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Pets Corner Reviews Summary

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Pet Shops | Liverpool

173 Allerton Rd, Liverpool L18 6HG

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pets Corner?

As of Apr 05, 2024, 59 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Pets Corner's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 05, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 5, 2024
Last updated
April 5, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pets Corner's customers had a positive experience.

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Pets Corner's customer reviews analysis

Evaluating the company reputation of Pets Corner Liverpool from recent reviews presents a predominantly positive picture. Customers frequently highlight the wide range of pet foods, grooming services, and the included café as significant draws. The presence of a café within the pet shop is well-received, suggesting a unique and welcoming atmosphere. There is a consistent note of appreciation for the staff’s friendliness and attentiveness, which appears to make a strong impression on visitors and their pets alike. Specifically, grooming services receive praise for their results and the way pets are treated, with the term 'doggy royalty' indicating a high level of care. However, the single reported instance of dissatisfaction with grooming services suggests variability in customer experiences that could impact the shop's overall reputation. Moreover, the incident of disrespect mentioned by a customer is concerning and hints at potential issues in staff-customer interactions or service quality.

Positive Feedback

The key positive aspects of customer feedback for Pets Corner Liverpool center around the exceptional range of products and services, including an in-store café that enhances the customer experience. The amiable nature of the staff and owners stands out, creating a welcoming environment that encourages repeat visits. Enthusiasm is expressed for both the shop and the grooming services, suggesting that customers trust the expertise and care provided. Pets being treated with affection and care seems intrinsic to the business ethos, with reports of pets leaving happy and well attended to, which reflects well on the company. The convenience and quality of the grooming service, paired with the unique aspect of enjoying refreshments while waiting, contribute positively to the overall customer experience.

Concerns and Threads

While the feedback for Pets Corner Liverpool is predominantly positive, there are some negative aspects mentioned by customers. The most alarming concern involves a customer who was dissatisfied with the dog grooming service, resulting in what was described as 'butchered' pet fur. This negative experience was compounded by an alleged instance of unprofessional and disrespectful behavior from an employee. Such feedback indicates possible inconsistencies in service delivery and issues with customer service training. Negative experiences like these, particularly if they occur frequently, could damage the shop's reputation and highlight areas for improvement in staff performance and customer complaint resolution.

Frequently asked questions about Pets Corner

Does Pets Corner Liverpool offer a pet grooming service?

Yes, Pets Corner Liverpool provides pet grooming services. Customers have reported receiving attentive care for their pets and have been generally satisfied with the quality of the grooming.

Can I bring my pet with me to the in-store café at Pets Corner Liverpool?

Absolutely, the in-store café at Pets Corner Liverpool is pet friendly. Customers have enjoyed the convenience of having refreshments while their pets are receiving grooming services.

In the event of a complaint, how does Pets Corner Liverpool handle customer dissatisfaction?

While most reviews are positive, in the event of a complaint, it is suggested that the issue is raised directly with the staff or owner. However, there is a report of an unsatisfactory response to a complaint, therefore it's advisable to ensure communication is clear and, if necessary, escalate the problem to higher management for resolution.

Recent customer reviews and testimonials for Pets Corner

Pets Corner
S Davies
5-Star
2 days ago
Husband took dog to get her nails clipped, said she was knowledgeable, efficient, and a decent price. Will be returning here for this service and recommend it 👍
Pets Corner
Max Campbell
5-Star
2 weeks ago
Absolutely butchered my dog’s fur. I explained to the woman that I wasn’t happy and she was very disrespectful, very unprofessional. Wont be going back, very surprising.
Pets Corner
Janet Makin
5-Star
3 months ago
Absolutely the best pet shop ever, huge range of pet foods, great groomers and a lovely cafe too
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
59
reviews
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Poor
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About Pets Corner

Pet Shops
Retail chain supplying care products for family pets, plus an animal advice service.
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