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Betty & Butch
Betty & Butch Dog Store Chorlton logo

Betty & Butch Reviews Summary

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Pet Shops | Manchester

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253 Barlow Moor Rd, Manchester M21 7GJ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Betty & Butch?

As of Jul 14, 2024, 183 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Betty & Butch's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

chuffed with all the treats

Bruno loves his new coat

Dash loved his All Ears box

Excellent selection of natural treats

High quality stuff with lovely staff

good quality long lasting treats

The shop assistant was lovely

Bowser loves coming to Betty and Butch

Exceptional customer service!

really great customer service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Betty & Butch's customer reviews analysis

Betty & Butch Dog Store Chorlon possesses a robust reputation that is consistently reflected through recent customer reviews. There is a manifest pattern of high satisfaction among customers, focusing predominantly on the quality of products offered—such as natural treats, dog foods suited for varying dietary needs, and a diverse range of dog accessories, including dog coats. The staff is repeatedly commended for their friendliness, expertise, and willingness to assist, as well as for the hospitable environment that welcomes dogs into the store. A noteworthy consistency in positive experiences stems from both in-store interactions and online services—the latter applauded for its swift delivery and effective communication, particularly when addressing order issues. The presence of PPE and hand sanitizer stations indicates an adherence to health and safety measures, which further reinforces consumer trust and comfort. Overall, the recurrent themes in the feedback suggest that Betty & Butch has cultivated a welcoming and reliable shopping destination for dog owners.

Positive Feedback

Key positive feedback for Betty & Butch Dog Store centers around the exceptional customer service and the top-quality product range. Staff are repeatedly characterized as friendly, knowledgeable, and demonstrably enthusiastic about dogs, creating a pleasant and supportive shopping experience. The inclusivity of the store environment, allowing dogs inside, is a major plus for customers. The shop's adaptability is also praised, evident in both its well-stocked inventory that meets diverse canine needs and the helpfulness of staff when aiding in the selection of appropriate items, such as assisting with fitting dog coats. Positive experiences span both physical and online storefronts, with prompt delivery and efficient resolution of any mistakes, like incorrect product sizes, reflecting the store's commitment to customer satisfaction. The variety and quality of natural treats, which cater to dogs with dietary sensitivities, are highlighted as particularly valuable by customers who are mindful of their pets' health. Overall, the consistent positive feedback underscores the store's dedication to both animal welfare and customer care.

Concerns and Threads

While the overwhelming majority of the feedback for Betty & Butch Dog Store is positive, there is a notable absence of specific negative experiences in the recent reviews. Even in circumstances that could lead to a negative perception, such as the wrong product size being sent, the store's responsive and accommodating service seems to mitigate any dissatisfaction. The most significant criticism one could infer is related to the physical size of the store, described as 'small.' This could suggest limitations in on-site stock variety or space for browsing, although this does not appear to adversely impact customer experiences, as the range of products is still deemed extensive and satisfactory. Other potential areas of concern are not evident in the current batch of reviews, indicating that any negatives are minimal or handled so effectively by the store that they leave little lasting impact on customers' perceptions of the business.

Frequently asked questions about Betty & Butch

Can I bring my dog into Betty & Butch Dog Store?

Yes, dogs are welcome inside Betty & Butch Dog Store. The store is designed to be pet-friendly, and staff are known to make a special fuss over canine visitors.

Does Betty & Butch Dog Store offer products for dogs with dietary sensitivities?

Yes, the store offers a wide selection of dog food and treats that cater to various dietary needs, including options for dogs with sensitive stomachs.

What if I have an issue with an online order from Betty & Butch Dog Store?

Betty & Butch Dog Store is reputed for their excellent customer service. If you encounter any issues with your online order, you can use the chat function on their website for immediate assistance, or contact them through other provided channels. They have been known to address issues quickly, such as sending replacements on next-day delivery when the wrong size item is sent.

Recent customer reviews and testimonials for Betty & Butch

Betty & Butch
Aaron O'Hara
5-Star
a year ago
Our dog was chuffed with all the treats we got him! Very friendly chatty staff who clearly love dogs. Really well stocked with lots of fun treats... Just thought I'd attach a picture of my dog sleeping on the tube as I forgot to take a pic of the actual shop!
Betty & Butch
Matthew Cresswell
5-Star
a year ago
Small shop but it had exactly what we needed. Bruno loves his new coat! Staff were very helpful and assisted in trying on different sizes etc.
Betty & Butch
Atlanta Gauntlett
5-Star
2 months ago
Ordered online and delivery was quick. Dash loved his All Ears box.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Betty & Butch's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Betty & Butch

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
183
reviews
Excellent
Good
Average
Fair
Poor
More details

About Betty & Butch

Pet Shops
All dogs are welcome in the shop! Angel and Paul started Betty & Butch in 2010. Their dedication and passion came from their adopted dog, Duke, who inspired their desire to enhance all dogs’ lives. For over 10 years, Betty & Butch have sourced sustainable and natural dog treats with only the best ingredients for your dog to chomp down on. That’s a lot of waggly tails! From healthy dog treats to personalised dog treat boxes to grain-free dog food and more, we regularly quality-check to guarantee that we’ve got the good stuff. After all, if it’s not good enough for our dogs, it’s not good enough for yours!
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