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Sterling Mccall Chevrolet
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Sterling Mccall Chevrolet Reviews Summary

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Car Dealerships | Houston, TX

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17800 North Fwy, Houston, TX 77090, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Sterling Mccall Chevrolet?

As of Jul 16, 2024, 8246 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Sterling Mccall Chevrolet's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

by the BEST salesmen

amazing staff

exceptional

best car buying experience

very straight forward and attentive

good experience

amazing

very patience and understanding

knows her stuff

Buyer beware!!

horrible customer service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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Sterling Mccall Chevrolet's customer reviews analysis

Sterling McCall Chevrolet presents a mixed reputation through recent customer reviews. Sales representatives like Fernando H., Jay, Darel Babineaux, and Sara Davis receive commendation for their exceptional service, attentiveness, and ability to facilitate smooth transactions, even from a distance. Clients appreciate the personalized interactions, such as when sales staff assisted in surprising a wife with a new vehicle or delivered a car to the customer's home. The sentiment extends to the finance managers and service advisors like Valerie Lex and Ben, who are praised for going above and beyond their duties, offering clear explanations, and providing efficient service without pressuring additional sales. However, issues arise with the post-sale service experience, particularly in the service center. Complaints include a reluctance to provide loaner vehicles, lack of ownership of problems with vehicles, and poor follow-up service, leaving a negative impact on the overall customer experience.

Positive Feedback

Positive aspects of customer feedback focus on the professionalism, dedication, and personability of the sales and finance teams at Sterling McCall Chevrolet. Sales agents such as Fernando H., Darel Babineaux, Sara Davis, and others are highlighted for make buying processes memorable and convenient, often going out of their way to cater to customers' needs and ensure satisfaction. Finance managers like Roel and Mr. Delgado are noted for providing thorough breakdowns of financial details, enhancing customer understanding and confidence in their purchases. Service advisors, including Valerie Lex and Ben, receive applause for their commitment to customer care, transparency in communication, and attentive service even when dealing with unforeseen complications like an undue wait during an oil change.

Concerns and Threads

Negative feedback centers on the post-purchase service encounter at Sterling McCall Chevrolet. Customers have encountered significant frustrations with the service center, particularly concerning vehicle maintenance and repair. Issues include repeated transmission problems with new vehicles, difficulty obtaining rental cars during service, and unsatisfactory resolutions to service-related complaints. One notable instance involves a refusal to provide compensation for a detail service after residue was left on a vehicle, highlighting a perceived lack of accountability and unwillingness to offer satisfactory remediation. Such service challenges are a dent in the dealership's reputation, overshadowing the positive impressions made during the sales process.

Frequently asked questions about Sterling Mccall Chevrolet

Can I expect good customer service when purchasing a vehicle at Sterling McCall Chevrolet?

Yes, there are numerous reviews praising the exceptional customer service during the vehicle purchasing process. Sales representatives have been noted for their dedication, attentiveness, and personalized assistance.

Does Sterling McCall Chevrolet offer efficient and transparent service for vehicle maintenance?

Customer experiences regarding service and maintenance have been mixed. While some service advisors are highly praised for their work, there have been complaints regarding the resolution of vehicle issues and the provision of courtesy vehicles.

Are sales representatives at Sterling McCall Chevrolet pushy or pressure customers into buying?

Most customers report that sales representatives at Sterling McCall Chevrolet are not pushy and provide a pressure-free experience. Sales interactions are typically described as pleasant, with representatives being attentive to customer needs.

Recent customer reviews and testimonials for Sterling Mccall Chevrolet

Sterling Mccall Chevrolet
Jazlynn Hairston
5-Star
a month ago
Fernando H. Is by the BEST salesmen I have run across in my years of buying vehicles. He has definitely earned my business after helping me surprise my wife with a new Traverse. He also will earn my business when I come back for myself. Extremely smooth process given I live 1hr away.
Sterling Mccall Chevrolet
Geraldine Hernandez
5-Star
3 weeks ago
Thank you to the amazing staff at Chevy. Couldn’t have done it without the help of Sales representative Jay & Roel one of the finance managers. Both help me in the best way possible to ensure I didn’t leave disappointed with my amazing purchase.
Sterling Mccall Chevrolet
Harrison Family
5-Star
a week ago
This review is for the two dynamic professionals at Sterling McCall Chevrolet - Not for Sterling McCall Dealership itself.... Sales Associate - Darel Babineaux. Darel in one word was exceptional. He was thrust impromptu to be my sales associate. Darel didn't know who I was, other that I needed a car for my daughter as soon as possible. He assisted me over the phone to find a car for my daughter within a budget I wanted. We found a car and got approval within in a couple of hours. I headed to the car lot to close the deal*. However, upon my arrival and my daughter with my wife, Darel jumped into "making it right mode". He helped us search for another comparable car for my daughter, so much that we found one at a higher price but was able to engage his sales director to mark the vehicle down enough to a price I was willing to pay. He stayed with us through the entire process (late, late, late) into the night until we left the lot with the car. Lastly, we had some "we owe" work needed on the car, which Darel made sure the work was done to my family; especially my daughter 100% satisfaction. He even delivered my daughter's car to us from the dealership to our home in Sugar Land. So, thanks Darel and Sterling McCall Chevrolet owes you a raise and at the very least a dinner and a public thank you for a job well done. Note: The dealership sold the car during my travel from downtown Houston to North Houston Service Advisor - Valerie Lex, Valerie simply went above and beyond for something she was NOT responsible for. So much so, that I sent a direct email to her and asked her to show the email to her boss of the exceptional work she did. She took care of my daughter's car from the "we owe" work, which the dealership was not focus on ensuring I and my daughter was made whole. SHE IS MY ADVISOR FOR NOW ON.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Sterling Mccall Chevrolet's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
Sterling Mccall Chevrolet

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
8246
reviews
Excellent
Good
Average
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Poor
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About Sterling Mccall Chevrolet

Car Dealerships
Sterling McCall Chevrolet invites you to visit our Chevrolet dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Chevrolet cars, trucks, SUVs, and vans, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Chevrolet dealers. Sterling McCall Chevrolet le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Chevrolet así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrirlos, porqué somos uno de los mejores distribuidores de coches Chevrolet en el área Houston.
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