Dofos Pet Centre & Dog Grooming appears to have a diverse reputation among its customer base, with experiences ranging from highly positive to negative. An analysis of recent feedback indicates that many customers appreciate the level of customer service, the store's environment, and the range of products available. Reviews frequently commend the staff's friendliness and knowledge, as well as the store's engaging non-human resident, Coco the parrot. The grooming service, while celebrated in an instance for quality and value by a customer named Aileen, shows inconsistency with a notably negative experience where a customer's expectations were not met regarding their dog's cut. In addition, there are concerns related to billing practices, such as overcharging and a disputed cancellation fee, which negatively impact the company's reputation. These financial issues, alongside the varying quality of grooming services, contribute to the dual-natured impression left by the customer reviews.