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As of Jul 15, 2024, 12 customers have reviewed this business and rated it 3.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Rolling Wheels Motors's customer reviews analysis

Rolling Wheels Motors appears to have accumulated a variety of poor reviews from its customers, predominantly focused on issues related to the condition of the vehicles post-purchase. Customers consistently report dissatisfaction with the quality of the cars sold, alleging that significant mechanical problems emerged soon after purchase, and in some instances, cars were sold with existing faults that were not disclosed during the sale process. Claims of dishonesty and lack of accountability from the company's staff, particularly regarding disclosed conditions of the vehicles and post-sale service, are common. These repeated issues suggest a trend of potentially unethical business practices and a disregard for customer satisfaction once the sale is concluded, which negatively impacts the company's reputation and raises substantial concerns for the overall customer experience. There is an isolated positive review regarding the sales interaction but no substantial affirmative claims about the vehicle's quality or reliability.

Positive Feedback

In the collection of customer feedback for Rolling Wheels Motors, one isolated positive aspect emerges. A client had a favorable interaction with a salesperson named Shan, describing the experience as excellent, pleasant, and helpful. This indicates that, at least in terms of interpersonal customer service, there can be instances where Rolling Wheels Motors meets customer expectations. Furthermore, there is a minimalist mention of it being 'a good place to buy a car,' suggesting that for some, the initial perception of the dealership may be positive. The absence of more detailed acclaim makes it difficult to form a comprehensive view but indicates that individual staff members may contribute positively to customer encounters.

Concerns and Threads

The negative reviews for Rolling Wheels Motors largely revolve around the post-purchase discovery of significant mechanical issues, misrepresentation of vehicle conditions, and subsequent poor customer service. Customers recount experiences of purchasing vehicles that appeared to be in good condition, only to find that they required expensive repairs, or they were misrepresented in terms of accident history and mechanical reliability. One review explicitly accuses the company of scamming practices. Efforts to resolve these issues with the dealership have been met with inadequate responses, with the staff allegedly avoiding communication and refusing to recognize any responsibility for the problems encountered. These persistently unfavorable experiences point to serious deficiencies in business integrity and customer care, both of which are crucial for maintaining a trustworthy relationship with consumers.

Frequently asked questions about Rolling Wheels Motors

Can I trust the vehicle history and condition as presented by Rolling Wheels Motors?

Based on recent customer reviews, there have been instances of misrepresentation regarding the condition and accident history of vehicles. It is advisable to conduct thorough independent checks and inspections before purchasing.

If I encounter problems with a vehicle after purchase, will Rolling Wheels Motors provide assistance?

Customer feedback indicates that after-sale support may be lacking, with reports of the dealership avoiding communication and neglecting to address post-purchase vehicle issues. It's recommended to discuss and confirm the after-sale support policy with them directly before buying.

Are there positive experiences with Rolling Wheels Motors?

While predominantly negative, there is an isolated positive review regarding the customer service provided by a specific salesperson. However, as this does not extend to vehicle quality or overall satisfaction, it's essential to proceed with caution and gather more information before making a purchase decision.

Recent customer reviews and testimonials for Rolling Wheels Motors

Ali Baity

1-Star

4 years ago

I purchased a 2003 Prius sometime ago. He sold it to me with the battery messed up. Tail light battery was dead and I gotten a ticket for his dishonesty. The small back battery for the car was put in there by one of his mechanics and I don’t have the tools to take the battery that he installed in there. He been ducking and dodging me. Not answering my calls or text messages. I guess a judge will have to deal with this I’m tired of waiting. DO NOT BUY FROM THESE PEOPLE AT ALL THEYRE ALL SCAMMERS!!!

Kenneth Leonard

1-Star

6 years ago

I purchased a 2004 Dodge Durango from this dealer. It only had 150K miles. The ad stated that the engine and transmission was in great condition. The owner even told me that I could drive the truck out of town and wouldn't have any problems. I test drove it and it seemed to be fine. Two days later I had the Maryland Inspection done and the truck needed $2000 worth of work. The technician also told me that the truck was in a major accident. I called to see if I could work something out with the owner and he wasn't willing to do anything. Now two weeks later the transmission is slipping. I called the Federal Trade Commission and found out that car dealers in DC can not sell vehicles "As Is". I will be filing paperwork so that they can investigate this dealer. Stay far away. DON'T DO IT!!! NO MATTER HAD GOOD THE DEAL SOUND!

Gloria Vasquez

1-Star

6 years ago

Brought a car from here, sales person promised me it was in perfect condition. LIES! Regret buying the car if he was honest about it needing repairs And negotiate price then it wouldn’t have been a bad experience. Overall lesson learned but to whoever is planning to buy from here DONT!

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Rolling Wheels Motors Reviews Summary

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What do customers say about Rolling Wheels Motors?

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Featured review

Rolling Wheels Motors's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Rolling Wheels Motors

Can I trust the vehicle history and condition as presented by Rolling Wheels Motors?

If I encounter problems with a vehicle after purchase, will Rolling Wheels Motors provide assistance?

Are there positive experiences with Rolling Wheels Motors?

Recent customer reviews and testimonials for Rolling Wheels Motors

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