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As of Jul 15, 2024, 272 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Royal Auto Dealer's customer reviews analysis

Royal Auto Dealer has accumulated mixed reviews that depict a generally positive customer experience punctuated by occasional concerns. The company appears to manifest strengths in customer service and sales engagement, with employees frequently mentioned for their knowledge, helpfulness, and lack of pressure tactics. Noteworthy customer appreciation is credited to staff members, particularly Ken, Christian, Brenden, Manny, and Ross, signaling a trend in personalized and enthusiastic service. The process of purchasing a vehicle is characterized as efficient and unpressured, contributing to customer satisfaction and the company's commendable reputation. However, some underlying issues regarding vehicle quality and post-sale problems tarnish the overall experience. Customers have recounted incidents of unreported vehicle maintenance needs, such as low oil levels and worn tires, indicating a potential lapse in thorough inspection before sales. More severe criticism includes a notable instance of an oil leak and subsequent problems unaddressed by the dealership, leading to a strong admonishment from one buyer. While the overall sentiment skews positive, these negative experiences underscore a need for tighter quality control and post-sale support to enhance trust and satisfaction among consumers.

Positive Feedback

Positive feedback for Royal Auto Dealer highlights a number of commendable aspects. Many customers have praised the quality of service received from the company's representatives. Staff members such as Ken, Christian, Brenden, Manny, and Ross are specifically lauded for their knowledgeable, accommodating, and pleasant demeanors, making the car-buying process enjoyable. The dealership's willingness to negotiate prices, as well as the efficient and hassle-free transaction times, have further fortified the company's reputation for prioritizing customer satisfaction. Additionally, the company's apparent success in delivering an unpressured sales experience has been well received, allowing customers to feel comfortable and in control as they navigate the significant financial decision of purchasing a vehicle. The social media team also gains a positive nod for contributing to an uplifting and engaging customer experience.

Concerns and Threads

While Royal Auto Dealer has accumulated a number of positive remarks, negative feedback reveals key areas of concern impacting the dealership's reputation. Customers have complained of insufficient pre-sale inspections, evidenced by reports of low oil levels and tires with dry rot sold as 'new'. One distressing account includes unresolved mechanical issues with a vehicle that resulted in expensive subsequent repairs, highlighting a pattern where post-sale support falls short of expectations. Furthermore, a customer has alleged deceptive practices, experiencing multiple serious car problems potentially masked by the dealership, and subsequently suggesting that the company may be manipulating vehicle diagnostics. The negative experiences have prompted advisories suggesting customers seek independent inspections before purchase and have led to strong regret and dissatisfaction from at least one buyer. These reported incidents underscore the imperative for Royal Auto Dealer to improve its vehicle inspection processes and transparency in order to sustain trust and maintain a positive market stance.

Frequently asked questions about Royal Auto Dealer

Does Royal Auto Dealer offer a pressure-free car buying experience?

According to several customer reviews, Royal Auto Dealer is known for providing a pressure-free car buying experience, with staff members often helping customers through the process in a relaxed and friendly manner.

Should I have a car inspected before purchasing from Royal Auto Dealer?

While many customers have had positive experiences, some reviews suggest that it's wise to have an independent mechanic inspect a vehicle prior to purchase due to instances where routine maintenance or issues were not disclosed.

Does Royal Auto Dealer provide post-sale support for vehicles?

Customer feedback is mixed regarding post-sale support. While some customers have had positive interactions with staff after their purchase, others have faced challenges with vehicle issues that arose after leaving the dealership, indicating that the level of post-sale support may vary.

Recent customer reviews and testimonials for Royal Auto Dealer

Ashley Meza

4-Star

6 months ago

I’m happy with my experience with Royal Auto. I got my dream car so I really couldn’t be happier. They even let me borrow their big red bow for my first picture! I searched for a good while for a 2013 Mini Cooper S and this was the prettiest one I had seen in my favorite color for these cars. It was out of my budget when I first went to look at it and it was hard to walk away from such a beautiful car. Ken called me back about a week later and said he spoke to his manager Christian and he wanted to work a deal. I was happy with the numbers and went to get my dream car! I should have checked the oil before I got the car because it was VERY low like dangerously low and it made my check engine light come on. I did lots of research before buying a mini coooer and I did know that they consume a lot of oil so I did expect these things.. just not on my first drive home. They could have been a bit more proactive about checking these things first before selling a car but I don’t completely blame them, because I should have checked it. I’m sure they would have topped it off if they had known it was so low. Overall I’m super happy with my purchase. The social media managers name has slipped my mind but he was amazing as well during my test drive and everything. Props to him for having such a great attitude he seems truly happy and loving his job and cars. Thanks guys!

Peter Nguyen

4-Star

a week ago

We had a great experience buying from Royal Auto Dealer in Azusa. Christian helped us purchase our new (to us) Subaru Crosstrek and walked us step by step through the process without making us feel pressured to buy. We got an amazing deal on a great car and were out with the keys in under 2 hours start to finish. Thank you Christian and the other helpful employees at RAD!

Tanny Meevasana

4-Star

a month ago

I came here for my first car and Brenden is amazing, knowledgeable and comforting . He helped me to find the best car that suitable with my situation. Definitely recommend !! If you are looking for car expert, come find Brenden

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Royal Auto Dealer Reviews Summary

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Featured review

Royal Auto Dealer's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Royal Auto Dealer

Does Royal Auto Dealer offer a pressure-free car buying experience?

Should I have a car inspected before purchasing from Royal Auto Dealer?

Does Royal Auto Dealer provide post-sale support for vehicles?

Recent customer reviews and testimonials for Royal Auto Dealer

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