Freddy and Tatiana commended for going above and beyond in customer service and the sales process, respectively. However, there are concerns about the efficiency and communication within the service department—customers report experiences of delays, bad communication, and inefficiencies in routine service visits, which undermines the positive aspects of the dealership. These dichotomous experiences create a narrative of a dealership that excels in sales and customer relationship management but has marked deficiencies in post-sale service operations.
A significant number of customers report high satisfaction with Toyota of Manhattan's sales staff and customer service. Sales personnel like George, Victor Guzman, and Mike B. received commendation for their professionalism, knowledge, and friendly support. Customers felt that the staff made the purchasing process pleasant, safe, and efficient, turning car buying into an inspiring experience. The facility itself was described as 'stunning' and 'gorgeous,' adding to the overall positive impression. Additionally, customers felt that their needs were understood and met with the best prices offered for their new vehicles, making purchases feel personalized and value-driven. Personalized greetings from management, friendly interactions throughout the dealership, and attentiveness to detail during the sales process suggest a strong front-end customer experience.
The reviews for Toyota of Manhattan reveal a marked dissatisfaction with the service department, which taints the overall customer experience. Customers expressed frustration with the inefficiency, delays, and poor communication associated with routine maintenance like oil changes. Negative experiences include long waits for services to be completed, a lack of status updates, and difficulties in reaching the service department by phone. Instances like the inability to appropriately clean a vehicle due to a LED display, and the car still indicating maintenance required post-service, underline a lack of attention to detail. Such experiences suggest that after-sales service fails to meet the high standards set by the sales department, leading to customer disaffection.
Toyota of Manhattan is often described as having a welcoming and aesthetically pleasing showroom, with professional, friendly, and attentive staff. The sales experience is highlighted as efficient with personal touches that make customers feel valued.
Customers generally find the sales process at Toyota of Manhattan to be superior to other dealerships, noting the professionalism of the sales team and the transparency throughout the purchasing experience. The staff is recognized for their knowledge, friendliness, and efficiency.
Some customers report negative experiences with the service department, including inefficiency, prolonged waiting times for routine services, and communication issues. These concerns suggest an area where the dealership may need to improve.
Toyota of Manhattan has been serving the needs of New York City motorists for years, offering top-notch new and used Toyota sales, service, and parts in a friendly environment that puts a premium on service, not prices. We're proud to be a primary destination for Toyota shoppers from the Upper East Side, Upper West Side, Lower Manhattan, Brooklyn, Queens, Union City, Harlem, and Midtown. Our quality service even makes us the first choice for car shoppers from Jersey City to Hoboken. Visit us today!
