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Dofos Pet Centre Reviews Summary

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Pet Shops | Edinburgh

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337 Leith Walk, Edinburgh EH6 8SD

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Dofos Pet Centre?

As of Jul 14, 2024, 342 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Dofos Pet Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Dofos Pet Centre's customer reviews analysis

Dofos Pet Centre & Dog Grooming appears to have a diverse reputation among its customer base, with experiences ranging from highly positive to negative. An analysis of recent feedback indicates that many customers appreciate the level of customer service, the store's environment, and the range of products available. Reviews frequently commend the staff's friendliness and knowledge, as well as the store's engaging non-human resident, Coco the parrot. The grooming service, while celebrated in an instance for quality and value by a customer named Aileen, shows inconsistency with a notably negative experience where a customer's expectations were not met regarding their dog's cut. In addition, there are concerns related to billing practices, such as overcharging and a disputed cancellation fee, which negatively impact the company's reputation. These financial issues, alongside the varying quality of grooming services, contribute to the dual-natured impression left by the customer reviews.

Positive Feedback

Positive customer feedback highlights several appealing aspects of Dofos Pet Centre & Dog Grooming. The customer experience is often elevated by the staff's welcoming and helpful nature, contributing to a warm and friendly atmosphere. Notably, the shop's ambiance is enhanced by Coco the African grey parrot, creating a unique and entertaining shopping environment. The personalized attention customers receive, including product recommendations and services like dog grooming, is praised. The independent nature of the shop, alongside reasonably priced items, is acknowledged and valued by patrons seeking thoughtful service and a good range of products, including treats that win the approval of many pets.

Concerns and Threads

On the negative side, Dofos Pet Centre & Dog Grooming has faced criticism for grooming services that did not meet customer expectations, most notably where a dog was inappropriately shorn contrary to the owner's instructions. Furthermore, issues with pricing transparency and billing, such as overcharging and immediate enforcement of cancellation fees, have left a sour impression on affected customers. These incidents hint at a potentially larger problem with financial policies and communication, which is an area of concern for the company when considering overall customer satisfaction and trust.

Frequently asked questions about Dofos Pet Centre

What kind of grooming services can I expect at Dofos Pet Centre & Dog Grooming?

Dofos Pet Centre & Dog Grooming provides grooming services tailored to your pet's needs, including coat trimming and softening. However, experiences with grooming services have been mixed, and we recommend distinctly communicating your preferences to ensure the desired outcome.

Are the products at Dofos Pet Centre reasonably priced?

Many customers find the prices at Dofos Pet Centre to be reasonable and appreciate the independent shop's product range. However, it is advisable to check your receipt as there have been instances of overcharging.

What is the store's policy on cancellations for grooming appointments?

Dofos Pet Centre imposes a cancellation fee, which may be charged immediately upon cancellation. Customers have expressed concerns about this policy, so it's recommended to inquire directly about the terms before booking an appointment.

Recent customer reviews and testimonials for Dofos Pet Centre

Dofos Pet Centre
Aileen Walker
5-Star
2 months ago
Stewie just had his first grooming with Emma and he looks amazing ..his coat is so soft great service and Emma was great with him . 100% worth the money and defo be back .. Aileen
Dofos Pet Centre
Anna Fomicheva
5-Star
10 months ago
A shocking experience with the groomer. I took my cocker spaniel in and explicitly asked to just trim the feathering on her legs and belly (as the muddy season is coming up), but the guy just buzzed her all over. What the hell? She doesn’t even look like a cocker anymore. They took £55 for the privilege. See the before and after pics.
Dofos Pet Centre
Donnie Brown
5-Star
5 months ago
Outstanding customer service, even gave away a free bone to see if my pup likes them. There are other pet shops close to this one but don't use them, this place is friendly with great customer service.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Dofos Pet Centre's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
Dofos Pet Centre

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
342
reviews
Excellent
Good
Average
Fair
Poor
More details

About Dofos Pet Centre

Pet Shops
Pet shop selling small animals, food and accessories, with free delivery and a boarding facility.
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