Customers of Royal Auto Group have praised the group for not adding markups on vehicles even during high-demand periods like the pandemic, and the transparency of its pricing for both sales and service is frequently commended.
The sales experience at Royal Auto Group, particularly for brands like Audi and Volvo, is reported to be stress-free, with salespersons such as Alastair and Jacob being mentioned for their informative and non-pressurizing approach.
Positive customer reviews frequently highlight reliable, prompt, and efficient service experiences. The practice of sending service videos and the helpfulness of advisors like Bryan Robertson are noted for enhancing customer trust and satisfaction.
